New course coming soon:
Agentforce Essentials
A self-paced Agentforce course for real-world AI implementation
Unlock the potential of AI with the Agentforce Essentials course from Focus on Force. This comprehensive Agentforce course explores Salesforce’s new AI-powered platform, teaching you how to build, customize, and deploy intelligent agents that streamline business operations. From foundational concepts to advanced integrations, gain the practical skills needed to drive innovation and optimize workflows. By the end, you'll be ready to leverage Agentforce to transform your business and stay ahead in your career.
Learn practical skills to master Agentforce
Mastering Agentforce requires more than just theory – it’s about developing the skills to apply AI-driven solutions in real business environments.
You'll learn how to create intelligent agents, integrate them with Salesforce, and apply best practices for seamless performance. By the end of this Agentforce course, you'll be ready to implement AI agents that solve real business challenges and drive efficiency.
Master Agentforce fundamentals
Gain a deep understanding of the core concepts and components of Agentforce and its capabilities.
Build and customize AI agents
Learn how to create and tailor AI agents to meet specific business needs and challenges.
Integrate with the Salesforce ecosystem
Effectively connect Agentforce with Salesforce and external platforms for seamless operations.
Deploy and maintain AI agents
Apply best practices to deploy, monitor, and maintain the performance of AI agents.
Analyze real-world case studies
Examine case studies to understand how businesses have successfully implemented Agentforce solutions.
Innovative learning methods with real-world applications
This course combines interactive and practical learning methods to help you master Agentforce with confidence.
For the best experience and full access to all interactive features, we recommend using a desktop or laptop.
Self-paced learning
Enjoy the flexibility to complete the Agentforce course at your convenience.
Video lessons
Watch engaging, structured tutorials covering each topic in detail.
Case studies
Explore real-world demonstrations and practical use cases of Agentforce.
Quizzes
Access interactive, knowledge-reinforcing quizzes after each module.
Certificate upon Completion
Validate your skills in AI and Agentforce by earning a certification.
Who should take this Agentforce Essentials course from
Focus on Force?
Whether you're new to AI-driven automation or looking to deepen your expertise, this course will equip you with the skills to harness Agentforce effectively. If you have a basic understanding of Salesforce and a passion for AI, automation, or business transformation, you’re in the right place.
This Agentforce course is perfect for:
- Salesforce administrators and developers looking to build and customize AI agents.
- Other Salesforce professionals who want to stay ahead by mastering Agentforce.
- Salesforce end-users eager to automate processes and enhance efficiency.
- Data scientists and AI enthusiasts exploring AI-powered automation in business.
- Business managers and leaders seeking AI solutions to optimize workflows.
- Entry-level to intermediate learners with basic Salesforce or AI knowledge who want to advance their skills.
Class Outline
Lesson 1
- a. Understand what Agentforce is and why it is important for businesses.
b. Identify the core benefits and features of Agentforce.
c. Explore the real-world applications of Agentforce across industries.
Lesson 2
- a. Explain the purpose and functionality of the core components:
b. Understand how these components work together to power AI agents.
c. Describe how security and data privacy are managed through the Einstein Trust Layer.
Lesson 3
- a. Identify the various types of Agentforce agents:
b. Match each agent type to its specific business use case.
c. Recognize opportunities to create custom AI agents to solve unique business challenges.
Lesson 4
- a. Learn how to navigate and use the Agent Builder interface.
b. Define agent instructions, actions, and workflows.
c. Test and deploy an AI agent within a simulated or real environment.
d. Understand how to iterate and refine an agent after deployment.
Lesson 5
- a. Discover how to enhance AI agents using Prompt Builder and Model Builder.
b. Understand how to implement Retrieval Augmented Generation (RAG) for more efficient information retrieval.
c. Learn how to extend agent functionality using custom APIs and additional integrations.
Lesson 6
a. Explore how Agentforce integrates seamlessly with Data Cloud.
b. Learn how to create cross-platform workflows using MuleSoft.
c. Understand how Tableau can be leveraged to enrich Agentforce agents with data visualizations and semantically-grounded insights.
Lesson 7
- a. Learn strategies for deploying AI agents in scalable and efficient ways.
b. Understand how to monitor and maintain agent performance after deployment.
c. Apply troubleshooting techniques to optimize agent workflows.
d. Explore ways to ensure smooth adoption of AI agents across teams.
Lesson 8
- a. Analyze real-world success stories of businesses using Agentforce effectively.
b. Identify the challenges and solutions in implementing Agentforce in different industries.
c. Extract best practices and key takeaways from the case studies to apply in your own projects.
Lesson 9
- a. Understand how Agentforce fits into the broader trends in AI and business transformation.
b. Explore emerging technologies and their potential impact on Agentforce.
c. Learn how to prepare for future advancements in AI-driven business solutions.
Lesson 10
- a. Discover additional resources such as Trailhead modules, community forums, and workshops to continue learning.
b. Understand how to stay updated with the latest developments in Agentforce.
c. Create a personalized learning plan for ongoing skill development in AI and Salesforce.
Meet your Agentforce Essentials course instructor
Akshay Pasi is a 21X Salesforce certified professional with experience in AI-based solutions and Agentforce implementation.
Akshay is a seasoned Salesforce professional with over 10 years of experience. His expertise extends to various Salesforce products establishing him as a trusted authority. Holding a Master's degree in Instructional Systems and Learning Technologies, he passionately merges technology with education, AI, machine learning, data analysis, game design, and algorithmic trading.
