This study guide covers all of the topics in the Admin exam. It includes summaries of all topics, screenshots and review questions. The percentage weighting from the official study guide is added after each topic name.
Platform Administrator - Certification Goal
Resources
Lessons
Configuration and Setup III
- Given a scenario, demonstrate the proper setup and maintenance of users (user name is unique, locales, working hours, how to distribute licenses, types of licenses, not deleting a user, implications of making inactive, override, assigning feature licenses, management of users with various login methods).
- Explain the various organization Security Controls (for example: Identity verification, Setup Audit Trail, Login Hours, Session Settings, agent access).
- Given a user request scenario, apply the appropriate security controls based on the features and capabilities of the Salesforce sharing model (for example: Teams, Sharing hierarchy, public groups, org-wide defaults, sharing: roles, subordinates, role hierarchy, report and dashboard folders).
- Given a scenario, determine the appropriate use of a custom profile or permission set (using the various profile settings, permission set group, and muting).
- Knowledge Check
Object Manager and Lightning App Builder
- Describe the standard object architecture and relationship model (for example: standard object, parent/child, master detail/lookup/junction relationships, record types, Schema Builder).
- Explain how to create, delete, and customize fields and page layouts on standard and custom objects, and know the implications of deleting fields (roll-up summaries, cross object formulas, picklist dependencies, relationship fields).
- Given a scenario, determine how to create and assign page layouts, visibility on Lightning page layouts, record types, and business processes for custom and standard objects (quick actions and global actions).
- Test Your Skills!
- Knowledge Check
Sales and Marketing Applications
- Given a scenario, identify the capabilities and implications of the sales process (for example: leads, opportunities, path).
- Given a scenario, apply the appropriate sales productivity features using opportunity tools (for example: dashboards, lead scoring, Einstein for Sales, opportunity scoring, grading, and home page assistant, forecasting, territory management).
- Describe the capabilities of lead automation tools and campaign management (for example: leads, lead convert, lead assignment rules, campaign, and campaign members).
- Describe the capabilities of campaign management
Productivity and Collaboration
- Describe the capabilities of activity management (tasks, events).
- Describe the features of Chatter (groups, accessibility to groups, internal/external users).
- Describe the capabilities of the Salesforce mobile app (Lightning page, modifying the app, browser, app menu, visibility, branding mobile app, build launchpad).
- Identify use cases for AppExchange applications (awareness of managed or unmanaged packages, who is allowed to publish, prompts on AgentExchange, flows).
- Knowledge Check
Data and Analytics Management
- Data and Analytics Management Overview Video
- Describe the considerations when importing, updating, transferring, mass deleting, exporting, and backing up data (Archival, Apex data loader, Import Wizard).
- Describe the capabilities and implications of data validation tools (duplicate and matching rules, validation rules).
- Describe the options available when creating or customizing a report or report type (join objects together, with or without records, renaming the fields, formulas, bucket, join reports, chart settings, hide details, grouping totals, troubleshooting fields at a high level).
- Describe the impact of the sharing model on reports (visibility, understand folder structure, sharing fields).
- Describe the options available when creating and modifying dashboards (for example: dashboard widgets, data sources, chart types/settings, subscribing, dynamic dashboard, org licensing limits, view dashboard as, schedule refresh, filters).
- Knowledge Check
Automation
- Given a scenario, identify the appropriate automation solution based on the capabilities of the tool.
- Describe capabilities, use cases, and configuration for Flow (screen flows, record-triggered flows, autolaunched flows, order of execution).
- Describe capabilities, use cases, and configuration for the approval process (criteria for approvers, rejections, approvals).
- Test Your Skills!
- Knowledge Check
Agentforce AI
- Describe the capabilities and use cases of Agentforce (scenarios about use cases, when it’s appropriate to use AI, security, troubleshooting agent permissions).
- Explain how to maintain, update, or install prompts and instructions in Agent Builder (light testing, conversation preview).
- Knowledge Check
My exam release says summer 19, is the course updated for the summer 19 release?
Yes, the materials are updated in line with the Summer ’19 release.
Is it better to start learning the higher weighted topics (security & access 13% etc.) and then move on to the smaller ones or just go down the list they way it’s laid out ?
Hi Jay! We recommend going through the higher weighted topics, especially when you have limited time.
I passed on my first try! I will definitely be using your materials again for future certification exams. Thanks for the comprehensive guides and exams.
Congrats, Michael! We are glad to be a part of your Salesforce journey.
only study material is displayed but practice question or topic question are not displayed .plz guide
Hi, as you have purchased wrong course, it’s swapped for you to have access to exams.
Hi, Do you anticipate to have similar material fro Marketing Cloud and EA? Thanks
Hi Nicolas, thanks for your interest in our materials. Unfortunately, for now, we don’t have any materials for Marketing Cloud or EA, but we will consider them as potentials for our future courses.
I passed yesterday my Admin exam with very high scores and without a doubt i can confirm that with the mix of Trailhead and Focusonforce.com study guide and exam package you cannot fail the Admin exam if you understand all the questions, answers clearly and practice enough to have the practical routine as well not just theoretical. The real exam questions are very similar to these one, not exactly the same but if you understand these topics concept I don’t think there will be a problem. I really appreciate the efforts in the background for creating these materials.
Thanks,
Bali
Hi Bali, Congrats on passing the exam and thanks for the nice words about our study materials. We’re always happy to hear that they helped.
FOCUSonFORCE is the way to go. I took 2 months to go over every chapter. I took each mock exam about 3 to 4 times. I PASSED my test on the first try with no hassle. I literally got stuck on 4 questions and that was it. If you want to PASS use the FORCE.
I’m worried that a lot of this material will be in Classic while I’ve done 41 badges and 36k in points in Lightning modules on Trailhead already. Should I still review this to have an idea of how everything works, or is it possible with the different UI that I end up confusing myself?
Most of the topics are UI independent so I would not be overly concerned about that. We are constantly updating and adding Lightning screenshots and information.
How would you recommend we use the FoF ADM201 study guide with Trailhead?
You could go through each section topic in the study guide, do the Trailhead for that section, and take the topic exam for that section. When you’ve finished all sections, then you can take the FoF Practice Exam. If you notice that you still have a lot to improve on a certain section, review the study guide for that section and take the particular topic exam.
I passed the Admin Exams some 4 weeks ago, thanks for the questions. They were very helpful!