Field Service Consultant - Certification Goal
Resources
Lessons
Managing Resources
- Set up and manage crews.
- Determine how and when to set up different resource types.
- Given a scenario, recommend the appropriate Service Territories and their Members.
- Explain the relationships between time sheets, timesheet entries, service resources, and Work Orders.
- Demonstrate how to use skills, skill levels, and time-based skills.
- Show how to use operating hours for service resources, accounts, work orders, and booking appointments.
- Distinguish between field service license types and when to deploy them.
- Knowledge Check
Managing Work Orders
- Configure Work Order processes, parameters, and Work Types.
- Given a scenario, choose the appropriate Resource Preferences.
- Apply Products Required to a Work Order.
- Analyze how and when to use Work Order Line Items.
- Illustrate how to configure Work Order Milestones.
- Given a scenario, recommend the appropriate relationship between Service Appointments, Work Orders, and Work Order Line Items.
- Knowledge Check
Managing Scheduling and Optimization
- Understand different field service settings for SFS Administrator.
- Given a scenario, choose the appropriate action to manage a Service Appointment.
- Given a scenario, apply the appropriate life cycle of a Service Appointment required to execute a Work Order.
- Decide on the appropriate Schedule Policy to achieve the business requirements.
- Given a scenario, determine the appropriate option to execute Complex Work in SFS.
- Explain the difference between a multi-day Service Appointment and a standard Service Appointment.
- Outline the differences between aerial versus street-level routing.
- Given a scenario, determine the appropriate dispatch strategy for an organization.
- Compare different filtering options for the Dispatcher Console.
- Explain how to set up optimization.
- Given a scenario, decide the appropriate type of scheduling service to use.
- Given a scenario, decide the appropriate type of optimization service to use.
- Understand the usage of Salesforce Field Service for DateTime tracking fields.
- Knowledge Check
Configuring Mobility
- Assess the requirements and tools needed to execute a customer sign-off process.
- Given a scenario, configure the Field Service app to support key business processes.
- Distinguish between Field Service Mobile and Salesforce Mobile app capabilities.
- Understand the available SFS Mobile settings.
- Knowledge Check
I passed the Field Services Consultant (I had Stu with study Guide and Practice Exams). I would say the practice exams were of good use to clear the exams. The exam was easier than I thought, but questions were so tricky and close answers. Very difficult to eliminate them unless the concepts/understanding is not clear. Thanks FOF team for your commitment here.
Is there a plan to have Omni Studio Consultant Certification guides in the near future? I am planning for this as my next destination.
🎉 Congratulations, Amarnath, on passing the Field Services Consultant exam! We’re thrilled to hear that our study guide and practice exams were helpful in your success—your hard work and understanding of the concepts truly paid off. 🌟 Thank you for your kind words, and stay tuned for updates as we explore more certifications, including OmniStudio Consultant. 🚀
I Passed!!!
I purchased the bundle (Study Guide + Practice Exams). After completing the entire Study Guide and taking the practice exams until I was scoring 100% on every practice Exam, I decided to take a stab at the real deal. When you are going through the practice tests in particular, make sure you understand why your answer is correct. I also challenge you to solidify your knowledge a bit more by understanding exactly what makes the other answers incorrect. On to Sales Cloud Consultant, THANK YOU FOF! :)
Congratulations, Karlos, on passing the Field Service Consultant exam! ? We’re thrilled to hear that our Study Guide and Practice Exams were instrumental in your success. Best of luck on your next challenge with the Sales Cloud Consultant—you’re doing amazing! ?