This study guide covers all of the topics in the Admin exam. It includes summaries of all topics, screenshots and review questions. The percentage weighting from the official study guide is added after each topic name.
Note
Please be informed that Focus On Force has recently updated this Certification Course to reflect a more modern, stylish and accessible UI.
As you may have observed, we have cleaned up the Main Lesson Page to only show the Main Objectives, Mindmap (also available in Topic pages), and Feedback -- allowing you to have a more clutter-free workspace. We have created separate Topic Pages for each detailed objective which you can access at the left hand side of the page. Upon clicking, you will be presented with the Detailed Objectives under the Section that you have chosen. Additionally, we have put "Topic Progress" indicators which could guide you better on your progress.
For mobile users:
On the Main Course Page, you will see the Lesson Table wherein Percentages and Sections are listed. On the upper right hand side of the table, you will see options to "Expand All" and "Collapse All". If you click on "Expand All", it will give you the option to pick which objective you would like to access.
Resources
Configuration and Setup III
- Given a scenario, demonstrate the proper setup and maintenance of users.
- Explain the various organization Security Controls. (for example: Setup Audit Trail, Login Hours, Session Settings)
- Given a user request scenario, apply the appropriate security controls based on the features and capabilities of the Salesforce sharing model. (for example: public groups, org wide default, sharing: roles, subordinates, hierarchy, report and dashboard folders)
- Given a scenario, determine the appropriate use of a custom profile or permission set using the various profile settings and permissions.
- Knowledge Check
Object Manager and Lightning App Builder
- Describe the standard object architecture and relationship model. (for example: standard object, parent/child, master detail/lookup/junction relationships, and record types.)
- Explain how to create, delete, and customize fields and page layouts on standard and custom objects, and know the implications of deleting fields.
- Given a scenario, determine how to create and assign page layouts, record types and business processes for custom and standard objects.
- Test Your Skills!
- Knowledge Check
Sales and Marketing Applications
- Given a scenario, identify the capabilities and implications of the sales process. (for example: sales process, opportunity, path, and forecast impact.)
- Given a scenario, apply the appropriate sales productivity features using opportunity tools. (for example: dashboards, lead scoring, Einstein opportunity scoring, and home page assistant.)
- Describe the capabilities of lead automation tools
- Describe the capabilities of campaign management
- Knowledge Check
Data and Analytics Management
- Data and Analytics Management Overview Video
- Describe the considerations when importing, updating, transferring, mass deleting, exporting and backing up data.
- Describe the capabilities and implications of data validation tools.
- Describe the options available when creating or customizing a report or report type.
- Describe the impact of the sharing model on reports.
- Describe the options available when creating and modifying dashboards (eg, dashboard components, data sources, chart types, subscribing, running user).
- Knowledge Check
After we mark a lesson complete, can we ever go back again to review it?
Hi Karen, yes! You can go back to the lessons marked as completed.
Hello Focus on Force Team! I have passed my Admin exam today. Thanks for the great study materials and practice exams!
Best,
Thomas
Awesome news, Thomas! Congratulations on clearing the exam, we are glad to know that our materials helped, cheers!
Congratulations, Thomas.
Hi! Wanted to share that I passed on my first try!!!! I am officially a Salesforce Certified Administrator!! I completed a Salesforce bootcamp a month prior, fortunately got hired as a Salesforce Admin a few weeks ago (which helped me apply context to what I’ve been learning), and purchased the FoF resources – guide and practice tests – about 4 days before my exam, seeking a way to do a more focused study (rather than jumping around a million trailheads), while reviewing my bootcamp notes. Getting FoF was the BEST decision I ever made! As I reviewed the FoF info – especially the practice tests – I continued to really learn more and more. I really love the way you provide a review for each question with photos. Being able to visualize was immensely helpful as well as becoming more and more familiar with the structure of the questions. While I wasn’t sure I was fully ready that night, I knew I was giving it my best shot and that I would definitely be ready if I had to retake the exam as long as I continued to use these resource. However, no need! Thanks for the amazing, affordable materials!
Amazing news, Melissa! Congratulations on clearing the exam! Thank you for sharing your experience with the community! The whole team is happy to know that we are able to help, cheers!
I am very happy to share that I have passed my Salesforce Administrator exam on the first attempt today. Thank you to FoF for their study guides and practice tests. Without FoF materials I couldn’t have passed my admin and developer certifications.
Way to go, Anupama! We are glad to hear that our materials were integral in your preparation for the cert exams.
Congratulations!!! How long did it take you to obtain your cert?
Congratulations, Anupama! How long did you prep for?
thank you so much FOF for the excellent study guide. I bought both the practice exams and study guide, did the practice exams more than once, ignored the study guide and then did the exam, failed, then actually read all the study guides, and re-did the exam 3 weeks later and passed. This is on top of the Salesforce 54 hour trail for ADM 201.
Hello, I am underway studying materials and topics under “Salesforce Certified Administrator Study Guide” course. I would like to practice some mock tests before taking up SCA exam. Can someone point me to links for mock tests
Hi Gouriprasad, the study guide and mock tests are separate items, you can find the mock tests here:
https://focusonforce.com/admin-study-guide/
Thanks for the pointer
Can you share your process on how you used the material to pass. I used the study guide and practice tests and failed the 1st attempt. Looking for guidance to pass the 2nd time. Thanks
Hello Focusonforce,
I passed my exam last week. Your study guide and practice exams helped me tremendously to pass the exam. Thanks a bunch!
Hi Honey, congratulations thanks for letting us know, glad we could help!
Hi Honey, what else helped you pass the exam? Also, CONGRATS!!!!
Hi Team Focusonforce, it is glad to tell you that today I cleared my Salesforce Admin exam(SP21) at the very first attempt and this entire coursework made my work easy for preparation. Thanks for such a lovely material!!
Hi Partha, thanks so much for your positive feedback. We are happy that you found the materials useful and were able to pass on your first attempt!
Can you share your process on how you used the material to pass. I used the study guide and practice tests and failed the 1st attempt. Looking for guidance to pass the 2nd time. Thanks
I’d like to share my experience when I was preparing for my certification. During my preparation, along with the Focus on Force study guide topic, I also did the same topic in the Salesforce Trailhead Admin Trailmix. After completing those, then I’d do the FoF topic exam. After I had completed all the topics, I did the FoF practice exams. I would also mimic some of the scenarios in the exam questions in my Salesforce dev org especially if the topic wasn’t clear to me. Before I took the official exam, I had completed several Super Badge projects in Trailhead as well. Doing hands-on scenarios in my dev org definitely helped.
Hello FOF,
I took a course on Udemy and finished most of the trailhead topics; however, I scored just around 60% in the mock tests. Finally, I postponed the exam by a week and subscribed to FOF. Thanks to the amazing guide and practice material, I got an average of 75% in mock tests in less than a week. Finally, I gave my exam, and I am a certified Salesforce Admin Now.
Awesome news, Chethan! Congratulations on clearing the exam! Thanks for sharing your experience with the community. We are happy to know that our materials helped, cheers!