This study guide covers all of the topics in the Admin exam. It includes summaries of all topics, screenshots and review questions. The percentage weighting from the official study guide is added after each topic name.
Note
Please be informed that Focus On Force has recently updated this Certification Course to reflect a more modern, stylish and accessible UI.
As you may have observed, we have cleaned up the Main Lesson Page to only show the Main Objectives, Mindmap (also available in Topic pages), and Feedback -- allowing you to have a more clutter-free workspace. We have created separate Topic Pages for each detailed objective which you can access at the left hand side of the page. Upon clicking, you will be presented with the Detailed Objectives under the Section that you have chosen. Additionally, we have put "Topic Progress" indicators which could guide you better on your progress.
For mobile users:
On the Main Course Page, you will see the Lesson Table wherein Percentages and Sections are listed. On the upper right hand side of the table, you will see options to "Expand All" and "Collapse All". If you click on "Expand All", it will give you the option to pick which objective you would like to access.
Resources
Configuration and Setup III
- Given a scenario, demonstrate the proper setup and maintenance of users.
- Explain the various organization Security Controls. (for example: Setup Audit Trail, Login Hours, Session Settings)
- Given a user request scenario, apply the appropriate security controls based on the features and capabilities of the Salesforce sharing model. (for example: public groups, org wide default, sharing: roles, subordinates, hierarchy, report and dashboard folders)
- Given a scenario, determine the appropriate use of a custom profile or permission set using the various profile settings and permissions.
- Knowledge Check
Object Manager and Lightning App Builder
- Describe the standard object architecture and relationship model. (for example: standard object, parent/child, master detail/lookup/junction relationships, and record types.)
- Explain how to create, delete, and customize fields and page layouts on standard and custom objects, and know the implications of deleting fields.
- Given a scenario, determine how to create and assign page layouts, record types and business processes for custom and standard objects.
- Test Your Skills!
- Knowledge Check
Sales and Marketing Applications
- Given a scenario, identify the capabilities and implications of the sales process. (for example: sales process, opportunity, path, and forecast impact.)
- Given a scenario, apply the appropriate sales productivity features using opportunity tools. (for example: dashboards, lead scoring, Einstein opportunity scoring, and home page assistant.)
- Describe the capabilities of lead automation tools
- Describe the capabilities of campaign management
- Knowledge Check
Data and Analytics Management
- Data and Analytics Management Overview Video
- Describe the considerations when importing, updating, transferring, mass deleting, exporting and backing up data.
- Describe the capabilities and implications of data validation tools.
- Describe the options available when creating or customizing a report or report type.
- Describe the impact of the sharing model on reports.
- Describe the options available when creating and modifying dashboards (eg, dashboard components, data sources, chart types, subscribing, running user).
- Knowledge Check
I just passed Admin exam, thanks so much Focus on Force team for everything! Now up next on my list is Sales Cloud & Business Analyst, I’d love if you guys can shed some lights on which one should I go first please? Any advice/recommendations would be much appreciated!! TIA
Hi, Emma! Congratulations on getting your Admin certification! As for your next exam, you can choose depending on your current role and the path that you are taking.
Business Analyst certification does not require in-depth Salesforce knowledge. However, it requires niche-specific knowledge, e.g., creating user stories, process mapping, etc. You can take this certification if you want to practice as a liaison between the business and tech teams. On the other hand, the Sales Cloud Consultant exam is focused on product implementation and requires in-depth knowledge of Salesforce Sales Cloud.
Sharing with you this helpful resource: https://trailhead.salesforce.com/podcasts/the-trailblazers-guide-to-careers#podcast_ToniV.Martin
Thank you for everything. I passed my exam!
Hi Immanuel, thank you for sharing the news with us. We are equally delighted and excited for you. More success to you, All the best!
Thank you for the learning materials and practice exams. Recently, I passed the Salesforce Certified Admin exams.
Hi Olalekan, thank you for sharing the news with us. We are equally delighted and excited for you. More success to you, All the best!
Thanks for the detailed Study guide , got my certification.
I appreciate the training resources. I passed my admin exam today.
Thank you for the brilliant study guide. I am now a Salesforce certified Administrator! 🙂
Hi Aadam, that’s awesome news! Congrats on passing the exam and thanks for sharing! We’re happy to hear that our Study Guide helped with your journey! 🙂
Thanks for the detailed course. I passed my Admin certification exam.
Hi Ankit, congrats on passing the exam and thanks for sharing your experience! We’re really glad to hear that our materials helped you prepare.
Hi Lilit Sargsyan, which trail mix did you used . If possible can you share your approach and resources to study. I am new to this tech field trying to study to get certified.Any suggestions will be helpful. Thank you.
https://trailhead.salesforce.com/users/strailhead/trailmixes/prepare-for-your-salesforce-administrator-credential
I passed my exam from the first trial! Thank you FOF!!!
Hi Lilit, that’s great news, thanks for sharing! We’re really happy to hear that our materials helped with your certification journey!
Does anyone know of in person classes to take to prepare in Toronto (other than SF ones that are outrageously expensive)?