The Salesforce Community Cloud certification is a credential developed for Salesforce professionals who have experience in implementing Community Cloud solutions on the Salesforce platform and are looking to verify their expertise. Working experience of the product is important for this certification in particular as it’s designed specifically for professionals with knowledge of implementation.
- The exam is made up of 60 multiple choice questions (plus 5 unscored questions)
- 90 minutes to complete.
- The passing score is 57%.
- The Salesforce Administrator credential is a prerequisite.
- Cost is USD$200 and the retake fee is USD$100 if you are unsuccessful
This guide will explain everything you need to think about if you’re interested in becoming Community Cloud certified and the core topics of the exam.
In Community Cloud, there are 5 topics covered. Implementation is the area with the highest weighting at 32%. As it is weighted at almost a third of the entire exam, this is an area that you must focus on to do well in the exam.
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Salesforce Community Cloud Certification Contents
The following are the core topic areas of the Salesforce Community Cloud certification and what you’re expected to know:
The implementation topic starts with knowing which license type is appropriate for community member persona. A community license will allow partners and or customers to interact with Salesforce functionality and provide login access to the community. Communities are divided into Customer Communities, Partner Communities, and Employee Communities with different license types available for each.
The infrastructure of a community includes the main components of a community including Community Workspaces and Community Builder, preconfigured templates which define the elements and components available and other Salesforce features, such as login pages, the use of reports and dashboards, Lightning components, Chatter, and Salesforce Knowledge.
It is important to know the capabilities of the different deployment types. There are different tools available for deploying a Salesforce community, and you should be familiar with the high-level process for deployment that can be utilized for migrating a community from one org to another, and the metadata types associated with community deployment. Using change sets is considered the best option for deploying a community between related orgs due to its ease of use; however, there are several considerations for using them and other tools can be used such as the Force.com IDE and Force.com migration tool. It is also important to know what needs to be migrated manually.
Communities can be accessed from a mobile device, so you need to be able to determine the mobility requirements for a community. A mobile browser or the Salesforce mobile app may be used to access a community on a mobile device. The app has certain limitations related to communities which are important to know.
Depending on the use case, you will need to be able to evaluate integration strategies for a community. There are various way to integrate Salesforce, such as Salesforce Connect that can be used for the integration of external data with Salesforce which can also be exposed to Communities. A community can also be integrated with third-party applications, such as DocuSign, by downloading it from the AppExchange. Google Analytics can also be integrated with a community to track information, such as user types and search activity.
There are a number of steps required for a successful Community rollout. The rollout framework can be thought of as including four phases—establish, manage, engage, and measure. The implementation strategy includes investing in the resources required to plan and manage the community, establishing community requirements, building the community, planning an engagement strategy, measuring adoption and use, and ongoing management.
Communities are subject to limits due to Salesforce’s multi-tenant environment and license restrictions. The limits that apply to a Customer, Partner or Employee Community include number of users, page views, bandwidth, usage, roles, number of custom objects available and moderation rules.
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Managing a community involves determining how to add various members to a community depending on user access requirements, setting up moderation, recommendations, reputation levels and setting up community dashboards and insights.
To prepare successfully for the certification exam, we recommend to work through our Community Cloud Study Guide and Community Cloud Practice Exams.
Community Cloud Study Guide
Every topic objective explained thoroughly. The most efficient way to study the key concepts in the exam.
Community Cloud Practice Exams
Test yourself with complete practice exams or focus on a particular topic with the topic exams. Find out if you are ready for the exam.