This study guide covers all of the topics in the Admin exam. It includes summaries of all topics, screenshots and review questions. The percentage weighting from the official study guide is added after each topic name.
Note
Please be informed that Focus On Force has recently updated this Certification Course to reflect a more modern, stylish and accessible UI.
As you may have observed, we have cleaned up the Main Lesson Page to only show the Main Objectives, Mindmap (also available in Topic pages), and Feedback -- allowing you to have a more clutter-free workspace. We have created separate Topic Pages for each detailed objective which you can access at the left hand side of the page. Upon clicking, you will be presented with the Detailed Objectives under the Section that you have chosen. Additionally, we have put "Topic Progress" indicators which could guide you better on your progress.
For mobile users:
On the Main Course Page, you will see the Lesson Table wherein Percentages and Sections are listed. On the upper right hand side of the table, you will see options to "Expand All" and "Collapse All". If you click on "Expand All", it will give you the option to pick which objective you would like to access.
Resources
Configuration and Setup III
- Given a scenario, demonstrate the proper setup and maintenance of users.
- Explain the various organization Security Controls. (for example: Setup Audit Trail, Login Hours, Session Settings)
- Given a user request scenario, apply the appropriate security controls based on the features and capabilities of the Salesforce sharing model. (for example: public groups, org wide default, sharing: roles, subordinates, hierarchy, report and dashboard folders)
- Given a scenario, determine the appropriate use of a custom profile or permission set using the various profile settings and permissions.
- Knowledge Check
Object Manager and Lightning App Builder
- Describe the standard object architecture and relationship model. (for example: standard object, parent/child, master detail/lookup/junction relationships, and record types.)
- Explain how to create, delete, and customize fields and page layouts on standard and custom objects, and know the implications of deleting fields.
- Given a scenario, determine how to create and assign page layouts, record types and business processes for custom and standard objects.
- Test Your Skills!
- Knowledge Check
Sales and Marketing Applications
- Given a scenario, identify the capabilities and implications of the sales process. (for example: sales process, opportunity, path, and forecast impact.)
- Given a scenario, apply the appropriate sales productivity features using opportunity tools. (for example: dashboards, lead scoring, Einstein opportunity scoring, and home page assistant.)
- Describe the capabilities of lead automation tools
- Describe the capabilities of campaign management
- Knowledge Check
Data and Analytics Management
- Data and Analytics Management Overview Video
- Describe the considerations when importing, updating, transferring, mass deleting, exporting and backing up data.
- Describe the capabilities and implications of data validation tools.
- Describe the options available when creating or customizing a report or report type.
- Describe the impact of the sharing model on reports.
- Describe the options available when creating and modifying dashboards (eg, dashboard components, data sources, chart types, subscribing, running user).
- Knowledge Check
I feel like I know the concepts, but put me in front of a test and start a timer, and I’m like a deer in headlights! Having said that, FoF gave me the knowldge, tips and confidence to pass the Admin test my first time. They give you 105 minutes to take the test, but I was out of the testing center in 40 min. I had marked some questions on the test for review, but when I finished the 65 questions (5 are not graded) I clicked SUBMIT without a second thought. With FoF as my guide, I look forward to achieving my next goal (Platform Developer 1).
Hi David, Congrats on passing your Admin exam on the first try! We know the pressure can be high, but it sounds like you mastered the concepts with our resources. Best of luck as you set your sights on Platform Developer 1!
Hi FOF, Thank you so much for your wonderful resources. I passed my Salesforce Administratior Certification today in flying colours. It was an amazing experience and pride for passing it on first attempt. I am really grateful to every one of you at FOF. Charly Princloo! you are amazing in your teaching approach, I am very grateful to you for inspiring me. Thanks FOF and I will continue on this journey for more certifications. Will keep you all posted. Thank you.
Congratulations, Ifeoma! 🎉 We’re thrilled to hear about your fantastic achievement in passing your Salesforce Administrator Certification with flying colors on your first attempt! Your dedication and hard work are truly inspiring, and we’re honored to have been part of your journey. Wishing you continued success as you pursue more certifications, and we look forward to supporting you every step of the way!
Hi Charly Princloo, I am Sai Krishna I have Cleared my Salesforce Administrator certification on 22 nd January it is because of your teaching it helped me understand the concepts and the platform, I am very much Thankful to you and focus on force, I need your guidance on making my career in Salesforce as I am non IT person and don’t have knowledge in programming, I want to start my career as Admin what are the next learning skills need for admin should I pursue advance admi Or Platform app builder certification in the future after I get placed I want to shift my career towards development by learning from basics stuff of programming from Html to Java..
Please guide me, Thank you.
Hi Sai Krishna 🎉,
Congratulations on clearing your Salesforce Administrator certification! 🌟 We’re thrilled to hear that our teachings at Focus on Force have been instrumental in helping you grasp the concepts and navigate the platform. As you embark on your career as an Admin, we recommend pursuing the Advanced Administrator certification to deepen your expertise. Additionally, consider exploring the Platform App Builder certification to broaden your skills. We’re here to support you every step of the way in your Salesforce journey. Best of luck! 🚀
Warm regards,
Focus on Force Team