Study Guide

Salesforce Certified Administrator Study Guide

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This study guide covers all of the topics in the Admin exam. It includes summaries of all topics, screenshots and review questions. The percentage weighting from the official study guide is added after each topic name.



    FOCUSonFORCE is the way to go. I took 2 months to go over every chapter. I took each mock exam about 3 to 4 times. I PASSED my test on the first try with no hassle. I literally got stuck on 4 questions and that was it. If you want to PASS use the FORCE.

  2. Paul Capoccia

    I’m worried that a lot of this material will be in Classic while I’ve done 41 badges and 36k in points in Lightning modules on Trailhead already. Should I still review this to have an idea of how everything works, or is it possible with the different UI that I end up confusing myself?

    1. Martin Gessner Post author

      Most of the topics are UI independent so I would not be overly concerned about that. We are constantly updating and adding Lightning screenshots and information.

    1. jaymalik

      You could go through each section topic in the study guide, do the Trailhead for that section, and take the topic exam for that section. When you’ve finished all sections, then you can take the FoF Practice Exam. If you notice that you still have a lot to improve on a certain section, review the study guide for that section and take the particular topic exam.


    I have successfully passed Salesforce admin certificate exam, thanks to focus on force admin guide and practice test it has helped greatly. Trailhead is a great resource but you will need a focused approach to pass the certification. Special shout out to Mr. Martin for providing such a great resource. Looking forward to additional certificates

  4. Sumija Sukumar

    I passed my ADM 201 certification last week. FoF study guide and practice exams was the key to my success. Thanks for the detailed coverage of exam objectives with illustrations. Highly recommend this site for anyone taking Salesforce certifications.

  5. delikid

    Hello! Is there an estimated time the study guide takes to review? I’m trying to work up a timeline for my boss on how long it takes on average to go through the material. Thanks for any insights.

  6. Cameron Morrison

    Hello Admin people – I am needing some help here. I find that there is SO MUCH information in this course that I don’t know how to handle it. I feel like I am swimming in details and information. Any comments from the floor on how to handle this would be appreciated..

    1. Sara S.

      Hi Cameron,

      The study guides are patterned after the official exam guides for the certification exams. I’m not sure how much Salesforce experience you already have, but you could use Trailhead for more hands-on practice and then revert back to the study guide for a summary of things you should remember for the exam.

  7. wes_hiter

    I noticed that Salesforce classic is mentioned throughout this course. Is there a lightning version of this course? Does it matter for the Admin 1 test?

    1. Sara S.

      There is no Lightning version of the course. Salesforce is gradually changing the questions from Salesforce Classic to Lightning Experience so we have both. However, the actual exam contains mostly UI-independent questions. The important thing is to understand the concepts and have a good foundation.

      1. Juan Fach

        Yes, this is true but there’s a reality that more and more questions are the focus on how would you do this and that on Lightning (assuming you know how to work on it), right?

        1. Sara S.

          Hi Juan,

          Based on feedback we received from users who took the exam, there were very little to none Lightning-specific questions.

  8. Wayne P

    I passed the ADM201 certification exam today on the first attempt. Your study guide and practice tests were very useful and I will certainly be using your material again for any other certification exams I might take. Thanks FocusonForce team!

  9. Bryan Lillehaugen

    Passed on first try at the end of June After being in an Admin role for 8+ years, decided it was finally time. The practice exams provided helped give me me confidence that I needed going in to it. They also helped me prepare for the types of things I could miss (always make sure to check the appropriate number of correct answers, watch out for tricky wording, etc.). The format of tbe practice exams was very true to the real experience.

  10. Grace Casale

    I really appreciate the resources. I did not pass my first time after only reviewing the practice tests. Then I incorporated the study guide and that really helped me clarify what I did not fully grasp the first time around. Thank you thank you!

