Modern Salesforce Administration 

Modern Salesforce Administration is an instructor-led training course that teaches how to manage, secure, automate, and scale a Salesforce organisation using current best practices. The course focuses on real-world administration, including security models, data governance, Flow automation, reporting, and Agentforce foundations, rather than isolated features or theory.

Our Modern Salesforce Administration course and Salesforce’s official ADX201: Administrative Essentials for New Admins in Lightning Experience both aim to build foundational admin skills, but they differ in scope, teaching approach, and real-world application:

Scenario-based vs standard curriculum: Salesforce’s ADX201 covers core admin fundamentals in a 5-day framework with a traditional lesson structure. Our course uses a continuous, real business scenario to teach skills in context, which helps learners understand why decisions matter, not just what settings do.

Modern automation emphasis: ADX201 includes automation topics like validation rules and basic Flow overview. Our course is explicitly designed around Flow-first automation, governance strategies, and Agentforce foundations, reflecting how Salesforce is managed in production today.

Certification alignment and exam readiness: While ADX201 can help prepare for the Salesforce Certified Administrator exam, our course is mapped directly to current exam objectives, including areas that are often under-emphasised in basic admin classes.

Live instructor experience: Both can be delivered live, but our course maximises hands-on labs and guided exercises tied to realistic business problems rather than slide-based modules alone.

In short, ADX201 is a great baseline, especially if delivered by Salesforce partners, but Modern Salesforce Administration is designed for deeper practical skills, real-world admin confidence, and stronger exam readiness

This course is designed for new Salesforce Administrators, career changers entering the Salesforce ecosystem, power users, business analysts, and learners preparing for the Salesforce Certified Administrator exam. No prior Salesforce setup experience is required, making it suitable for beginners who want job-ready admin skills.

Yes. This course is suitable for beginners and learners at a foundational level. It starts with Salesforce architecture and core concepts before progressing into security, data management, automation, and reporting. Familiarity with basic business processes such as sales and customer service is helpful but not required.

Yes. The curriculum is explicitly aligned to the Salesforce Certified Administrator exam guide. The course covers exam-critical topics such as record sharing, permission models, data management, and Flow automation, with hands-on practice designed to reinforce both practical skills and certification readiness.

Unlike self-paced courses, this training is delivered live by experienced instructors and uses a continuous real-world business scenario. Learners work through a simulated corporate acquisition, which helps explain why administrative decisions matter and how Salesforce should be configured in production environments.

The course focuses on modern, no-code automation tools including validation rules, assignment rules, approval processes, and Flow Builder. Learners progress from basic automation to more advanced Flow design and deployment, reflecting how automation is built and maintained in real Salesforce organisations.

Yes. The course includes an introduction to Agentforce, covering core concepts, setup, permissions, and how Agentforce integrates with Salesforce service processes. This ensures learners understand how AI-driven service tools fit into modern Salesforce administration.

Yes. In addition to public virtual cohorts, this course can be delivered as private group training or onsite for organisations. Group delivery is ideal for companies onboarding new administrators or standardising Salesforce governance and automation practices across teams.