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Frequently Asked Questions
What are the payment options?
Credit / Debit Card or Paypal or Paypal. If you don't have a Paypal account you can use the 'Guest' checkout option.
Can I use AMEX?
AMEX can be used with the Paypal guest checkout. You do not need a Paypal account. It is not supported for the credit / debit card payment option.
I'm getting a transaction error, what should I do?
The most likely cause for this is the billing address entered in the checkout form doesn’t match the card or the CVV is not matching. Please double-check the billing address and CVV if the both fields are correct.
If there is still a problem, use the Paypal payment option with the "Guest" checkout. With this option, you do not need a Paypal account but can still use a credit / debit card.
Is there a money back guarantee?
We can’t guarantee that you’ll pass the exam, it’s up to you to use the practice questions to help you prepare. Check the testimonials though, there are many happy Salesforce certified people who have found the tests helped them.
Do you offer discounts or have a company plan?
We offer discounts for bulk purchases and for groups depending on the number purchased. We also offer a corporate plan, which includes access to all current and future courses on a per user basis. You can find details here: Corporate and Bulk Pricing
Why don't I see my courses anymore?
Access is for 12 months from the date of purchase, and then expires. You would need to purchase again if you require access after 12 months.
The reason for this is that we have a team continually updating the materials for changes in each release and also in response to community feedback. We also answer your questions in the forum.
Can I swap the course I purchased with another?
If you have made a mistake on purchase, we can swap the course for another one of the same value.
How can I update my email address?
You can update your email address by editing your profile after you login. Click on 'Edit Profile', then go the Settings tab.
What release are the courses based on?
The questions are updated shortly after each release. You will get any release updates for free during the 1 year of access after purchase.
Is there a limit for access to the courses?
You have access to your courses for 12 months from the date of purchase. During that time, you may access the courses as many times as you like to practice.
You will get all release updates to the courses during your access.
About the Practice Exams
Do I interact with a real person at all?
We have an active forum, in which you'll be able to interact with others studying the same certification as you. We are also on hand to answer your questions in the forum.
How many of the practice questions will I find on the actual exam?
The practice exam questions are original questions created based on the study guide topics, so you will not find exactly the same questions on the actual exam. You will find that they are written in the same style and cover the topics as specified in the study guide.
Is it possible to review questions by topic?
Yes, as well as the practice exams, you can choose to review questions only on a particular study guide topic, so you can focus on any areas you feel you need more practice on.
We are happy to help.
Please fill out the form below and we'll get back to you as soon as possible.
We answer support mails throughout the day from Monday to Friday. You will get a response within one day during weekdays, usually it will be faster. We also respond to support mails on the weekend but the response will be slower so please be patient.