This study guide covers all of the topics in the Admin exam. It includes summaries of all topics, screenshots and review questions. The percentage weighting from the official study guide is added after each topic name.
Platform Administrator - Certification Goal
Resources
Lessons
Configuration and Setup III
- Given a scenario, demonstrate the proper setup and maintenance of users.
- Explain the various organization Security Controls. (for example, Setup Audit Trail, Login Hours, Session Settings).
- Given a user request scenario, apply the appropriate security controls based on the features and capabilities of the Salesforce sharing model. (for example, public groups, org wide default, sharing: roles, subordinates, hierarchy, report and dashboard folders).
- Given a scenario, determine the appropriate use of a custom profile or permission set using the various profile settings and permissions.
- Knowledge Check
Object Manager and Lightning App Builder
- Describe the standard object architecture and relationship model (for example, standard object, parent/child, master detail/lookup/junction relationships, and record types).
- Explain how to create, delete, and customize fields and page layouts on standard and custom objects, and know the implications of deleting fields.
- Given a scenario, determine how to create and assign page layouts, record types and business processes for custom and standard objects.
- Test Your Skills!
- Knowledge Check
Sales and Marketing Applications
- Given a scenario, identify the capabilities and implications of the sales process (for example, sales process, opportunity, path, and forecast impact).
- Given a scenario, apply the appropriate sales productivity features using opportunity tools (for example, dashboards, lead scoring, Einstein opportunity scoring, and home page assistant).
- Describe the capabilities of lead automation tools
- Describe the capabilities of campaign management
Data and Analytics Management
- Data and Analytics Management Overview Video
- Describe the considerations when importing, updating, transferring, mass deleting, exporting and backing up data.
- Describe the capabilities and implications of data validation tools.
- Describe the options available when creating or customizing a report or report type.
- Describe the impact of the sharing model on reports.
- Describe the options available when creating and modifying dashboards (for example, dashboard components, data sources, chart types, Subscribing, running user).
- Knowledge Check
Agentforce AI
- Describe the capabilities and use cases of Agentforce (scenarios about use cases, when it’s appropriate to use AI, security, troubleshooting agent permissions).
- Explain how to maintain, update, or install prompts and instructions in Agent Builder (light testing, conversation preview).
- Knowledge Check
Passed first time. Hadnt even seen a Salesforce screen as of the 1st of April, passed first time on the 21st of May. Fantastic notes. Thank you!
Great news, David! Congratulations on clearing the exam, the whole team is happy to know that our materials helped! Cheers!
Hello,
Am glad to inform that I have passed the exam with approx 90% thanks to your high quality material and a lot of trail and error on the playground.
Will buy Platform App builder and Advanced Admin now.
Cheers and keep up the good work!
Best,
Himanshu Sharma
Hi Himanshu, congrats on passing the exam! We’re happy that our materials helped.
Hello, I am reading Reports and Dashboard Modules….It says you can add upto 3 related objects in custom report types… while when I read it on trailhead Its say 4…. Please clarify…..
Hello, Vishwas. Thanks for taking the time to post your comment. That is right, you can associate up to four objects to a custom report type. I have reviewed the slide that you are pertaining to and I’m quoting it here:
This statement is correct as well. To make it clearer, the three related objects in addition to the Primary object make up a total of four objects which is the limit for custom report types.
Hi! how can I be sure that i’m prepared to face the exam? I’ve passed all the exams that are in the other module. Is that enough? any recommendations? thank a lot!
Hi, Lola! The first and only thing that we can guarantee is that the study guide and practice exam materials you used here are all up-to-date and should really help you to prep up for the actual certification exam. If you are now confident about all the concepts you have learned, you can get your mind relaxed, ready, and focused on your upcoming exam day.
Hi all! I want to register in Kryterion to do the exam. However, i dont find ‘Spain’ in the list to select the testing center. Does anybody know why? i am aware of there are testing centers in Spain. Thanks a lot
Hi Lola,
Upon checking Kryterion, it looks like several other countries are also unavailable for selection. Certain testing centers could be temporarily unavailable on the site because of Covid-19. You might want to consider doing an online-proctored exam instead.
I just passed the Salesforce Certified Admin certification today! Thanks for the precious knowledge and materials to the entire crew of the Focus on Force.
Congratulations on getting certified! Our team is always happy to hear good news like this and that our materials helped.
Congratulations buddy!!
Congratulations!! Any suggestions for the newbies out here?
I cleared the ADM201 certification today. Thanks for the excellent study guide.
Congratulations on getting your certification! We’re delighted to know that you found our materials helpful.
Hi FoF community,
Within Web to lead process, Can you details what is the difference between “Enable reCAPTCHA Verification” and “Include reCAPTCHA in HTML”?
By advance, thank you;
Hi Mourad,
When ‘Require reCAPTCHA Verification’ is enabled, cases and leads are only created if reCAPTCHA information is submitted along with the form. This means the ‘Include reCAPTCHA in HTML’ should be enabled too. Otherwise, no leads or cases will be created because of the absence of reCAPTCHA verification.
If reCAPTCHA is included in the HTML but reCAPTCHA verification is not required, all cases and leads will still be created regardless of whether reCAPTCHA verification was done or not.
You can find more reCAPTCHA FAQs here:
https://help.salesforce.com/articleView?id=customizesupport_web_to_case_enable_recaptcha.htm&type=5https://help.salesforce.com/articleView?id=customizesupport_web_to_case_enable_recaptcha.htm&type=5
I passed my admin certification last week. Thanks to the team behind making this study guide. It was really useful. Will definitely buy more courses in the future.
That’s great news Shashi, glad you found our materials useful!
Hi! The exams gathered in focusonforce are the real ones? I’ve heard wording in the exams are much complex and exams are more difficult than the ones uploaded in focusonforce. However, they seem very helpful to get familiar with the material and practice as much as we can. Thanks!
We don’t do question dumps. We create our own questions that are fairly similar in structure and format. Our practice exams do have the same number of questions, have the same weight percentages, and have the same time limit as the actual exam to mimic it as closely as possible.