This study guide covers all of the topics in the Admin exam. It includes summaries of all topics, screenshots and review questions. The percentage weighting from the official study guide is added after each topic name.
Note
Please be informed that Focus On Force has recently updated this Certification Course to reflect a more modern, stylish and accessible UI.
As you may have observed, we have cleaned up the Main Lesson Page to only show the Main Objectives, Mindmap (also available in Topic pages), and Feedback -- allowing you to have a more clutter-free workspace. We have created separate Topic Pages for each detailed objective which you can access at the left hand side of the page. Upon clicking, you will be presented with the Detailed Objectives under the Section that you have chosen. Additionally, we have put "Topic Progress" indicators which could guide you better on your progress.
For mobile users:
On the Main Course Page, you will see the Lesson Table wherein Percentages and Sections are listed. On the upper right hand side of the table, you will see options to "Expand All" and "Collapse All". If you click on "Expand All", it will give you the option to pick which objective you would like to access.
Resources
Configuration and Setup III
- Given a scenario, demonstrate the proper setup and maintenance of users.
- Explain the various organization Security Controls. (for example: Setup Audit Trail, Login Hours, Session Settings)
- Given a user request scenario, apply the appropriate security controls based on the features and capabilities of the Salesforce sharing model. (for example: public groups, org wide default, sharing: roles, subordinates, hierarchy, report and dashboard folders)
- Given a scenario, determine the appropriate use of a custom profile or permission set using the various profile settings and permissions.
- Knowledge Check
Object Manager and Lightning App Builder
- Describe the standard object architecture and relationship model. (for example: standard object, parent/child, master detail/lookup/junction relationships, and record types.)
- Explain how to create, delete, and customize fields and page layouts on standard and custom objects, and know the implications of deleting fields.
- Given a scenario, determine how to create and assign page layouts, record types and business processes for custom and standard objects.
- Test Your Skills!
- Knowledge Check
Sales and Marketing Applications
- Given a scenario, identify the capabilities and implications of the sales process. (for example: sales process, opportunity, path, and forecast impact.)
- Given a scenario, apply the appropriate sales productivity features using opportunity tools. (for example: dashboards, lead scoring, Einstein opportunity scoring, and home page assistant.)
- Describe the capabilities of lead automation tools
- Describe the capabilities of campaign management
- Knowledge Check
Data and Analytics Management
- Data and Analytics Management Overview Video
- Describe the considerations when importing, updating, transferring, mass deleting, exporting and backing up data.
- Describe the capabilities and implications of data validation tools.
- Describe the options available when creating or customizing a report or report type.
- Describe the impact of the sharing model on reports.
- Describe the options available when creating and modifying dashboards (eg, dashboard components, data sources, chart types, subscribing, running user).
- Knowledge Check
Can you clarify: In the video with Charly re: tasks and event Session 9. she listed the location in the location field but in the questions, it states you should list in resources. managers can list the location of the event in resources for users to find. Is there one answer or is it optional?
Hi Cheryll,
The location of an event should be listed in the location field but if the user wants to book meeting resources for an event such as a conference room, or projector, then ‘resource’ has to be added as an ‘attendee’. The user has to add the attendee field in the Event page layout to accomplish this.
Please refer to this link for more information: https://help.salesforce.com/s/articleView?id=release-notes.rn_sales_productivity_calendar_resources.htm&type=5&release=218
Sales And marketing
question states Galatic Sweepers offer a weekly office cleaning service that is invoiced monthly. What should be created to represent this? Answer is quantity and revenue and not revenue because customer receives the order on a delivery schedule and also pay for the products using a payment schedule. How does one know this if the service is weekly? it is 4 weeks billed once. Am I missing something?
Hi Cheryll, it’s clear from the question that the service has a weekly schedule, and a Revenue and Quantity Schedule is suitable if the customers receive their order on a delivery schedule and also pay for the products using a payment schedule. But in the future, for all exams related questions, please use our forum.
I took my test yesterday and PASSED!! So excited. Thank you Focus on Force!!
Hello Iris! We are glad to hear that you are now a certified Salesforce Administrator. Your preparation and diligence surely paid off. Congratulations and the whole FOF Team is happy for your new milestone!
Focus on Force you guys rock. And I make sure to share you as a resource for all applicants to the Hiring Our Heroes Salesforce Fellowship Program. Thank you!
