Service Cloud
Certification Study Guide

Enroll Now

Salesforce ​Service Cloud
Study Guide

Thank you for the great learning content! I only used your Service Cloud Study Guide and Practice Exam to learn and successfully pass the Service Cloud certification in just a few days.

~ Gildas Cante

"Thank you for the great learning content, Martin! I only used your Service Cloud Study Guide and Practice Exam to learn and successfully pass the Service Cloud certification in just a few days."

~ Gildas Cante

​Service Cloud
Study Guide

In order to pass the Service Cloud certification, you'll find that knowledge and experience of the Salesforce platform aren't enough. You also need to get to grips with the exam itself.


You need a guide that summarises the key certification objectives in plain English, using examples, diagrams, charts and topic reviews to make sure you’ve cemented your understanding.


That’s why we created the Service Cloud Certification Study Guide.


It will help you understand confusing or difficult concepts from the official Salesforce Certification Exam Guide and brush up on your skills – all in a format that’s easy to digest and has been proven to work with thousands of happy customers. 

The Service Cloud Study Guide will help you focus on the key points you need to know to pass the exam.


Covering all objectives, this study guide includes videos, screenshots and diagrams to illustrate key concepts, as well as visually explain and demonstrate Salesforce functionality.

The Salesforce help pages and videos are great when you want to know all the details, but the Service Cloud Certification Study Guide provides a summary of all topics in study guide format.


You need a guide that summarises the key certification objectives in plain English, using examples, diagrams, charts and topic reviews to make sure you’ve cemented your understanding.

Everything you need to prepare for Service Cloud



In order to pass the Service Cloud certification, you’ll find that knowledge and experience of the Salesforce platform aren’t enough. You also need to get to grips with the exam itself.


That’s why we created the Service Cloud Study Guide.


Our study guide will help you understand confusing or difficult concepts from the official Salesforce Certification Exam Guide and brush up on your skills – all in a format that’s easy to digest and has been proven to work with thousands of happy customers.

Service Cloud Study Guide

The Overview


This is the starting point for your study, covering all of the exam guide objectives.


The Service Cloud Study Guide incorporates all 30 Objectives within all 8 Sections of the official Salesforce Certification Exam Guide.

The Service Cloud Study Guide will help you focus on the key points you need to know to pass the exam.


The Salesforce help pages and videos are great when you want to know all the details, but the Salesforce Service Cloud Certification Study Guide provides a summary of all topics in study guide format.

You need a guide that summarises the key certification objectives in plain English, using examples, diagrams, charts and topic reviews to make sure you’ve cemented your understanding.


Every objective is explained in detail.


The Service Cloud Certification Study Guide includes screenshots, summary points and diagrams to illustrate key concepts, as well as visually explain and demonstrate Salesforce functionality.




What's Included

  • Covers all 9 Sections of the official Salesforce Certification Exam Guide 
  • Explains in detail all objectives within each section (a total of 31 objectives) 
  • Topic summaries that you can use to learn the topics efficiently
  • Explanations in plain English, with screenshots and diagrams rather than endless, unremarkable text
  • Easy to read bullet points
  • Review Flashcards (with questions and answers) for each section
  • Includes links to lots of extra resources for further reading
  • Scenarios and requirements with sample answers to test your ability to determine solutions
  • Unlimited Access and Updates for 12 months
Enroll Now

Testimonials

Valentina Pitacco

"I found the study guide and the practice exams very useful.

Thanks to your courses, I passed (at first attempt) the Salesforce Service Cloud Consultant certification yesterday."

Kien

Hoang

"I've just passed the Service Cloud Consultant today.


This was my toughest Salesforce Exam until now, but with the very well organized information from this site, I passed this exam at first try."

Nick

Zozaya

"I passed Service Cloud handily using only your Study Guide and Service Cloud Trailhead.


Great Study Guide, thank you for putting it together!"

