Business Analyst Study Guide

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6 Lessons

Business Analyst - Certification Goal


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Customer Discovery

Collaboration with Stakeholders

Business Process Mapping


User Stories

User Acceptance


    1. Sandeep Focus Team

      Hi Piyush, congratulations on passing your Business Analyst examination on your first attempt! We’re thrilled to hear that our comprehensive course helped you achieve this accomplishment. Your hard work and dedication have paid off, and we’re proud to have played a role in your success.

  1. Aleksandra Zutic

    On the slide 13 in the Customer discovery, second lesson, it’s stated that the parts of journey map is contact instead of context. Is that an error or is contact right?

  2. Kelly Goffin

    I have used used FOF for two other SF certs previously and as always the platform never disappoints with a highly detailed analysis of each topic for the Salesforce Business Analyst Certification with accompanying diagrams, which help to increase understanding of complex topics.

    The level of detail is definitely greater with FOF than covered in the SF Business Analyst trailmix. This leads to higher levels of confidence while learning, a greater understanding of the topic as a whole and an increased chance of passing the exam first time, through the multitude of practice exams available.

    I highly recommend the course to anyone considering taking the Salesforce Business Analyst Certification or looking to gain a greater understanding of the business analysis and programme management arena.

    1. Sandeep Focus Team

      Dear Kelly,

      Thank you for taking the time to share your feedback with us. We are thrilled to hear that you found our platform helpful in preparing for the Salesforce Business Analyst Certification.

      At FoF, we strive to provide our users with the best possible learning experience and we are delighted to hear that our detailed analysis and diagrams have helped you understand complex topics better. We are also pleased to know that our practice exams have increased your confidence and chances of passing the exam on the first try.

      Thank you for recommending our course to others who are looking to gain a greater understanding of the business analysis and program management arena. It means a lot to us to hear that our platform is helping professionals like you achieve their goals.

      Once again, congratulations on passing the exam, and thank you for choosing FOF for your certification preparation needs.

      Best regards,
      FoF Team