Salesforce Sales Cloud Consultant
The Salesforce Sales Cloud Consultant Certification is a credential developed for Salesforce professionals who have experience in Sales Cloud solutions on the Salesforce platform and are looking to verify their expertise. Working experience of the product is important for this certification in particular as it’s designed specifically for professionals who can architect a solution for a particular customer scenario.
The exam is made up of 60 multiple choice questions and 5 non-scored questions
105 minutes to complete
The passing score is 62%
The Salesforce Administrator credential is a prerequisite
Cost is USD $200 and the retake fee is is USD $100 if you are unsuccessful
In the Sales Cloud Consultant exam, there are 9 topics covered. Solution Design is the area with the highest weighting at 21%. As it is weighted highest, this is an area that you must focus on to do well in the exam.
Sales Cloud Solution Design
Account and Contact Management
Sales Cloud Analytics
Marketing and Leads
Integration and Data Management
Salesforce Sales Cloud Consultant Topic Weighting Chart
The following are the core topic areas of the Salesforce Sales Cloud certification and what you’re expected to know:
This is one of the smallest sections, but you still need to spend time on it, as it covers material that you may not have come across. You need to know the sales and marketing business challenges that Sales Cloud can help with and how the performance of the business would be measured with KPIs and metrics. This section also covers common sales processes currently used by sales organizations and what would need to be considered if they are implemented in Sales Cloud.
This section covers how a Sales Cloud consultant would prepare for an implementation. It covers the steps involved (i.e., plan, gather requirements, design, build, test, and document) and how they all fit together to make a project successful. It is also important to know how a successful project could be measured.
This section covers the features available in campaign management and how it relates to lead and opportunity management. You should understand the options to ensure high lead data quality and how leads can be scored and qualified.
One of the features included in the Sales Cloud certification exam is the account hierarchy. It allows organization of related companies, divisions, and locations by using a ‘parent account’ field to link them together. Once linked, the complete hierarchy structure can be viewed, and the links provided can be used to navigate to the accounts directly. Learn more about how the Salesforce Account Hierarchy feature works.
This section requires you to know how opportunities can support different sales process scenarios and know the relationships between Sales Stages, Forecast and Pipeline. You should be able to describe the relationships between opportunities to assets, product line items and schedules, price books, quotes, contracts, campaigns. Finally, you need to be able to determine the appropriate forecasting solution.
Sales productivity covers a wide range of features within Salesforce. Everything from email integration, mobile solutions, Chatter collaboration, content and Chatter files, to Work.com.
Here, you need to understand the use cases for communities and sites in the sales process, such as using a partner community to share and work together on leads and opportunities. You also need to understand the impact of enabling a partner portal. You should understand that communities cannot be disabled once enabled, the chosen domain name cannot be changed afterwards, and a ‘global header’ will be added to your organization (for users that have the ‘view global header’ permission) so that users can navigate between the internal org and communities they are a part of.
The focus of this section is how reports and dashboards can be used to produce the metrics and KPIs related to the performance of marketing and sales.
This is a small section, but it covers a lot of material. You need to understand common situations of when Sales Cloud would be integrated with another system (e.g., master data management, ERP systems for order fulfillment), as well what to be aware of when migrating data related to Sales Cloud (e.g., accounts, contacts, leads, campaigns, opportunities etc). Lastly, there are a number of considerations that may impact performance when data and transactions volumes become large.
Every topic objective explained thoroughly.
The most efficient way to study the key concepts in the exam.
Test yourself with complete practice exams or focus on a particular topic with the topic exams. Find out if you are ready for the exam.
Copyright 2019 - www.FocusOnForce.com
Copyright 2019 - www.FocusOnForce.com