What's Included

  • Covers all 8 Sections of the official Salesforce Certification Exam Guide 
  • Explains in detail all 30 objectives
  • Topic summaries that you can use to learn the topics efficiently
  • Scenarios and requirements with sample answers to test your ability to determine solutions
  • Review Flashcards (with questions and answers) for each section
  • Explanations in plain English - with many stimulating screenshots and diagrams
  • Easy to read bullet points
  • Includes links to lots of extra resources for further reading
  • Unlimited Access and Updates for 12 months

Testimonials

Valentina Pitacco

"I found the study guide and the practice exams very useful.
Thanks to your courses, I passed (at first attempt) the Salesforce Service Cloud Consultant certification yesterday."

Kien Hoang

"I've just passed the Service Cloud Consultant today. This was my toughest Salesforce Exam until now, but with the very well organized information from this site, I passed this exam at first try."

Nick Zozaya

"I passed Service Cloud handily using only your Study Guide and Service Cloud Trailhead. Great Study Guide, thank you for putting it together!"

Why Choose Us?

I'm Martin Gessner, founder of Focus on Force.

I've spent eight years working with the Salesforce platform in various roles (including Business Analyst, Project Manager, Consultant, Solutions Designer and Solutions Architect), and worked my way through 10 certifications in order to move up the career ladder.

I created Focus on Force after realizing that others could benefit from the methods I used to pass Salesforce certifications.

Thousands of people from around the world have found them to be hugely valuable. Check out our testimonials

Enroll Now

Why Choose Us?

I'm Martin Gessner, founder of Focus on Force.

I've spent eight years working with the Salesforce platform in various roles (including business analyst, project manager, consultant, solutions designer and solutions architect), and worked my way through 10 certifications in order to move up the career ladder.

I created Focus on Force after realizing that others could benefit from the methods I used to pass Salesforce certifications.

Thousands of people from around the world have found them to be hugely valuable.

Check out our testimonials

With our study guides, you get to...

Improve your knowledge and confidence.

Brush upon your Salesforce training or kick off your learning if you don't have on-the-job experience.

Stay free from boredom!

No long, tedious walls of text to read through! Instead you'll find screenshots, links for references, review Q&As for every topic, and lots of other engaging stuff.

Learn efficiently.

We help you focus on the key points you'll need to know in order to pass.

With our study guides, you get to...

Improve your knowledge and confidence.

Brush upon your Salesforce training or kick off your learning if you don't have on-the-job experience.

Stay free from boredom!

No long, tedious walls of text to read through! Instead you'll find screenshots, links for references, review Q&As for every topic, and lots of other engaging stuff.

Learn efficiently.

We help you focus on the key points you'll need to know in order to pass.

Frequently Asked Questions

Do I interact with a real person at all?

Why should I pay for this, when there are many free sites out there?

Is there a money back guarantee?

What release is the study guide based on?

Is there a limit for access to the study guide?

Testimonials

Thomy Jalbert

"I passed the exam on my first try using this site and trailhead only.

Huge thanks to Focus on Force!"

Gildas Cante

"Thank you for the great learning content! I only used your Service Cloud Study Guide and Practice Exam to learn and practice and successfully pass the Service Cloud certification in just a few days.


I would definitely highly recommend your website to anyone looking to see the magical "PASS" displayed on the screen :)"

Anja

Cilla

"I was really struggling with my Service Cloud Consultant exam studying until I found your site. If I had not purchased your practice exams, I don't think I would have passed as easily!"

Thomy Jalbert

"I passed the exam on my first try using this site and trailhead only.
Huge thanks to Focus on Force!"

Anja Cilla

"I was really struggling with my Service Cloud Consultant exam studying until I found your site. If I had not purchased your practice exams, I don't think I would have passed as easily!"

​Gildas Cante

"Thank you for the great learning content! I only used your Service Cloud Study Guide and Practice Exam to learn and practice and successfully pass the Service Cloud certification in just a few days.
I would definitely highly recommend your website to anyone looking to see the magical "PASS" displayed on the screen :)"

Complete your study package with the Service Cloud Practice Exams

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