This study guide covers all of the topics in the Admin exam. It includes summaries of all topics, screenshots and review questions. The percentage weighting from the official study guide is added after each topic name.
Note
Please be informed that Focus On Force has recently updated this Certification Course to reflect a more modern, stylish and accessible UI.
As you may have observed, we have cleaned up the Main Lesson Page to only show the Main Objectives, Mindmap (also available in Topic pages), and Feedback -- allowing you to have a more clutter-free workspace. We have created separate Topic Pages for each detailed objective which you can access at the left hand side of the page. Upon clicking, you will be presented with the Detailed Objectives under the Section that you have chosen. Additionally, we have put "Topic Progress" indicators which could guide you better on your progress.
For mobile users:
On the Main Course Page, you will see the Lesson Table wherein Percentages and Sections are listed. On the upper right hand side of the table, you will see options to "Expand All" and "Collapse All". If you click on "Expand All", it will give you the option to pick which objective you would like to access.
Resources
Configuration and Setup III
- Given a scenario, demonstrate the proper setup and maintenance of users.
- Explain the various organization Security Controls. (for example: Setup Audit Trail, Login Hours, Session Settings)
- Given a user request scenario, apply the appropriate security controls based on the features and capabilities of the Salesforce sharing model. (for example: public groups, org wide default, sharing: roles, subordinates, hierarchy, report and dashboard folders)
- Given a scenario, determine the appropriate use of a custom profile or permission set using the various profile settings and permissions.
- Knowledge Check
Object Manager and Lightning App Builder
- Describe the standard object architecture and relationship model. (for example: standard object, parent/child, master detail/lookup/junction relationships, and record types.)
- Explain how to create, delete, and customize fields and page layouts on standard and custom objects, and know the implications of deleting fields.
- Given a scenario, determine how to create and assign page layouts, record types and business processes for custom and standard objects.
- Test Your Skills!
- Knowledge Check
Sales and Marketing Applications
- Given a scenario, identify the capabilities and implications of the sales process. (for example: sales process, opportunity, path, and forecast impact.)
- Given a scenario, apply the appropriate sales productivity features using opportunity tools. (for example: dashboards, lead scoring, Einstein opportunity scoring, and home page assistant.)
- Describe the capabilities of lead automation tools
- Describe the capabilities of campaign management
- Knowledge Check
Data and Analytics Management
- Data and Analytics Management Overview Video
- Describe the considerations when importing, updating, transferring, mass deleting, exporting and backing up data.
- Describe the capabilities and implications of data validation tools.
- Describe the options available when creating or customizing a report or report type.
- Describe the impact of the sharing model on reports.
- Describe the options available when creating and modifying dashboards (eg, dashboard components, data sources, chart types, subscribing, running user).
- Knowledge Check
I recently passed the Admin Certification Exam. I learned so much from Charly and her study group videos. Thank you Charly!
Hi Pennye, congrats on passing the exam! We’re really happy to hear that our materials helped!
I’m very happy because today I approved the Admin Salesforce Certification. Thank you so much FOF for the excellent material, you’re the best. Next goal will get the Platform Developer I certified
Eduardo, hello! We are very pleased to know that you passed the Salesforce Administrator certification. Thanks for sharing that to everyone. The Team is happy to know that the materials that we are keeping relevant and up-to-date were helpful to you and your preparation. Congratulations on a job well done!
Im happy to announce that i passed my admin exam today 🙂 :)!
really really thanks to focus on force for the slides and the videos! they literally made the difference between pass and fail. no doubt about it.
Hi Aharon! We are glad to know that you have passed the Admin Certification. Congratulations on this milestone. It is our honor to be able to prepare you well for the exam you had. Great job! On to the next goals that you have set! We wish you all the best on your next certifications. Job well done!
I am not able to see past videos of administrator study group today. It was there until yesterday.
Hi Rasika. We were able to access the videos. They are all saved here: https://focusonforce.com/lessons/admin-study-group-videos/
I passed my exam yesterday. After using focus on force. Thank you so much for your help. !!! You are best
Hello Dumisile! We are glad to hear that you are now a certified Salesforce Administrator. Your preparation and diligence surely paid off. Congratulations and the whole FOF Team is happy for your new milestone!
Awesome news, Dumisile! Congratulations on clearing the certification exam! The whole team is happy to know that we are able to help!
I passed my Salesforce exam on the first try after being new to Salesforce for only 8 months. I had two months during that 8 month time frame to successfully obtain my Admin Certification. I studied FoF for my exam profusely. Thank you for the resources and knowledge FoF has provided in helping me succeed!
Hi Corina, that’s great news, congrats on passing the exam! We’re happy to hear that our materials helped, and we’re honored to be a part of your certification journey!
I became a Salesforce Certified Administrator yesterday. Your practice exams were critical in helping me prepare for the test. I would’ve failed if it wasn’t for those. Thanks so much FoF!!!
Hi Himadri! We are glad to know that you have passed the Admin Certification. Congratulations on this milestone. It is our honor to be able to prepare you well for the exam you had. Great job! On to the next goals that you have set! We wish you all the best on your next certifications. Job well done!
Hi Focus on Force Team, I just want to say thank you to for the course slides and Charly Prinsloo videos, they really helped. and i successfully passed my admin exam today. i can proudly call myself a Certified Admin
Hi Amara, wow, congrats on passing the exam! We’re really happy to hear that our materials helped you with your certification journey! 🙂
I am happy to share that I have successfully cleared the Salesforce Certified Administrator exam on the first attempt. Thank you, FoF for helping me study and successfully pass! Next up is the Platform App Builder certification and I will be purchasing the study guide for it.
Hi Drakkar! This is a very nice message to start a brand new week. Congratulations on passing your Admin Certification. We’re glad that we were able to help you in your Salesforce journey. Best of luck on the next certifications that you would be preparing for. Cheers!
I want to say thanks. I passed the Administrator Certification Exam. I am now working on Service Cloud.
Hello Dena! We are glad to hear that you are now a certified Salesforce Administrator. Your preparation and diligence surely paid off. Congratulations and the whole FOF Team is happy for your new milestone!