Business Analyst - Certification Goal
Resources
Lessons
Customer Discovery
- Determine business strategies, goals, initiatives, and challenges to define the scope of a Salesforce project or business initiative.
- Discover how a customer is leveraging existing products to establish the current state.
- Understand and explain Business Analyst roles and responsibilities in different phases of the implementation lifecycle.
- Apply the implementation lifecycle for planning business analysis activities.
- Analyze the customer's Salesforce environment(s) to identify opportunities and constraints.
- Demonstrate knowledge of Salesforce capabilities, align them with business needs, and recommend potential solutions.
- Knowledge Check
Collaboration with Stakeholders
- Plan discovery activities based on the target stakeholders to perform a thorough analysis of business needs.
- Identify key stakeholders and develop relationships with them as a trusted advisor to act as a liaison between business and technical teams.
- Given a scenario, choose the most effective technique for eliciting business needs from stakeholders.
- Explain how to move from current state analysis to an agreed future state design.
- Given a scenario, manage competing priorities to obtain stakeholder consensus.
- Knowledge Check
Business Process Mapping
- Demonstrate how to define the scope of a complex business process and break it down into manageable steps.
- Analyze and document a business process to elicit requirements and engage stakeholders to visualize a future state.
- Document business processes in a version controlled repository to manage scope.
- Knowledge Check
Hello FoF,
Thank you for consistently providing quality bite-sized resources to help us understand the course.
Since there have been complaints about the real exam being different from the practice exams here, is there a timeline for when the practice exam will be updated to reflect the nature of the real exam?
Thank you for reaching out. We are currently in the analysis phase, gathering feedback from our users to enhance the materials. Our team is actively working on improving the study guide and exams, and we aim to complete the process by the end of first quarter of 2025.
Hi! I just passed my BA certificate on my first try. Thank you FOF team for the modules and for the practice exam guides. I found the greatest value in the tests and checking the answers at the end of each question. It’s very helpful to precisely find out the answers and the “why”. BA exam is an interesting mix of soft and technical skills. I will revisit this course for more guidance and best practices.
Congratulations, Lauren! 🎉 Passing the Business Analyst certification on your first try is an incredible achievement, and we’re so proud to have been part of your journey! 🌟 We’re thrilled to hear that the practice exams and modules were helpful—keep shining in your BA career!
Thank you, FOF team. Did a 5-week fast track study plan and passed the Business Analyst exam today. It brought some sun to an otherwise cloudy day in Chicago. The format of the practice exams is well matched to the actual exam. And the study guide modules were ‘bite sized’ enough to keep me focused during the early preparation. Requirements gathering, at least for me, was the most difficult part to master. Even though I passed, it’s clear that Requirements is an area I need to keep developing. Thanks again!
Congratulations Rob, on passing the Business Analyst exam! 🎉🌟 Your dedication and hard work with the 5-week fast-track study plan have truly paid off. We’re thrilled to hear that our study guide and practice exams helped you succeed—best of luck as you continue to grow in mastering requirements gathering! 🚀💪
Yessss I passed my BA test tonight! Thanks FoF team for the awesome study material and practice exams.
I must say the test was more challenging than I expected with many questions which were very detailed and open to interpretation depending upon your experience etc.
Thanks again!!
🎉 Congratulations, Hayley! We’re thrilled to hear you passed the Business Analyst test, it’s a huge achievement. 🌟 Thank you for trusting FoF to support your journey, and we’re so glad the study materials helped you reach your goal.