I passed my exam today! Thanks to all the Focus On Force team that prepared this material. This is the fourth Salesforce exam that I pass with the help of Focus On Force. Study the documents and also test my knowledge with the test exams gave me the confidence that I needed to take the real exam. Thanks again
Hi Christopher! We are very pleased to know that you passed the Salesforce Administrator certification. Thanks for sharing that to everyone. The Team is happy to know that the materials that we are keeping relevant and up-to-date were helpful to you and your preparation. Congratulations on a job well done!
Im going to book my test this week thanks for all the suggestions guys 🙂 wish me luck!
May the odds be ever in your favor. Best wishes to you, Bremen!
Hi, I also passed my exam today! Many, many hours of study, using a mix of Focus on Force and Trailhead. I also watched one of Martin Gessner’s interviews and the tips the practical tips there were great too.
I am going to have a break from study before I embark onto my next challenge.
Hi Jitka! We are glad to know that you have passed the Admin Certification. Congratulations on this milestone. It is our honor to be able to prepare you well for the exam you had. Great job! On to the next goals that you have set! We wish you all the best on your next certifications. Job well done!
why can’t I access config and set up?? I completed it a while back and am looking to go over that section again.
Rebecca, we tried accessing it from our end and verified that the pages were live and published. Are these the links you were trying to access?
https://focusonforce.com/lessons/configuration-and-setup-i-20/
https://focusonforce.com/lessons/configuration-and-setup-ii/
https://focusonforce.com/lessons/configuration-and-setup-iii/
For reassurance during my studies, I’ve always come back to this page’s comment to build my confidence in the process. Today I’m happy to report that I have completed my salesforce exam on the first attempt thanks to this guide and the practice exams! I’ve only been studying for 3 months with no prior experience. I hope this comment builds your trust in FOF’s process.
Michael, your comment is something that’s very inspiring to read this Monday morning. We are sure that other FOF users will find confidence in what you have shared. We are glad to hear that you are now a certified Salesforce Administrator. Your preparation and diligence surely paid off. Congratulations and the whole FOF Team is happy for your new milestone!
Thank you Starkey and FOF team!
Thanks for sharing Michael. I have my salesforce exam scheduled today and feeling confident as I’m doing well with the practice exams. Happy to see others have succeed with this program.
Congratulations, to pass with no experience that’s amazing! Well done.
congratulations! can I ask how did you prepare? after many hours of studying and doing mock tests, I failed on my 2nd attempt, kinda frustrating, I must have approached the wrong way. Please any advise much appreciated!!
Hi Emma, You probably already know this but for me the winning formula is I go through the study guide and video for a topic, watch Charlies video for that topic, do the topic exam and then anything questions you have do your due diligence and own personal research (which for me wasn’t much i was mostly just in FOF ) . Then i moved on to the next topic. After that process was completed (give or take 2/3 months of half day study) It was 2 weeks of Practice exams and question bank in FOF. I only scored about 75% average and on the real exam i scored 77%.. I feel like you probably know all of this and are more experienced then me but I hope it gives you clarity and courage for your next attempt.
Hello,
I have started the SF admin cert prep journey recently and started with the study group videos.
Can someone please guide me on where can I get the slides for all the topics above.
Regards
Arun Kumar Sukumar
The Study Group videos used the slides that are on the Topic Pages.
For example, if you will be watching Study Group Video #1, you may cross reference it to the slides from: https://focusonforce.com/lessons/configuration-and-setup-i-20/.
Then, if you will be watching Study Group Video #2, you may cross reference it to the slides from: https://focusonforce.com/lessons/configuration-and-setup-ii/ and https://focusonforce.com/lessons/configuration-and-setup-iii/ — so on, and so forth.
Passed the exam this weekend! The combination of slides + videos + the study group videos with Charly really made it a breeze. My advice: if any of the concepts aren’t “clicking,” make sure you’re taking the corresponding module in the Salesforce Admin Trailmix. It really helps to cement the concepts (and exam topics) from FoF.
Hi Michael, that’s great news! Congrats on passing the exam, and thanks for sharing the tips! Our team is really happy to hear that our materials helped!
Michael, thanks for the tip. I’m on the verge of taking a Cert exam soon.