How did an innovative cloud platform become one of the world’s best CRM solutions?
Salesforce has been bringing companies and customers together for over two decades. It began as a Software as a Service (SaaS) company. Salesforce is now the fifth-largest software company in the world. They leverage cloud technology and build a variety of applications for businesses to help better give them key insights into their services through analytics and apps.
Salesforce has undoubtedly done so much for the advancement of cloud software and IT. But before this industry heavyweight became the behemoth that it is today, like most startups, they were just trying to make their mark in a highly competitive market.
Humble Beginnings in Telegraph Hill
In March 1999, Marc Benioff, with partners Parker Harris, Dave Moellenhoff, and Frank Dominguez, started Salesforce in a one-bedroom apartment in Telegraph Hill, San Francisco. They envisioned a business solution that would enable companies to improve their relationships and interactions with customers.
Salesforce founded the innovative idea of substituting conventional desktop CRM software with CRM in the cloud, making it available anytime from anywhere. But how does a small team compete with industry giants? In the year 2000, Salesforce was armed with an excellent product, a great team, a different perspective. They launched their product, albeit with a bit of controversy, but it paved their way in starting the Salesforce ecosystem.
Every year has been eventful for the Salesforce team. They launched parts of the Salesforce ecosystem, like the now iconic Dreamforce and Salesforce Ohana to industry-changing business software like AppExchange, Apex, and Visualforce. In 2012, Salesforce turned to a new market, and one of their key pillars came to be, the Marketing Cloud.
But staying true to their mission to improve the education of everyone in their ecosystem, Salesforce launched Trailhead, “a new way to learn Salesforce.” To this day, this is one of the most valuable resources in learning about the Salesforce platform. Through the years, Salesforce gathered accolades and awards, like being named Forbes World’s #1 Most Innovative Company in 2017. They also acquired, merged, and partnered with other companies to keep bringing the industry to new heights and continuously providing customers with better products and services.
From a small apartment in Telegraph Hill, San Francisco, Salesforce is now headquartered at the 1,070-foot Salesforce Tower.
They envisioned a business solution that would enable companies to improve their relationships and interactions with customers.
An Ecosystem for Anyone and Everyone
More than two decades since its inception, Salesforce has now reached great success. They have an ecosystem of satisfied users and talented Admins, Developers, and Consultants, all inspired by the Trailblazer movement. The company aims to improve CRM and disrupt the software development industry, while continuously making an impact in the business world through equality and diversity.
Salesforce “Ohana” is built on four core values that inspire the people in the company to work together every day toward improving the world: Trust, Customer Success, Innovation, and Equality. Their proven track record in ensuring the company’s never-ending growth in sales, reputation, and the number is a testament to how successful they have been in maintaining these values.
The software became the champion for customer success and supported businesses in tracking their customer activity, market to customers, among many other services.
The list of companies aiming to merge and work with Salesforce is also continuously growing. A couple of the most notable ones, for example, are Google and Salesforce’s partnership in 2017, and in 2018, Salesforce and Apple teamed up to help improve apps for businesses.
It’s easy to see that the company has yet to reach its peak and will only continue to grow. So what do they have in store for the future?
Salesforce “Ohana” is built on four core values that inspire the people in the company to work together every day toward improving the world: Trust, Customer Success, Innovation, and Equality.
Going Bigger and Getting Better for the Future
Salesforce aims to create a workplace that reflects society. It’s their core to integrate equality into every step of their employee experience. To do this, they’re working on adapting the following strategies to take the company and its users to the next level: Leading with Data, Investing in Development, Empowering Equality Groups, and Adopting Inclusive Practices.
Marc Benioff said in 2018 that it’s still early in the history of Salesforce. They have much more to offer, more to achieve, and more to help. Their vision is to have 50% of their U.S. workforce made up of Underrepresented Groups by 2023, 4.2 million jobs in 2024, and to be a $60 billion company by 2034. And with their current progress, that goal is well within their reach.
Salesforce welcomes everyone to join their 'Ohana', an inclusive community of over 10 million innovators, disruptors, and community shapers called Trailblazers. Ohana is a Hawaiian term that means an extended "family". And that is what Salesforce Ohana is all about, a support system that is like a family. This inclusive community provides support to its members. It consists of Salesforce employees, customers, partners and developers. In this support system, not only they learn and work together but also gather together for events such as Dreamforce and World Tour to amplify their learning. Dreamforce is an event that unites the entire Salesforce community for a fun reunion. It brings together thought leaders, industry pioneers, and thousands of people within the Salesforce community for days of training, influence, and fun. While the Salesforce World Tour is a global information tour, where you can learn best practices on how you can maximize Salesforce platform and cloud services usage, it is also an excellent opportunity to network and make new connections.
Do you want to be part of this amazing community? You can be part of the Salesforce ‘Ohana’ and have all the support you need in your Salesforce journey. Start your journey and develop your Salesforce career now!
Ohana is a Hawaiian term that means an extended "family". And that is what Salesforce Ohana is all about, a support system that is like a family.
Develop Your Career with Salesforce Training and Certification Preparation
Having Salesforce Certification – or many – holds many benefits. It helps boost credibility, opens new job opportunities, and takes professionals to a whole new level in their careers. Being well-acquainted with the Salesforce platform and learning the courses is a guaranteed way to level up in the workforce. But as the saying goes, anything that’s worth it is not easy. To pass the high standards of Salesforce Certifications, it’s critical to study and prepare for the difficult exams laid ahead. Great news: You don’t have to do it alone!
Focus on Force is the ideal preparation for your Salesforce Certification. We provide realistic, up-to-date practice exams, and study guides to help you have a deeper understanding of the Salesforce platform to succeed at work.
We ensure that you have all the information and resources you’ll need to get your Salesforce Certification. From detailed and precise practice exams to updated and easy-to-understand study guides, it’s easy to see why thousands of happy customers have chosen Focus on Force.
Our mission is to help Salesforce professionals learn more about Salesforce, develop their careers, and prepare for certifications through our practical study guides and practice tests. Take your journey with Salesforce to the next level with Focus on Force!
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