  11. Cullen Boone

    I literally just passed my admin 201 certification, and just want to say the combination of the study guide and the practice exams were largely responsible for me passing. I had awful practice test scores before I used the FocusOnForce Study Guide and Practice Exams. I had studied using Trailhead and Mike Wheeler’s course. The questions on the practice exams were very similar to the real exam. Thanks, Martin and team.

    1. zrna

      Hi Cullen,

      Congratulations on passing the exam, and thanks for the nice words about our materials. We’re glad that we helped.

  12. yahqub bello

    Is there anyway to get the flashcards printed? I mean I don’t know if you can personally send them to email because I want to be able to have them with me because it’s easier to study that way instead of coming to the website all the time to read.

  13. Sara George

    I passed my certification today on the first try! Thank you so much for this amazing material. The practice quizzes and exams were also imperative to my success.

    1. Charles DeVries

      So far my study method is to take the unit exam first with the show answers after each answer selected. This helps me get an idea about the module and gives me some quick answers to the questions I miss. I expect that test score to be low and don’t worry about it. Secondly I read the admin guide for that specific topic. This is why taking the test first helps, because you can spot things on the test in the topic contents. Once I am comfortable I check what I learned by taking the test again with the check answers after the question selected again. Anything I miss on this second go I study more in detail. The next day I take the exam again in show me the answer after the test mode. Usually I got it after that. It’s time consuming, but you are going over the material several times. If I don’t quite understand something from the guide, I go find a quick YouTube to see if a different way of explaining it may help, for me that is rare because I find that things are explained well in the course material. So far I have 3 modules left, and I will probably take the exam at the end of next week. I plan to spend the beginning of next week taking the 6 admin exams over and over to fine tune any knowledge gaps I have. Hope that helped.

      1. Charles DeVries

        Something else that I found helpful is to not just look for the right answer, but to also read the wrong answers and explain to yourself WHY they are wrong. I’m scheduled for the admin cert on 6/10, so we will see if this works for me.

    2. Charles DeVries

      Ignore everything I said. I failed the exam too using the process I described. I’ve completed the Admin trailhead, studies the practice exams here, and read the material, … I don’t know. Maybe it’s because I focused on the principal topics of the questions on the practice exams? I understand the processes behind the questions and why each of the answers are true or not true. When I took the actual proctored exam it just seemed confusing. I’ve got to try a different approach.

  14. Paul Weaver

    I was at TrailheaDX19 and Bootcamp. I failed the exam 2 times – even once after the bootcamp. Still in disbelief….That is why I am here now!!
    That is why I am here

  15. Gerald Demers

    Passed the Admin cred test today, first time. I have been here and on Trailhead off and on since March 1 this year. I didn’t make it through all the content and what I did get through was only a single pass (no review) but it helped a great deal. Actually, what was really helpful as taking some practice exams fist choosing the option to review the question after each answer, doing a lot of guessing and getting a LOT wrong. Then looking through the content and seeing the answers pop up in the content. It really helped me. It’s kind of like the difference between reading the questions first and then reading the short story/passage and reading the passage first and then reading the questions after. Not sure if this will work for you but it helped me. Oh, and my exam results: I got the lowest mark in Org set up; the area I thought I was strongest in. Who da thunk! Gerald

    1. Parul Agarwal

      Congratulations !! Martin 🙂 I have planned for this weekend,Could you please suggest or share some material.Does all questions were from practice question or did you find it difficult/out of blue ?

  16. Jeremy Ong

    Just took the ADM201 Cert exam today and passed with flying colors!!!! FOF was imperative AND instrumental in my success with the exam!! Thank you so much guys!!!!!

  17. PreethiP

    I bought the ADM-201 course material a month ago. I understand there has been an update to the course on April 19th. Has this material been revised to reflect the update or will I need to buy the course again please? Many thanks.

    1. Martin Gessner Post author

      You do not need to purchase again. Updates are included for 12 months from your purchase. We have checked and updated the study guide based on the Spring 19 exam guide. We are constantly updating the content to ensure it is the latest functionality, however the exam is mainly focussed on the fundamentals that do not change from release to release, so concentrate on those.

