Agentforce Essentials

Learn how to build and deploy intelligent AI agents on Salesforce’s Agentforce platform with Akshay Pasi, a 21X-certified Salesforce expert. This self-paced course is designed for Admins, Developers, Consultants, and business professionals looking to apply AI in real business scenarios.

In this course, you'll explore:

• Agentforce fundamentals – Understand what Agentforce is, how it works, and where it fits in the Salesforce ecosystem

• Hands-on agent creation – Use Agent Builder to build, deploy and test agents tailored to business needs

• Real-world business use cases – Implement AI to improve workflows across sales, service, HR, and more

• Integrations – Extend agent capabilities through Data Cloud, MuleSoft, and Tableau

• AI best practices – Apply trusted design principles to ensure your agents are scalable, secure, and effective

Each module includes guided video lessons, interactive quizzes, and practical exercises based on real-world scenarios. By the end of this course, you’ll be equipped to build and manage agents that support meaningful business outcomes across your organization. 

Note:  Use the navigation links to the left to begin your Agentforce learning journey. The lesson pages have two scrollable areas: one within the embedded module and another for the entire page. If you need to scroll within the module, simply click on it. You can also collapse the sidebar for a better view. We are actively working on optimizing your entire learning experience.