This study guide covers all of the topics in the Admin exam. It includes summaries of all topics, screenshots and review questions. The percentage weighting from the official study guide is added after each topic name.
Platform Administrator - Certification Goal
Resources
Lessons
Configuration and Setup III
- Given a scenario, demonstrate the proper setup and maintenance of users (user name is unique, locales, working hours, how to distribute licenses, types of licenses, not deleting a user, implications of making inactive, override, assigning feature licenses, management of users with various login methods).
- Explain the various organization Security Controls (for example: Identity verification, Setup Audit Trail, Login Hours, Session Settings, agent access).
- Given a user request scenario, apply the appropriate security controls based on the features and capabilities of the Salesforce sharing model (for example: Teams, Sharing hierarchy, public groups, org-wide defaults, sharing: roles, subordinates, role hierarchy, report and dashboard folders).
- Given a scenario, determine the appropriate use of a custom profile or permission set (using the various profile settings, permission set group, and muting).
- Knowledge Check
Object Manager and Lightning App Builder
- Describe the standard object architecture and relationship model (for example: standard object, parent/child, master detail/lookup/junction relationships, record types, Schema Builder).
- Explain how to create, delete, and customize fields and page layouts on standard and custom objects, and know the implications of deleting fields (roll-up summaries, cross object formulas, picklist dependencies, relationship fields).
- Given a scenario, determine how to create and assign page layouts, visibility on Lightning page layouts, record types, and business processes for custom and standard objects (quick actions and global actions).
- Test Your Skills!
- Knowledge Check
Sales and Marketing Applications
- Given a scenario, identify the capabilities and implications of the sales process (for example: leads, opportunities, path).
- Given a scenario, apply the appropriate sales productivity features using opportunity tools (for example: dashboards, lead scoring, Einstein for Sales, opportunity scoring, grading, and home page assistant, forecasting, territory management).
- Describe the capabilities of lead automation tools and campaign management (for example: leads, lead convert, lead assignment rules, campaign, and campaign members).
- Describe the capabilities of campaign management
Productivity and Collaboration
- Describe the capabilities of activity management (tasks, events).
- Describe the features of Chatter (groups, accessibility to groups, internal/external users).
- Describe the capabilities of the Salesforce mobile app (Lightning page, modifying the app, browser, app menu, visibility, branding mobile app, build launchpad).
- Identify use cases for AppExchange applications (awareness of managed or unmanaged packages, who is allowed to publish, prompts on AgentExchange, flows).
- Knowledge Check
Data and Analytics Management
- Data and Analytics Management Overview Video
- Describe the considerations when importing, updating, transferring, mass deleting, exporting, and backing up data (Archival, Apex data loader, Import Wizard).
- Describe the capabilities and implications of data validation tools (duplicate and matching rules, validation rules).
- Describe the options available when creating or customizing a report or report type (join objects together, with or without records, renaming the fields, formulas, bucket, join reports, chart settings, hide details, grouping totals, troubleshooting fields at a high level).
- Describe the impact of the sharing model on reports (visibility, understand folder structure, sharing fields).
- Describe the options available when creating and modifying dashboards (for example: dashboard widgets, data sources, chart types/settings, subscribing, dynamic dashboard, org licensing limits, view dashboard as, schedule refresh, filters).
- Knowledge Check
Automation
- Given a scenario, identify the appropriate automation solution based on the capabilities of the tool.
- Describe capabilities, use cases, and configuration for Flow (screen flows, record-triggered flows, autolaunched flows, order of execution).
- Describe capabilities, use cases, and configuration for the approval process (criteria for approvers, rejections, approvals).
- Test Your Skills!
- Knowledge Check
Agentforce AI
- Describe the capabilities and use cases of Agentforce (scenarios about use cases, when it’s appropriate to use AI, security, troubleshooting agent permissions).
- Explain how to maintain, update, or install prompts and instructions in Agent Builder (light testing, conversation preview).
- Knowledge Check
Thank you so much FocusOnForce for this fantastic resource of the study guide and practice exams! I successfully passed my Salesforce Administrator exam this morning after preparing for it intensely over the summer! The practice exams definitely gave me the confidence going into the exam.
Kristin, it has been an honor and pleasure for us to be able to help you achieve your certification goals. Congratulations on passing your Admin Exam. We are happy for you! Cheers and have a great day!