          1. Sara S.

            Hi Daniel, Salesforce updated the study guides again this week. We think there is an error (the current percentages as of writing don’t add to 100%) and it will be updated again soon.

  18. Thomas

    Dear FoF Team,

    As cliché as it may be – I just wanted to say that I passed my ADM201 today with flying colours and wanted to state that your materials were absolutely instrumental in my learning and thank you all! I have just bought the Advanced Admin study course and exams and look forward to sinking my teeth straight into them after a well-earned short break!

    Thank you again!

  19. Amal James

    Hi Martin and Team, thank you for your effort in creating such a wonderful content. Admin Exam guide and practice exams equally helped me to crack the certification last week. Now looking forward to the Sales Cloud consultant material. And will renew my admin guide subscription when it expires.. why? because i love it!

    1. Sara S.

      Hi Amal, congratulations on passing the admin exam!

      We are happy to hear that you love our materials. I will share your feedback with the team 🙂

  20. Sherika Jones

    I just passed the Salesforce Admin Certification today! This course was extremely helpful and key in helping me prepare for the exam. I used this course in conjunction with Trailhead to practice various concepts and scenarios. The course materials are highly organized making it easy to navigate and understand while the explanations are highly detailed and thorough. I especially like the screenshots associated with the explanations. The formatting and wording of the questions are reflective of the exam structure. Outstanding! I plan to use other Focus on Force courses to study for future certifications. Thank you!

  21. Naga Garikipati

    I passed my admin exam today. The course material really helped a lot for quick reference but I would recommend to dig deeper and practice using the trailhead . The practice exams are double thumbs up !! Please go through the practice exams for sure, they really help you understand the scenario based questions and the approach to answers .

  22. karthik v

    what is the difference between the study guide topics “Sales and Marketing Applications (15%)” and “Sales and Marketing Applications ii)?

  23. jamesryanvanover

    Hi, do you have these in audiobook form, or have you thought about it. I enjoy the courses but spend a lot of time on the road, and would love to listen to someone talk about the concepts. Thanks

  24. Chris Hueni

    I passed the Admin 201 exam yesterday and want to give credit where credit is due. I owe a large portion of my success to FocusOnForce and their study tools. The study guide was incredibly thorough and I recommend starting there and simultaneously using a Dev org to put into practice some of the concepts covered. The practice exams were a can’t miss feature and provide great insight around the conceptual aspect rather than just memorization. This is in large part what separates this resource from other study tools out there. Lastly, the new 20 question exam feature is awesome for when you’ve just got a few minutes and want to do some quick review. Thanks again Focus On Force!

      1. Martin Gessner Post author

        Hi Raja, we recently added a ‘Question Bank’ feature to the practice exams that display 20 random questions from the entire question bank, useful when you don’t have time to do a full practice exam but want to do a shorter exam that covers all of the sections.

  25. Senthil Kumar

    Hey folks,

    I passed my ADM201 admin certification yesterday and want to thank Focusonforce study guide. I felt it was precise. My approach was slightly different. I used the guide with a combination of practice exams from here and other websites and also finally well reading the salesforce documentation(specific topics) for getting conclusive answers to situational questions.

    I highly recommend FocusonForce, it is a great head start.

    1. Alena Marie Dunham

      What other practice exams did you use to prepare for the test? FocusonForce is great, but I want to try other exams and then return here to test my knowledge. Thanks!

  26. Rich Wolfe

    Hello Martin & Co.
    Passed my admin certification exam yesterday on the first attempt. and sure seems to me this site was a huge part of being ready. I think Trailhead is cool (“the fun way to learn”), but your approach seems much better focused (pun not really intended) on the skills needed for the exam. I sometimes thought it helpful to also launch SF in a Trailhead playground and actually see how some of the pages worked hands-on. Will probably be back soon for more study guides. Thanks again…

  27. jeff.allen35

    How close are the practice tests to the real tests? I just did one practice test before starting this course to set myself a baseline. I got a 75% on it. Not that I will not prepare, but based on this baseline, how likely would I be to pass right now? I am just try to figure out what kind of time commitment I need to put into preparation for this so I know how far out to schedule the exam.

