This study guide covers all of the topics in the Admin exam. It includes summaries of all topics, screenshots and review questions. The percentage weighting from the official study guide is added after each topic name.
Note
Please be informed that Focus On Force has recently updated this Certification Course to reflect a more modern, stylish and accessible UI.
As you may have observed, we have cleaned up the Main Lesson Page to only show the Main Objectives, Mindmap (also available in Topic pages), and Feedback -- allowing you to have a more clutter-free workspace. We have created separate Topic Pages for each detailed objective which you can access at the left hand side of the page. Upon clicking, you will be presented with the Detailed Objectives under the Section that you have chosen. Additionally, we have put "Topic Progress" indicators which could guide you better on your progress.
For mobile users:
On the Main Course Page, you will see the Lesson Table wherein Percentages and Sections are listed. On the upper right hand side of the table, you will see options to "Expand All" and "Collapse All". If you click on "Expand All", it will give you the option to pick which objective you would like to access.
Resources
Configuration and Setup III
- Given a scenario, demonstrate the proper setup and maintenance of users.
- Explain the various organization Security Controls. (for example: Setup Audit Trail, Login Hours, Session Settings)
- Given a user request scenario, apply the appropriate security controls based on the features and capabilities of the Salesforce sharing model. (for example: public groups, org wide default, sharing: roles, subordinates, hierarchy, report and dashboard folders)
- Given a scenario, determine the appropriate use of a custom profile or permission set using the various profile settings and permissions.
- Knowledge Check
Object Manager and Lightning App Builder
- Describe the standard object architecture and relationship model. (for example: standard object, parent/child, master detail/lookup/junction relationships, and record types.)
- Explain how to create, delete, and customize fields and page layouts on standard and custom objects, and know the implications of deleting fields.
- Given a scenario, determine how to create and assign page layouts, record types and business processes for custom and standard objects.
- Test Your Skills!
- Knowledge Check
Sales and Marketing Applications
- Given a scenario, identify the capabilities and implications of the sales process. (for example: sales process, opportunity, path, and forecast impact.)
- Given a scenario, apply the appropriate sales productivity features using opportunity tools. (for example: dashboards, lead scoring, Einstein opportunity scoring, and home page assistant.)
- Describe the capabilities of lead automation tools
- Describe the capabilities of campaign management
- Knowledge Check
Data and Analytics Management
- Data and Analytics Management Overview Video
- Describe the considerations when importing, updating, transferring, mass deleting, exporting and backing up data.
- Describe the capabilities and implications of data validation tools.
- Describe the options available when creating or customizing a report or report type.
- Describe the impact of the sharing model on reports.
- Describe the options available when creating and modifying dashboards (eg, dashboard components, data sources, chart types, subscribing, running user).
- Knowledge Check
I read these comments for months, reading inspiration from people passing, giving me hope. I passed back in October and I was so excited I almost forgot to comment on this thread! I had to keep studying the slides & score above 90 on the practice exams, the video series of Salesforce “Who see’s what” also helped me out a lot. If you’re reading these words, I believe in you, and I’m proud of you for not giving up.
Great news, Hasieb! Congratulations on clearing the exam last year, and thank you for sharing your experience! We are glad to know that our team was able to help!
Thank you Hasieb. You don’t know how much this encourages me to keep pushing through the material.
Thank you focus on force! I’ve passed my Admin Certification!
Hi Denice! We are glad to hear that you are now a Salesforce-certified Admin. Your preparation and diligence surely paid off. Congratulations and the whole FOF Team is happy about your achievement!
Thank you Focusonforce! I passed my admin exam.
Congratulations!! Elcin on passing Admin Exam, and thank you for the kind words and for being with us on this journey. We hope to keep bringing you more updates and features in the future to continue supporting your Salesforce journey.
I passed my exam! Thank you!!! Your practice tests helped me overcome my test anxiety. I finished the exam with 25 minutes left. I used that time to go over the questions I marked and caught 2 questions that I answered incorrectly. Thank you!!!!
Hi Benjamin, Congratulations!! and thank you so much for your encouraging & kind words. We are so happy to hear that FoF has been helpful in your Salesforce journey, and we are always open to hearing more feedback on how we can make it even better. Please reach out to us if you have any suggestions or thoughts on how we can improve our platform.
All the best!
I passed my exam yesterday and was very happy to see that my training with FoF was the best preparation for it! Thank you very much for everything!!!
Hi Lia, hope you are well. Thank you for taking the time in sharing this great news with us. Comments like these make us do better each day.
Thank you again for choosing FoF as your learning partner in your Salesforce journey.
All the best!
I just passed my Admin exam. Thanks for the course, it made all the difference to my learning!
Hi Katharine, hope you are doing well, thank you for sharing the news with us. We are equally delighted and excited for you. More success to you, All the best!
HELP!! What did you do with all the video’s?!
I made a whole plan based on the videos. I went through the video’s for Config I, II & II and wanted to start with the Lightning App Builder video and had in total 18 videos planned as study material, but now they are all gone!! Why did you remove all those videos from the study guide? Can you please place them back! Kind regards
Thanks for contacting us! The videos are still there, and we could not replicate the issue on our end. We recommend clearing your browser’s cache and reloading the page. If the issue persists, please contact us on support@focusonforce.com
I passed my exam Three days ago. Thanks to FOF.
Hi Samuel, hope you are doing well, thank you for sharing the news with us. We are equally delighted and excited for you. More success to you, All the best!
Hi just wanted to say I passed my Salesforce Administrator 201 Certification yesterday, on my second attempt.
The study guides and practice papers helped massively.
Thank you Focus on Force
Hi Michael, hope you are doing well, thank you for sharing the news with us. We are equally delighted and excited for you. More success to you, All the best!
It was great knowledge tapped …..