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What Happened to Assistly.com?
Assistly.com was founded in 2009 to create a better customer service app for small businesses. The idea was to create a single interface that allowed business to respond to customer support requests across all channels — especially social media channels. Those support requests were stored in a CRM (Customer Relationship Management) backend, which then allowed Assistly to provide its clients with data and metrics on case volume, response time, channels… Read More
Salesforce Data Security
By: Nick Kurbatov, Digital Business Analyst Data Security – when I see these two words – the first thing that comes to my mind is “Johnny Mnemonic”, where the brain of the main character is used as data storage and antagonists are trying to break and steal the data. Data Security is without a doubt one of the biggest trends in IT nowadays. According to the current speed of the… Read More
Adding CPQ and Billing Functionality to Salesforce by acquiring SteelBrick
On December 23 2015, just before the holidays, Salesforce and SteelBrick announced an agreement for Salesforce to acquire Steelbrick for $360 million. Salesforce has a long history of acquiring companies that extend and complement Salesforce functionality and this is in the mid range of the scale, with ExactTarget ($2.5 billion in 2013) and Buddy Media ($745 million in 2012) at the high end and comparable with the more recent purchase… Read More
Winter 16 is Coming
Winter is Coming… While you are pondering over deploying the new Summer ’15 features, here is more news. The plan for Salesforce Winter ’16 release is out. It is time to plan your registrations for getting a sandbox preview of Winter ’16 features as and when it becomes available. You would need to take action before September 4, 2015 in case you are planning to make your Sandbox part of… Read More
Salesforce Multi Org Dilemma
What exactly is a Salesforce org? The Salesforce document glossary describes an org (or Organization), as “A deployment of Salesforce with a defined set of licensed users. An organization is the virtual space provided to an individual customer of Salesforce. Your organization includes all of your data and applications, and is separate from all other organizations.” So, what is a multi-org situation? The multi-org situation that I refer to in… Read More
What can you do with SalesforceA
SalesforceA was released in Spring 14 to allow Salesforce admins the flexibility to do routine user management on their mobile device. If you have ever had to immediately inactivate a user, or had to response ASAP to a user that has locked themselves out and needs a password reset, then this app will come in handy. Here is our review of what you can do with this app, what’s good… Read More
Salesforce Sandboxes
What is a Salesforce Sandbox? Although it is very easy and possible to make changes directly to configuration in Salesforce, it is a better idea to test out those changes in another environment which won’t affect your users. That’s why Salesforce includes a ‘sandbox’ for every production organisation where changes can be made and tested before moving them to production. This type of environment is called a sandbox. The number… Read More
Comparing Salesforce Editions
There are a number of editions of Salesforce offering varying features and capabilities. If you are new to Salesforce and deciding which edition is right for you, then this guide will be helpful. If you already have Salesforce it will be useful to know what features you can take advantage of and any limitations you will have. It is of course possible to upgrade to a higher edition. If you… Read More
Salesforce Instances vs Orgs vs Environments
Once you start getting involved with Salesforce, you will hear a number of terms such as Instance, Org, Environment and even POD. Its easy to get these confused or even not to even be aware of what they really mean. One person may refer to the development instance and another the development environment. Some organisations may refer to the fact that they have multiple instances of Salesforce, and another multiple… Read More
Salesforce Platform Overview
There are a number of features and functionality that are part of the Salesforce platform and are available to all Salesforce solutions. They offer the technology or functionality that can be used either standalone (e.g. content management) or used to build upon (e.g. force.com code). As they are common across the different Salesforce applications (e.g. Sales Cloud, Service Cloud and custom applications) they are part of the Salesforce platform. The… Read More