    1. Sara S.

      Hi Jeff,

      If you really know 75%+ of the material (not just get the questions right), you will be very well placed to pass the exam. Please make sure you identify your weak areas and try out scenarios in your own org. Use active recall where appropriate (e.g. recite out loud to yourself the concepts or explanations) to make sure you really know them.

      You are ready when you have gone through the practice exams and identified the areas where you are weak, and then concentrated on them using the topic exams. Once you have a good understanding of those areas and have recreated scenarios in your dev org, you would be in a good position to take the exam.

  28. ruudvishnu10

    Hi Martin,

    Just passed the exam today. Narrowly missed just by 2 points on the first try. Extremely helpful material and very exam specific. I must say, absolutely fantastic work by you and your team in putting all of this together. Kudos!!


  29. flyersfanlloy

    I passed the exam on Thursday. The course and the practice exams were great, but trailhead and just playing around in a dev org were useful as well. One thing that was SUPER helpful was reading the reasons why I got some of the questions wrong on the practice exams. I can tell you that saved me on at least 2 questions on the real exam.

  30. sheejageorge

    I passed my Salesforce Admin exam today . I just used the study guide, mock exams and trailhead to prepare for the exam. Thank you Martin and team for putting this together. I am planning to take my advanced admin exams and will be back here soon.

  31. Peter-Paul Lemmens

    Hi I used this course as the main content for the exam and I passed it quite easily. Also, it gave me a thorough understanding which was very helpful when moving on to the Sales certification, as many concepts on access rights, security, reporting, collaboration and workflow are addressed in that course again, but from a slightly different & more detailed angle.

  32. Cynthia

    Hi Martin, I passed my ADM 201 with 2 weeks of preparation using your study guide and mock exams on my first try. Just wanna say thank you for putting the materials together!

  33. amrit patil

    passed my ADM 201 exam today. had taken various prior courses from simplilearn, udemy, dream force videos etc etc… however the only guide and practise exams that really worked and i felt like i was studying something in depth was this one. Thanks martin. you are a rockstar. i cannot even imagine how much time it takes to create such an awesome in depth guide. specially the explanation for each question. thanks a ton. onto the developer guide from you now.

  34. Abhishekkhosla

    HI congrats on your certification. I am new to salesforce and planning to take certification of salesforce can you please guide how should i go for my certification. There is so much information I am not to understand which one to follow. I have take Admin certification course but need your guidance how to use this course to pass the exam. do I need to focus more on section which says Learn more

  35. Ronty

    Dear Marthin
    Thank you for your nice study material and sample test question. I have pass my ADM 201 (80%) Just now and you are the 1st person (after my family) I like thank you.

    Thank you very much

  36. Sanne Kjær Sørensen

    Dear Martin Gessner
    Thank you for making this excellent study material and tests available. At a very short time I had to learn what was necessary to pass the Administrator exam. And I passed today with a really good score. The best part is that the exam material is accurate as the correct exam. For a period of 4 weeks I spend 1 day a week at work and 8 hours for a weekend reading the study material and doing all the exams (some of them more than 1). If you will like to speed up the process, I can definitely recommend FOCUSONFORCE. Thank you very much.

  37. Aaron Sacks

    Question — Trying to plan my study schedule… how much time (hours) should I spent on each section of the guide? Obviously less for the lower weighted/shorter sections. Anyone have some advice?

  38. Ajit surendar Rajendran

    Hello Martin,

    I have passed my admin exam today but this was my third attempt. your courses are covering the general functionality but the tricky part is on scenario based questions. I felt most of the questions are scenario based and we can pass only if we know how to apply the concepts studied here. two months of preparation and your guides helped me a lot. Thanks!

