Service Cloud Certification Study Guide

In order to pass the Service Cloud certification, you’ll find that knowledge and experience of the Salesforce platform aren’t enough. You also need to get to grips with the exam itself. 

The Service Cloud Certification Study Guide will help you focus on the key points you need to know to pass the exam. Covering all objectives, the Service Cloud Study Guide also include screenshots and diagrams to illustrate key concepts. Numerous screenshots and diagrams are included to visually explain concepts and demonstrate Salesforce functionality. The Salesforce help pages and videos are great when you want to know all the details, but the Salesforce Service Cloud Study guide provides a summary of all topics in study guide format.

You need a guide that summarises the key certification objectives in plain English, using examples, diagrams, charts and topic reviews to make sure you’ve cemented your understanding.

That’s why we created the Service Cloud Study Guide. It will help you understand confusing or difficult concepts from the official Salesforce Certification Exam Guide and brush up on your skills – all in a format that’s easy to digest and has been proven to work with thousands of happy customers. 

Focus your study with the Service Cloud Study Guide

What's inside?

  • Covers all 8 Sections of the official Service Cloud  Certification Exam Guide 
  • Explains in detail all 30 objectives
  • Explanations in plain English, with screenshots and diagrams to visually explain concepts 
  • Provides summaries as easy to read bullet points
  • Topics summarized in study note format
  • Contains review flashcard question and answers for each section
  • Includes links to lots of extra resources for further reading
  • Unlimited Access and Updates for 12 months
  • Only $19

I passed Service Cloud handily using only your Study Guide and Service Cloud Trailhead. Great Study Guide, thank-you for putting together!

Nick Zozaya

Thank you for the great learning content Martin ! I only used your Service Cloud Study Guide and Practice Exam to learn and practice and successfully passed the Service Cloud certification in just a few days. I would definitely highly recommend your website to anyone looking to see the magical "PASS" displayed on the screen 🙂

Gildas Cante

I found the Study Guide for Service Cloud on FocusOnForce very well organized. I was specifically looking for a guide that would go through every topic listed in the official Salesforce study guide. The study guide provided on FocusOnForce did just that and I am very satisfied. I believe FocusOnForce is an excellent resource of study and is definitely what I was looking for!

Mohsin Zidane


  • How is the Study Guide delivered?
    • This is an online study guide that includes text, diagrams, charts, and interactive topic reviews to make sure you’ve cemented your understanding and are confident going into your certification exam. Once you purchase the guide, you’ll have immediate access to it from this website: simply click on “My Courses” in the menu on the left, and you’ll be able to see the study guide in the list that appears on the page.

  • Is the Study Guide updated for the latest release?
    • After each Salesforce release, we check the official study guide and make sure that we still cover the latest topic objectives. We regularly review our material to make sure it is still current and accurate.

  • Is the Study Guide all I need in order to pass the certification exam?
    • While this study guide will cement your learning, help you understand the key objectives, and make sure you’re fully prepared for the exam, you’ll still need knowledge and experience of Salesforce. We recommend using the study guide alongside our practice exams as well as other official Salesforce materials.

  • Do I need a Paypal account to purchase?
    • We use Paypal for payment processing, however you do not need a Paypal account. You can use a credit or debit card to purchase without a Paypal account.

  • Do I interact with a real person at all?
    • We have an active forum, in which you’ll be able to interact with others studying the same certification as you. We are also on hand to answer your questions in the forum.

  • Is there a time limit to access the Study Guides?
    • We regularly review and update the study guides according to changes in the official study guide and changes to Salesforce functionality, so after purchase, access is for 12 months.

Service Cloud Topics

This is the starting point for your study, covering all of the study guide objectives. 

Every objective is explained in detail

Overview diagrams help to visually explain concepts

Screenshots to visualize topics

Screenshots to visualize topics

Screenshots to visualize topics

Review flashcard question and answers for each section

Why choose Focus on Force? 

I’m Martin Gessner, founder of Focus on Force. I’ve spent eight years working with the Salesforce platform in various roles (including business analyst, project manager, consultant, solutions designer and solutions architect), and worked my way through 10 certifications in order to move up the career ladder. 

I created Focus on Force after realizing that others could benefit from the methods I used to pass Salesforce certifications. Thousands of people from around the world have found them to be hugely valuable (just check out some of the testimonials on this page), and I’m pretty sure you will, too.

With our study guides, you get to…

  • Improve your knowledge and confidence. Brush up on your Salesforce training or kick off your learning if you don’t have on-the-job experience.

  • Stay free from boredom! No long, tedious walls of text to read through! Instead you’ll find screenshots, links for references, review Q&As for every topic, and lots of other engaging stuff.  

  • Learn efficiently. We help you focus on the key points you’ll need to know in order to pass.

I passed on my first try. Thank you for this very helpful guide.

Gil Jordaan

I passed Service Cloud consultant certification. I used the study guide and questions, both, for my study. The combination has been instrumental in my success on this certification. Kudos to Focus on Force for putting the materials together.

Dipankar Dixit

I found the Focus on Force Service Cloud study guide very useful. The provided material is a great way to be very well prepared for the certification exam.

Rene Van Der Bruggen

I passed my exam yesterday and basically only used your material so thank you for putting a top notch study guide together.


I purchased the Service Cloud Study Guide and found it very useful. I passed! Thank-you.