Frequently Asked Questions

Practice Exams
  • Do I interact with a real person at all?

    • We have an active forum, in which you’ll be able to interact with others studying the same certification as you. We are also on hand to answer your questions in the forum.

  • How many of the practice questions will I find on the actual exam?

    • The practice exam questions are original questions created based on the study guide topics, so you will not find exactly the same questions on the actual exam. You will find that they are written in the same style and cover the topics as specified in the study guide.

  • Why should I pay for this, when there are many free sites out there?

    • We know there are many sites out there with free practice questions and quizzes.

      The problems with these sites are :

      – The answers are often incorrect, which will cause you to become confused
      – There are no detailed explanations to explain the answer, so you are left wondering
      – They don’t cover all of the exam objectives
      – They are not updated for the latest release.
      – They don’t allow you to study one particular objective.

      We have spent a huge amount of time to create practice questions that are realistic and up to date. We make sure that each question has a detailed explanation to help your learning. Using the weightings from the study guide, we have made sure there is a balance of questions from each objective, so you can make sure you have covered all areas. You get to practice answering 60 questions in the same time that you will have when you take the actual exam. Also, if you need to review questions on a particular topic, you can choose to just take questions on that topic.

  • Is there a money back guarantee?

    • We can’t guarantee that you’ll pass the exam, it’s up to you to use the practice questions to help you prepare. Check the testimonials though, there are many happy Salesforce certified people who have found the tests helped them.

      We do promise that we have done our best to make sure the questions are accurate and up to date. In the unlikely event that you find an answer that you believe is incorrect, please let us know the details so we can correct it and we will be happy to refund your money!

  • Is it possible to review questions by topic?
    • Yes, as well as the practice exams, you can choose to review questions only on a particular study guide topic, so you can focus on any areas you feel you need more practice on.
  • What release are the questions based on?
    • The questions are updated shortly after each release. You will get any release updates for free during the 1 year of access after purchase.
  • Is there a time limit for access to the practice exams?
    • You have access to the exams for 12 months from the date of purchase. During that time, you may access the exams as many times as you like to practice. You will get all release updates to the exams during your access.
Study Guide
  • How is the Study Guide delivered?

    • This is an online study guide that includes text, diagrams, charts, and interactive topic reviews to make sure you’ve cemented your understanding and are confident going into your certification exam. Once you purchase the guide, you’ll have immediate access to it from this website: simply click on “My Courses” in the menu on the left, and you’ll be able to see the study guide in the list that appears on the page.

  • Is the Study Guide updated for the latest release?

    • After each Salesforce release, we check the official study guide and make sure that we still cover the latest topic objectives. We regularly review our material to make sure it is still current and accurate.

  • Is the Study Guide all I need in order to pass the certification exam?

    • While this study guide will cement your learning, help you understand the key objectives, and make sure you’re fully prepared for the exam, you’ll still need knowledge and experience of Salesforce. We recommend using the study guide alongside our practice exams as well as other official Salesforce materials.

  • Do I need a Paypal account to purchase?

    • We use Paypal for payment processing, however you do not need a Paypal account. You can use a credit or debit card to purchase without a Paypal account.

  • Do I interact with a real person at all?

    • We have an active forum, in which you’ll be able to interact with others studying the same certification as you. We are also on hand to answer your questions in the forum.

  • Is there a time limit to access the Study Guides?

    • We regularly review and update the study guides according to changes in the official study guide and changes to Salesforce functionality, so after purchase, access is for 12 months.

General