This study guide covers all of the topics in the Admin exam. It includes summaries of all topics, screenshots and review questions. The percentage weighting from the official study guide is added after each topic name.
Note
Please be informed that Focus On Force has recently updated this Certification Course to reflect a more modern, stylish and accessible UI.
As you may have observed, we have cleaned up the Main Lesson Page to only show the Main Objectives, Mindmap (also available in Topic pages), and Feedback -- allowing you to have a more clutter-free workspace. We have created separate Topic Pages for each detailed objective which you can access at the left hand side of the page. Upon clicking, you will be presented with the Detailed Objectives under the Section that you have chosen. Additionally, we have put "Topic Progress" indicators which could guide you better on your progress.
For mobile users:
On the Main Course Page, you will see the Lesson Table wherein Percentages and Sections are listed. On the upper right hand side of the table, you will see options to "Expand All" and "Collapse All". If you click on "Expand All", it will give you the option to pick which objective you would like to access.
Resources
Configuration and Setup III
- Given a scenario, demonstrate the proper setup and maintenance of users.
- Explain the various organization Security Controls. (for example: Setup Audit Trail, Login Hours, Session Settings)
- Given a user request scenario, apply the appropriate security controls based on the features and capabilities of the Salesforce sharing model. (for example: public groups, org wide default, sharing: roles, subordinates, hierarchy, report and dashboard folders)
- Given a scenario, determine the appropriate use of a custom profile or permission set using the various profile settings and permissions.
- Knowledge Check
Object Manager and Lightning App Builder
- Describe the standard object architecture and relationship model. (for example: standard object, parent/child, master detail/lookup/junction relationships, and record types.)
- Explain how to create, delete, and customize fields and page layouts on standard and custom objects, and know the implications of deleting fields.
- Given a scenario, determine how to create and assign page layouts, record types and business processes for custom and standard objects.
- Test Your Skills!
- Knowledge Check
Sales and Marketing Applications
- Given a scenario, identify the capabilities and implications of the sales process. (for example: sales process, opportunity, path, and forecast impact.)
- Given a scenario, apply the appropriate sales productivity features using opportunity tools. (for example: dashboards, lead scoring, Einstein opportunity scoring, and home page assistant.)
- Describe the capabilities of lead automation tools
- Describe the capabilities of campaign management
- Knowledge Check
Data and Analytics Management
- Data and Analytics Management Overview Video
- Describe the considerations when importing, updating, transferring, mass deleting, exporting and backing up data.
- Describe the capabilities and implications of data validation tools.
- Describe the options available when creating or customizing a report or report type.
- Describe the impact of the sharing model on reports.
- Describe the options available when creating and modifying dashboards (eg, dashboard components, data sources, chart types, subscribing, running user).
- Knowledge Check
Passed my SF Admin certification(SU 21) today! Thank you FOF for creating such an amazing approch for my study and will continue doing the same for my PD1 preparation as well. Your both study guide and practice exams really helped me in solidifying my concepts. Thank you!!!
Hi Tenzin! We are glad to know that you have passed the Admin Certification. Congratulations on this milestone. It is our honor to be able to prepare you well for the exam you had. Great job! On to the next goals that you have set! We wish you all the best on your PD1 certification. Job well done!
Wasn’t there a video training taking place today October 6th, 2021 @ 6:00PM Central Time? If so, I do not see the link. Also, can this video if available be viewed later on today or tomorrow?
The session is scheduled for Wednesday, October 6th, at 7PM Central Time. Yes, the sessions will be recorded. You will be able to access the recordings after the session has completed.
Hi. I am reviewing the FOF study guides and am watching some of the videos that go along the slides. Within a couple of these, the presenter sets some challenges and says that he will present the answers/solutions in another video. Where do we find the videos with these answers? Thanks
Hello Leanne, for these kinds of videos, there should be a toggle labeled “Test your Skills” that should present the solutions and explanations about the challenges that were discussed on the topic videos. One example would be on our Workflow/Process Automation study guide page.
I started studying for Salesforce Administrator Certification exam few days ago. Which Trailhead modules and projects are suitable for me in gaining more practical knowledge, and at the same time preparing for Salesforce Administrator Exam?
You can try the Admin Trailmix by the Salesforce Trailhead team. It has a good mix of modules, projects, and Superbadges. > https://trailhead.salesforce.com/users/strailhead/trailmixes/prepare-for-your-salesforce-administrator-credential
Hello,
I have zero experience in anything related to salesforce. My experience and career background is dancing, creative design and policing….IM REALLY struggling with where to even start. Everywhere keeps saying this is easy and fun and passable in 6 weeks. Is this the case? Should I be expecting to pass this within the next few months or are the people that do this holding degrees in IT and business?
Hello Carley. We are in high hopes that our materials will help you prepare well for your examination. The topics covered in the study guides and practice exams are concentrated on the objectives in the exam outline. We recommend you taking the practice exams over and over until you obtain the highest score possible. It’s highly recommended also to reference trailhead and other Salesforce documentation when you encounter topics that may still not be very clear to you, or you may post your inquiries here or in the feedback forums. Lastly, it’s best to gain more hands-on experience in the Salesforce platform especially if you don’t work with it on a regular basis. Best wishes!
Yay, I am Admin Certified thanks to FOF! I set a rigorous study schedule over the past month and a half and am thrilled to have passed on the first try. Between the study guides and practice tests, I felt completely confident during the exam (pretty nervous before!). Thanks FOF!!
Hi Derick! We are glad to know that you have passed the Admin Certification. Congratulations on this milestone. It is our honor to be able to prepare you well for the exam you had. Great achievement! On to the next goals that you have set! We wish you all the best on your next certifications. Job well done!
Hi All,
Is Security and Access no longer part of Admin 201 exams?
Thanks
Hello Joy, all the FOF materials (Study Guides and Exams) tackles what’s included in the official outline as released by Salesforce’s.
For Security and Access, it’s part of Salesforce Certified Advanced Administrator as one of it’s sections. More information here.
Hey, passed the administration exam today and i would to thanks the Focus on force for their great job .and i really recommend the practice exams. Thank you
Congratulations on passing the Salesforce Admin Certification. Thank you too for the kind compliments. We are happy to know that we were able to be impart knowledge and prepare you well. Cheers to a job well done!
Hi Team,
Is there a link on this site where real time admin scenarios/issues/learnings are shared?
Regards,
Natarajan
Hello Natarajan! You may utilize the “General Certification Discussion” for any discussions within the community and other users. It may be accessed from Please login to view this protected content.
Passed the exam on the first go around today. Spent three weeks reviewing this material and answering the practice questions. Felt very well prepared. Kudos to FoF for very well thought out lessons. Thank you!
Hi David! We are pleased to know that you are now a Salesforce Certified Administrator. This milestone is an awesome one and we are happy to be able to prepare you well. Great job and we hope that we’ll continue to be a part of your Salesforce journey!