This study guide covers all of the topics in the Admin exam. It includes summaries of all topics, screenshots and review questions. The percentage weighting from the official study guide is added after each topic name.
Note
Please be informed that Focus On Force has recently updated this Certification Course to reflect a more modern, stylish and accessible UI.
As you may have observed, we have cleaned up the Main Lesson Page to only show the Main Objectives, Mindmap (also available in Topic pages), and Feedback -- allowing you to have a more clutter-free workspace. We have created separate Topic Pages for each detailed objective which you can access at the left hand side of the page. Upon clicking, you will be presented with the Detailed Objectives under the Section that you have chosen. Additionally, we have put "Topic Progress" indicators which could guide you better on your progress.
For mobile users:
On the Main Course Page, you will see the Lesson Table wherein Percentages and Sections are listed. On the upper right hand side of the table, you will see options to "Expand All" and "Collapse All". If you click on "Expand All", it will give you the option to pick which objective you would like to access.
Resources
Configuration and Setup III
- Given a scenario, demonstrate the proper setup and maintenance of users.
- Explain the various organization Security Controls. (for example: Setup Audit Trail, Login Hours, Session Settings)
- Given a user request scenario, apply the appropriate security controls based on the features and capabilities of the Salesforce sharing model. (for example: public groups, org wide default, sharing: roles, subordinates, hierarchy, report and dashboard folders)
- Given a scenario, determine the appropriate use of a custom profile or permission set using the various profile settings and permissions.
- Knowledge Check
Object Manager and Lightning App Builder
- Describe the standard object architecture and relationship model. (for example: standard object, parent/child, master detail/lookup/junction relationships, and record types.)
- Explain how to create, delete, and customize fields and page layouts on standard and custom objects, and know the implications of deleting fields.
- Given a scenario, determine how to create and assign page layouts, record types and business processes for custom and standard objects.
- Test Your Skills!
- Knowledge Check
Sales and Marketing Applications
- Given a scenario, identify the capabilities and implications of the sales process. (for example: sales process, opportunity, path, and forecast impact.)
- Given a scenario, apply the appropriate sales productivity features using opportunity tools. (for example: dashboards, lead scoring, Einstein opportunity scoring, and home page assistant.)
- Describe the capabilities of lead automation tools
- Describe the capabilities of campaign management
- Knowledge Check
Data and Analytics Management
- Data and Analytics Management Overview Video
- Describe the considerations when importing, updating, transferring, mass deleting, exporting and backing up data.
- Describe the capabilities and implications of data validation tools.
- Describe the options available when creating or customizing a report or report type.
- Describe the impact of the sharing model on reports.
- Describe the options available when creating and modifying dashboards (eg, dashboard components, data sources, chart types, subscribing, running user).
- Knowledge Check
Hi FOF , I am a new Certified Sales Admin. It has been only two months of intense study but God knows that I have study for anything so hard in my life I definitely would have been lost without your materials . No doubt I will purchase the next one as soon as I will start studying for the Platform Builder cert!.
Great news, Rafael! Thanks for sharing your experience! Our team is glad to know that we are able to help!
Hi All, Tks FoF, using your Study Guide material and Practice Exams,I achieve the success on the test, and now Im a Certified Salesforce Admin.
Awesome news, Paul! Congratulations on clearing the exam! The whole FOF team is glad to know that our materials helped, cheers!
Thank you FOF team. I passed my exam today in first attempt. Your study material and exams were outstanding I ll 100% recommend to my friends and colleagues. Thanks again
Great news, Sowmya! Congratulations on clearing the exam, we are glad to know that we are able to help! Cheers!
So this study guide will help passing the Admin certification but if you are new in this field and you don’t know anything about salesforce and want to be an Admin or Developer how will you learn fast and get job? Specially if you are from non IT background. And I have heard that now a days getting only Admin job is difficult as you have to be Admin + Developer. Can someone guide me regarding that?
Hi Binita, the Admin+Developer role would be in a smaller company where there might be only 1 person supporting the Salesforce org. In larger organizations, people can specialise and have a full time Admin, Business Analyst or Developer role. I talk about this more in my book, available here: https://getbook.at/thecareerplaybook
Hello FOF team, thank you for all of your hard work! Wondering if there is a list of trailheads to complete for each section in addition to the ones listed. Many of the sections don’t have trailhead links associated with them and I’ve found that coupling studying with some hands on practice is incredibly helpful.
You are on the right path by actually trying to do hands-on practice along with learning each section. I would recommend using the Trailhead Admin Trailmix. By the time that you finish this Trailmix, you would have completed several Superbadges as well, which are definitely great challenges as you learn about becoming an awesome admin.
Hi team. I passed my SF admin exam! Thank you so much FOF. Your courses and practice tests were very helpful!
Congratulations, Vanessa! We are glad to know that our materials helped, cheers!
Thank you FOF team! I’m a Certified Admin now. The study guide and practice exams helped me a lot! Will be back to FoF for the Next exam.
Awesome news, Adrian! Congratulations on clearing the exam! We are glad to know that we are able to help!
Is the Study Guide designed to be completed in order or is it OK to skip around and do sections in a different order?
Hi, Erin! Thanks for taking the time to reach out to us. The study guide toggles were only arranged based on the exam outline order, but you can study the topics in whichever order would work for you.
Thanks Belle!
Thanks FOF, great material, passed 1st time today
That’s great news, thanks for letting us know Mark!
Hello FOF Team, I am a Certified Salesforce Admin now. Thank you for your wonder full study guide and practice material
Awesome news, Anita! Congratulations on clearing the exam! The whole team is happy to know that we are able to help, cheers!