Learn the five most important questions to ask to truly understand a business, as well as how to conduct customer-centric discovery through knowing, being, connecting with, and creating with your customer. Master challenge framing and scoping techniques, along with shadowing and interviewing skills, and discover the benefits and creation process of journey maps for a holistic understanding of the customer experience

Delve into what a business analyst is and their vital role in organizations, along with the essential skills and key activities that a BA needs to master. You'll gain an understanding of common misconceptions and best practices surrounding the BA profession, and learn to differentiate between BA and admin roles. Additionally, this session will cover the implementation lifecycle and its phases, associated business activities, and the required skillsets of a BA

Learn how to analyze and optimize your Salesforce org using the Salesforce Optimizer tool, as well as how to use the Security Health Check to improve org security. You'll also learn how to run an org impact analysis and gain an understanding of entity relationship diagrams (ERD) and their applications. Additionally, the course covers Salesforce 360 and the different clouds and solutions offered, Lightning Usage app metrics, and User Interface org information to help you gain a comprehensive understanding of your Salesforce environment

Discover project history analysis, stakeholder elicitation, and engagement methods, as well as communication tips for verbal, nonverbal, written, and visual communication. You'll also learn how to create an inspiring environment, develop a content strategy, delve into V2MOM and whiteboarding. Additionally, the session covers stakeholder analysis using the stakeholder wheel, how to build trust and influence others, relationship design, and how to overcome challenges when working with stakeholders and effectively engage them.

Gain an overview of elicitation techniques, including but not limited to interviewing, focus groups, and questionnaire/survey methods. Additionally, you'll learn about solution roadmap, process improvement, prototyping, root cause analysis, and organizational modeling, as well as storytelling and storyboarding techniques.

Dive into a broad range of topics including an overview of Salesforce core platform and clouds s and how to handle technical debt. Learn adoption best practices, sales enablement, and documentation types with best practices. Discover how to effectively manage project requirements to obtain sign-off, classify project requirements, and engage stakeholders in scope planning. Additionally, understand how to identify and manage scope creep and navigate the triple constraints of time, cost, and scope.

Explore scoping and process mapping, including an introduction to UPN and its 5 principles. We will dive into the steps involved in business process mapping and the use of various process diagrams and models.

Understand the key steps to documenting processes, including an overview of business process mapping steps and best practices. Explore the tools and software available for business mapping, as well as other process diagrams and models. Additionally, learn about diagramming best practices and the importance of governance, including roles and responsibilities and lean governance framework

Understand the importance of engaging both business and technical stakeholders for alignment, and learn the difference between requirements and user stories to effectively capture and prioritize project needs.

Discover Agile methodologies such as Scrum and Kanban, and learn how to manage changing requirements, prioritize user stories based on risk, and capture, triage, and prioritize them effectively. Explore the role of requirements documents and version control systems (e.g., Git and GitHub) in software development projects, and master collaboration and workflow techniques to maximize productivity and efficiency.

Explore user stories and their components, including how to write effective user stories and evaluate their quality. Assess acceptance criteria and its creation, and identify what distinguishes good from bad criteria. Define the concept of "done" and learn how it is created. Understand the significance of version control systems in the context of user stories, including their usage and sample use cases. Compare Git and Github, including their collaboration and workflow features

Delve into the concept of User Acceptance Testing (UAT), including its definition and when it should be conducted. Gain a deeper understanding of the UAT steps, with a focus on planning and best practices to ensure successful testing. In addition, learn about the role of Business Analysts in UAT, including identifying testers and detailed UAT steps. Gain insights into how UAT fits into the Agile software development process and best practices to ensure successful testing. Finally, explore the considerations that need to be taken into account when making release decisions, such as large data volume and release updates. Practice developing scenario-based requirements and solutions to make informed decisions.