Focused and Certified: Shamli Nikam — From the Hospitality Industry to Salesforce

4x Salesforce certified Focus on Force correspondent Shamli Nikam is based in Boise, Idaho and an Application Analyst for the J.R. Simplot Company. She was working in the hospitality industry when she was tasked to learn the Salesforce platform. Find out what her goals were when first starting, which areas of the Experience Cloud certification she thinks learners should focus on, what a typical working day for her is like, and what advice she has for Salesforce newbies!

Focused and Certified: Shamli Nikam — From the Hospitality Industry to Salesforce

Focused and Certified: Angelina Davydova — An Order Management Consultant’s Foray Into The Salesforce Ecosystem

Angelina Davydova is an Order Management Consultant for Emakina in Amsterdam, The Netherlands, whose Salesforce journey started because of her manager asking her to focus on the Salesforce Order Management System. Find out what her goals were when first starting, which areas of the Admin certification she thinks learners should focus on, what her motivation was when first starting, and what advice she has for those planning on joining the Salesforce ecosystem.

Focused and Certified: Angelina Davydova — An Order Management Consultant’s Foray Into The Salesforce Ecosystem

Focused and Certified: Luqman Nor Alahyadi — A Dell Software Engineer’s Salesforce Journey

Luqman Nor Alahyadi is a Software Engineer for Dell Technologies. After graduating in 2018 with a degree in Economics from the University of Nebraska-Lincoln, he started his career as a Business Analyst for an American telecommunications company. Today, Luqman is 3X Salesforce certified, and shares with Focus on Force what his goals were when first starting, what his hardest certification to date was, and even gives some useful tips for those preparing for their first Salesforce certification.

Focused and Certified: Luqman Nor Alahyadi — A Dell Software Engineer’s Salesforce Journey

My experience volunteering Salesforce skills for a non-profit

There are multiple different non-profit organizations striving to solve various issues of today’s world. We learn about these non-profits through local events, while we are at the check out window of grocery stores, through advertisements etc. Some of these causes are the ones we care passionately about, and some of us support these organizations by donating funds.

My experience volunteering Salesforce skills for a non-profit

Focused and Certified: Vijay Arora — From Shipping & Logistics to Salesforce

Vijay Arora is a Lead Consultant at Capgemini. He had previously spent 15 years in the shipping, transport & logistics industry when he became accidental Admin for his region. Find out what excites him the most about Salesforce, why he says getting certified is absolutely necessary, what a typical working day for him is like, why he always uses Focus on Force for his exam prep, and his advice fresh graduates aspiring for a career in Salesforce.

Focused and Certified: Vijay Arora — From Shipping & Logistics to Salesforce

The Impact of Effective Customer Relationship Management

Customer relationship management is the process of providing each customer with a positive experience, which increases customer loyalty and lowers costs for a business. When businesses lose customers, they are unsure exactly what went wrong. If you are losing customers, you are likely making a mistake somewhere. And because customers are the source of revenue, all businesses strive to develop solid and long-lasting connections with them.

The Impact of Effective Customer Relationship Management

Focused and Certified: Prof. Arvind Kiwelekar — A University Professor’s Salesforce Journey

Uniquely, Prof. Arvind Wamanrao Kiwelekar integrates Salesforce in his day to day teaching at the Dr. Babasaheb Ambedkar Technological University (DBATU). In fact, he says his main purpose for getting Salesforce certified was so he could teach it to his students — to give them a higher chance of getting a job after completing their university education. Find out what areas on the Platform App Builder certification this Software Engineering professor says learners should focus on, what a day in the life is like for a university professor/Salesforce professional, and what advice he has for those preparing to get Salesforce certified.

Focused and Certified: Prof. Arvind Kiwelekar — A University Professor’s Salesforce Journey

The Supreme Importance of Backups

Ever had a hard drive, laptop or a mobile device suddenly not work? Ever experience the ‘blue screen of death’, puffs of smoke coming from your computer, or, just a black unresponsive nothing and your laptop ignoring you, when you attempted to turn on laptop or computer?

The Supreme Importance of Backups

Just because you can, should you?

Someone asked me recently about Client Success Management – Huge topic, really. But briefly, from my personal experience, if you’re looking to do an implementation which is the beginnings of Client Success Management, make sure you talk with not only the people the company designated as point persons, but the people who will be actually using that software on a day-to-day basis.

Just because you can, should you?