This study guide covers all of the topics in the Admin exam. It includes summaries of all topics, screenshots and review questions. The percentage weighting from the official study guide is added after each topic name.
Platform Administrator - Certification Goal
Resources
Lessons
Configuration and Setup III
- Given a scenario, demonstrate the proper setup and maintenance of users (user name is unique, locales, working hours, how to distribute licenses, types of licenses, not deleting a user, implications of making inactive, override, assigning feature licenses, management of users with various login methods).
- Explain the various organization Security Controls (for example: Identity verification, Setup Audit Trail, Login Hours, Session Settings, agent access).
- Given a user request scenario, apply the appropriate security controls based on the features and capabilities of the Salesforce sharing model (for example: Teams, Sharing hierarchy, public groups, org-wide defaults, sharing: roles, subordinates, role hierarchy, report and dashboard folders).
- Given a scenario, determine the appropriate use of a custom profile or permission set (using the various profile settings, permission set group, and muting).
- Knowledge Check
Object Manager and Lightning App Builder
- Describe the standard object architecture and relationship model (for example: standard object, parent/child, master detail/lookup/junction relationships, record types, Schema Builder).
- Explain how to create, delete, and customize fields and page layouts on standard and custom objects, and know the implications of deleting fields (roll-up summaries, cross object formulas, picklist dependencies, relationship fields).
- Given a scenario, determine how to create and assign page layouts, visibility on Lightning page layouts, record types, and business processes for custom and standard objects (quick actions and global actions).
- Test Your Skills!
- Knowledge Check
Sales and Marketing Applications
- Given a scenario, identify the capabilities and implications of the sales process (for example: leads, opportunities, path).
- Given a scenario, apply the appropriate sales productivity features using opportunity tools (for example: dashboards, lead scoring, Einstein for Sales, opportunity scoring, grading, and home page assistant, forecasting, territory management).
- Describe the capabilities of lead automation tools and campaign management (for example: leads, lead convert, lead assignment rules, campaign, and campaign members).
- Describe the capabilities of campaign management
Productivity and Collaboration
- Describe the capabilities of activity management (tasks, events).
- Describe the features of Chatter (groups, accessibility to groups, internal/external users).
- Describe the capabilities of the Salesforce mobile app (Lightning page, modifying the app, browser, app menu, visibility, branding mobile app, build launchpad).
- Identify use cases for AppExchange applications (awareness of managed or unmanaged packages, who is allowed to publish, prompts on AgentExchange, flows).
- Knowledge Check
Data and Analytics Management
- Data and Analytics Management Overview Video
- Describe the considerations when importing, updating, transferring, mass deleting, exporting, and backing up data (Archival, Apex data loader, Import Wizard).
- Describe the capabilities and implications of data validation tools (duplicate and matching rules, validation rules).
- Describe the options available when creating or customizing a report or report type (join objects together, with or without records, renaming the fields, formulas, bucket, join reports, chart settings, hide details, grouping totals, troubleshooting fields at a high level).
- Describe the impact of the sharing model on reports (visibility, understand folder structure, sharing fields).
- Describe the options available when creating and modifying dashboards (for example: dashboard widgets, data sources, chart types/settings, subscribing, dynamic dashboard, org licensing limits, view dashboard as, schedule refresh, filters).
- Knowledge Check
Automation
- Given a scenario, identify the appropriate automation solution based on the capabilities of the tool.
- Describe capabilities, use cases, and configuration for Flow (screen flows, record-triggered flows, autolaunched flows, order of execution).
- Describe capabilities, use cases, and configuration for the approval process (criteria for approvers, rejections, approvals).
- Test Your Skills!
- Knowledge Check
Agentforce AI
- Describe the capabilities and use cases of Agentforce (scenarios about use cases, when it’s appropriate to use AI, security, troubleshooting agent permissions).
- Explain how to maintain, update, or install prompts and instructions in Agent Builder (light testing, conversation preview).
- Knowledge Check
I took my ADM201 exam yesterday and passed on my first try! Although I took all the exam practice here and practice exam from webassessor.com, for the actual exam, I found the wordings are quite difficult. They are not very straightforward and not easy to understand. Some questions I have to read several time to understand what they are actually asking. FocusOnForce is sooooo helpful! Thank you!
Congratulations! We’re delighted to know that our materials were helpful.
I am a project manager and just needs very fewer hands-on the admin. I do need a certification but I will not be working on day-to-day basis on salesforce. Any suggestions the order of study and should i go through extra link to pass the exam ? let me know
Hi Carlo,
Hands-on experience is extremely helpful to pass the exam, even if it’s just on your dev org or via Trailhead. It helps you to remember and understand the concepts better. The admin exam covers a lot of topics and merely reading isn’t enough.
For the order of study, I suggest you follow the original order of the categories (i.e. from Org Setup down to AppExchange). We recommend reading through the extra links, especially when you do not have a lot of hands-on experience. As you have the practice exams in your account, I suggest you try the exam bank to see how the questions are formulated and how much detail you should more or less get into.
Thank You!
I passed .. thank you
Great news! Congratulations on clearing the exam, Daniel! Cheers!
Hello I am new to Salesforce course . is it a good Idea to start the course the way topic is in above format or to start with the topic with high percentages and complete those first and then the less percentage one . Please advise
Hi Vrutang,
Since you are new to Salesforce, the order in which the categories are listed would be more logical for you to follow. Make sure to read through the Learn More links so that you can get into further detail for each topic.
Thank you Sara..
I just pass my Admin Cert last Friday!!! Thanks FoF!
Great news, daniel87mvc! Congratulations on clearing the exam, the whole team is happy to know that our materials helped!
Hi, Can you please let me know if the focusonforce material and the trailhead links provided at the end of each section along with focusonforce practice tests is enough to crack Salesforce Admin Certification ? Thank you
A lot of the people here have also used the Trailhead Trailmix for Admin certification. We also recommend going through the superbadge projects in Trailhead. You can also use your own dev org to practice on the scenarios that you will encounter in the study guide and the practice exams. It helps in bridging your knowledge from theory to practice.
Passed the Salesforce Certified Administrator exam last Saturday. This course and the mock exams gave me confidence to do the real exam. Thank you FOCUSONFORCE team for putting together a much helpful material and practice exam guide.
That’s great news Hari, glad it could help you.
hi all! I’ve just registered and getting knowlede about the certificacion. When the exams are planned and how to register? thank you so much!
Hi Lola,
You can find the information on this page, under “How to Take the Certification Exam?”:
https://focusonforce.com/salesforce-certifications/
Hi Sara, thank you so much for your help! What does ‘unscored’ questions means exaclty? thanks a lot!
Hi Lola,
Salesforce added the unscored questions to gather data on the questions’ performance. In the near future, those questions may be included in the exam as scored items.
What is the percentage against each course topic means?
Hi Muhammad,
Those are the weightings of the categories in the exam. They are based on the official exam guide:
https://trailhead.salesforce.com/help?article=Salesforce-Certified-Administrator-Exam-Guide
Thanks Sara.
Passed the exam today. Your material was really helpful.
Hi vbirudu, great news! Congratulations on clearing the exam, cheers!
Hello Vbirudu, Did you went through additional resources too in Focus on force. As sometimes I think its too much to take in.
Hello Vishwas, I finished the Admin trail on Trailhead (Including super badges) along with this material. You should also practice as many questions (dumps) as you can. Use your Developer edition to practice. I hope this helps. Thanks, Vijaya