Thank you so much for the great resources and practice exams. I successfully passed my Admin Cert on the 19/08 after intense studying and practicing the mockup tests. FoF definitely makes it easier to go through a lot of material in a condensed and easy to understand format. Your timely update of the Admin study guide after the changes made to the certificate on the 23/06 was also really appreciated especially when you are in the middle of studying for it!
Karine, your compliments and kind words are so much appreciated. We are happy that the FOF materials were able to help you reach your certification goals. We are proud to be part of your Salesforce journey. You are awesome! CONGRATULATIONS!
I attained SCA certification today. Passed in the first attempt. 1 month ago, I was a total bee. While Trailhead helps you understand the concepts better with hands-on exercises, FoF is a must for passing the certification. Thank you FoF team. Great content, well-organized, well thought out questions
My score including section-wise score is very similar to what I got on FoF tests.
My advice, pay attention to explanations provided for each question – whether you got it correct or not. Get hands-on practice on the Trailhead for sections with high weightage. It will really help you.
Questions on the exam were much shorter and easier than FoF. If you’re scoring 70% and above in FoF and have understood concepts well, you’re ready to take the test
Sandeep, firstly, we’re happy to know that you got certified for Admin. We are sure that all your hard work and perseverance had paid off. The FOF Team is glad to know that we were able to help. Lastly, thank you for your tips to the other users. These will be valuable tips for them to ace the exam. Congratulations and good luck on your next certification goals. Cheers!
Hey all,
I passed my exam today in first attempt . Without FoF study guide and practice exams, it would have been an impossible feat. Thank you FoF!
Thank you Janani for the compliment. The Team is glad to have helped. Congratulations on passing your Admin Certification. Job well done!
Hi All,
Passed my admin certification this morning from London. I wrote the Online proctored one. Exam was tough but the study guide on FOF really helped along with the exams. Thanks a lot.
Thanks once again for the awesome material on your site. Not just from a exam point of view but will really help in gaining lot of knowledge.
Hi Natarajan! We are very pleased to hear that you passed the Admin Certification for Salesforce. It is an honor and pleasure for us to know that the materials from FOF have helped you in your certification goal. Job well done, congratulations!!!
Hi Natarajan just curious is the final certification exam only multiple choice or is there also application work too?
Hi Natarajan,
I have my exam today evening, wish me luck and any tips will be appriciated.
Thanks,
Archana
Hi everyone!!! I passed my adm201 exam today. On the first try!!. Thanks to Focus on Force. Really. The study guide is fantastic, awesome, but you need to do all the exercises more than one time and really understand why are you select some of the correct answers and read carefully all the explanations, even when you take the good answers.
It takes time but it is really important. The exam is very similar to those questions. I began to works as a Salesforce admin three months ago, only with a little experience as a superuser, and now I am a real certificated admin. If I can do it, you can. I am not a genius. But you need to study and make all the exams at Focus on Force. Thanks to this webpage, I passed the exam!!!
Thanks!!!!
Hi Sergio! Great job on clearing the Admin Certification, congratulations! It’s always a pleasure for the whole FOF Team to know that the materials that we continuously update and make relevant are helpful for users like you in reaching your certification goals! We are in agreement, if you can — so can others! Cheers!
Congrats, Sergio!!! Thanks for sharing and for your words of encouragement!!
Hello! I passed my admin certification on June 29th and I’m extremely grateful for the FOF study guide and the practice exams. I was able to score more than 80% for 04 modules and I immensely studied all the modules and did the 06 admin exams in two rounds including the question bank. Thank you very much, Martin Gessner and the team for all your efforts!
Madhubhashini, we get ecstatic when we read messages like yours in our page comments. It will always be an honor and pleasure for us to be able to help users like you pass the certification exams. These uplifting messages push us even harder to improve. Congratulations on passing the Admin Certification. Well done!
I finished the study guide but not finished the practice test. I’m doing some tests here on focusonforce and I’m doing free practice tests on trailhead too.
I’m better on trailhead tests as the focusonforce.
Does someone know if this practice tests is a good reference to measure my level?
Hi All, I have just completed all the study guides, exams, and practice exams. For those who already took the admin certification would you say the questions are similar (both in skill level and formatting) to the questions through this tool?
Thanks!
Hey all, just passed the admin certification yesterday and I have to give credit to FocusonForce for preparing me in the best way to succeed. I definitely advise anyone who is interested in acquiring the admin certification to go through all questions and practice exams as they played a key role in achieving this certification. Best of luck to all!
This is very nice to hear, Omar! We continuously strive to improve our materials everyday to help more users pass their certification goals just like you did. Hats off to you! Congratulations!