Note
Please be informed that Focus On Force has recently updated this Certification Course to reflect a more modern, stylish and accessible UI.
As you may have observed, we have cleaned up the Main Lesson Page to only show the Main Objectives, Mindmap (also available in Topic pages), and Feedback -- allowing you to have a more clutter-free workspace. We have created separate Topic Pages for each detailed objective which you can access at the left hand side of the page. Upon clicking, you will be presented with the Detailed Objectives under the Section that you have chosen. Additionally, we have put "Topic Progress" indicators which could guide you better on your progress.
For mobile users:
On the Main Course Page, you will see the Lesson Table wherein Percentages and Sections are listed. On the upper right hand side of the table, you will see options to "Expand All" and "Collapse All". If you click on "Expand All", it will give you the option to pick which objective you would like to access.
Security and Access
- Given a scenario, determine the implications to record and field data access (Sharing model, controlled by parent, grant access by hierarchies, dashboard and report folders access, email folder access, Territory Management).
- Compare and contrast the capabilities of custom profiles, permission sets, and delegated administration.
- Given a scenario determine the implications of user authentication.
- Compare and contrast the capabilities of a complex business model. (Person accounts, Account, Contacts, and Contact to multiple Accounts.)
- Knowledge Check
Objects and Applications
- Given a scenario, determine the appropriate solution to enhance or extend objects. (master-detail, lookup, junction object, related list, record type, schema builder, and object creator).
- Given a scenario, determine the appropriate solution to enhance or extend the UI/UX with applications. (app manager, lightning app builder, dynamic forms, standard lightning page components, console, and lightning page analyze button.)
- Knowledge Check
Auditing and Monitoring I
- Given a scenario, determine the appropriate tools for monitoring and troubleshooting system activity (debug log, set up audit trail): AUDITING
- Given a scenario, determine the appropriate tools for monitoring and troubleshooting system activity (debug log, set up audit trail): MONITORING
- Given a scenario, determine the appropriate tools for monitoring and troubleshooting system activity (debug log, setup audit trail).
- Knowledge Check
Cloud Applications I
- Describe the features of Salesforce which enable Sales users to conduct the sale process, including products, price books, schedules, orders, and quotes
- Distinguish and understand the implications and capabilities of Forecasting and Territory Management
- Explain how to create and maintain Salesforce Knowledge (article record types, data categories).
- Knowledge Check
Cloud Applications II
- Explain how to create and maintain service entitlements and entitlement processes.
- Describe the features of Salesforce which enable interaction between support agents and customers (Chat, Case Feed, Service Cloud Console, Experience Cloud sites, Omni-Channel).
- Given a scenario, understand the standard Salesforce suite of products that enable extending the core platform.
- Knowledge Check
Data and Analytics Management I
- Explain the tools and best practices for assessing, improving and enriching data quality. (data types, validation, managing duplicates, enriching, archiving).
- Given a scenario, determine the appropriate analytical tools to meet complex reporting requirements (custom report types, reporting snapshots, complex charting, custom summary formulas, bucketing, joined reports, cross filters, dynamic dashboards, dashboard filters).
- Report Formats
- Custom Report Types
- Reporting Snapshot
- Historical Trend Reporting
- Formulas
- Functions
- Report Charts
- Bucket Fields
- Joined Reports
- Filters
- Dashboards
- Knowledge Check
Data and Analytics Management II
- Understand methods to connect to, access, backup/restore, or archive data outside of the Salesforce platform. (big objects, data warehouse, external objects, data lakes, third-party solutions, and Salesforce Connect).
- Given a scenario, identify the appropriate tools and methods for importing data into Salesforce. (data import wizard, data loader, and external ID)
- Knowledge Check
Process Automation
- Given a complex scenario, determine the solution using the best tool, or combination of tools to solve a business problem
- Given a scenario identify the appropriate tool or method for troubleshooting declarative automation.
- Given a scenario, explain the capabilities and limitations of each declarative automation tool.
- Understand the implications of the order of execution when using automation tools.
- Knowledge Check