Business Analyst - Certification Goal
Resources
Lessons
Customer Discovery
- Determine business strategies, goals, initiatives, and challenges to define the scope of a Salesforce project or business initiative.
- Discover how a customer is leveraging existing products to establish the current state.
- Understand and explain Business Analyst roles and responsibilities in different phases of the implementation lifecycle.
- Apply the implementation lifecycle for planning business analysis activities.
- Analyze the customer's Salesforce environment(s) to identify opportunities and constraints.
- Demonstrate knowledge of Salesforce capabilities, align them with business needs, and recommend potential solutions.
- Knowledge Check
Collaboration with Stakeholders
- Plan discovery activities based on the target stakeholders to perform a thorough analysis of business needs.
- Identify key stakeholders and develop relationships with them as a trusted advisor to act as a liaison between business and technical teams.
- Given a scenario, choose the most effective technique for eliciting business needs from stakeholders.
- Explain how to move from current state analysis to an agreed future state design.
- Given a scenario, manage competing priorities to obtain stakeholder consensus.
- Knowledge Check
Business Process Mapping
- Demonstrate how to define the scope of a complex business process and break it down into manageable steps.
- Analyze and document a business process to elicit requirements and engage stakeholders to visualize a future state.
- Document business processes in a version controlled repository to manage scope.
- Knowledge Check
I have Passed the Salesforce Certified Business Analyst exam today in the first attempt Thank you FocusonForce and Trailhead for this accomplishment!
Hi Abhishek, 🎉 Congratulations on passing the Salesforce Certified Business Analyst exam on your first attempt! 🌟 We’re thrilled to hear about your achievement and glad that Focus on Force and Trailhead contributed to your success. 🚀 Keep up the great work, and best wishes for your future endeavors!
Great guide! Really summarizes the material well! A really helpful resource!
This guide summarize and organize the material in a easy to understand. Visuals including are very useful to understand concepts.
Thank you Asem, for your feedback! We’re glad to hear that you found the guide helpful and easy to understand. If you have any further questions or need additional assistance, please don’t hesitate to reach out.