    Ajit surendar Rajendran

  39. Jared

    I just passed my SCA exam a couple of hours ago! The study guide and practice exams were very helpful. Thank you Martin!

  40. venkataraghuram chattu

    Hi Martin,

    I Passed My ADM 201 Exam yesterday, I must say thanks to you because your material helps me a lot to get my ADM 201 Certification.
    A small request from me please provide more examples and scenarios for topic wise in the materials for better understand the concepts.

  41. Scott

    A great tool that summarizes an overabundance of information into an easily consumable format, which helped me pass with over 90% this past Saturday! Onto advanced admin!

  42. kotnikiran

    hi martin,
    i m new to salesforce and want to appear for 201 admin exams pls help through the processs very confused as there is lot of material out der

  43. Reena

    Hi, Got to know about this website from a friend. I am planning to give the Admin Certification exam in Jan. Please guide on how do I start? Should I first do all the Trailheads or refer to the guide from this site and then do the trailheads. TIA

  44. sfrocky

    Thank you Martin. I have passed my admin 201 certification yesterday 11/8/2017. The course materials were great notes. I believe the practice exams were really really helpful. Thanks a lot.

  45. Thomas

    Sorry if this comment is posted elsewhere. I thought I had written a comment a few days ago, but I couldn’t find it anywhere.

    I asked what type of material is included in the study guide. Is it a reading summary or are videos included etc. Is there a small sample anywhere to read before making a purchase?

    1. Martin Gessner Post author

      Hi Thomas,

      It is a summary of the information you need to know by official study guide topic.
      It includes summary notes, diagrams, screenshots and flashcards.
      We are looking at adding videos in the near future.
      It is all online and update frequently, so there is no sample available, but check the screenshots
      and testimonials.

  46. StevenTang

    Hi Martin,

    I passed the exam on Sunday. Thanks to you and the materials.

    I am thinking to go for the Platform App Builder and the Advanced Administrator next. Any advice on which one I should focus more on and do the exam first ?


    1. Martin Gessner Post author

      That’s great news Steven. For your next one, it depends on which track you are planning to follow.
      If it is Admin, then go for Advanced Admin. If you are following the developer track, then I would suggest App Builder.

  47. Paul

    Hi Martin,

    I passed my Salesforce Admin exam today and found your Study Guide and Practice Exam to be a huge help.

    Thanks so much,

  48. James Harvey

    Hi Martin,

    Yesterday I passed my Admin Exam, your notes and tests were a big help. Thanks a lot, I will be using the next courses when I start studying for the Platform App Builder certification next week.


    – James

  49. claes.bart.bc

    Hi All,
    I will be taken te exam admin on the 9the of october. Will the course admin give me enough body to go for the certification?
    any tips on test exames?
    best regards


  50. Nirali

    i passed the exam today .Martin your site has help me pass the exam your material is far the best.I recommend others to learn study guide material it has good understanding of the concepts in a proper and easy way .Thanks Martin !!!

  51. Sujata

    Hi I am giving my Salesforce Admin 201 certification next week. Will this site be helpful to me if I read all the study materials and quizes from this site. Please help me..!! I have very less time. Thanks

    1. Martin Gessner Post author

      Hi Arthur,

      Yes I would go through Trailhead first to make sure you understand the basics and do the hands-on exercises. Then when you are really preparing for the certification exam, go through these topics and make sure you are familiar with what is in each one, and can answer the review questions. The objective of the study guide is to summarize the key information related to the official study guide topics.

  52. Amruta

    Hi Martin,
    The link in the first module for ‘Customization options for managing events and tasks together’ is not available. Can you please provide updated link or let me know where can I find it?
    Thank you.

  53. Amandeep Sagar

    Great Experience while using FocusOnForce !! Good material while preparing for an exam and understanding the concepts in depth in a proper manner. I got my ADM201 certification last month. Thank you Martin!!