This study guide covers all of the topics in the Admin exam. It includes summaries of all topics, screenshots and review questions. The percentage weighting from the official study guide is added after each topic name.
Note
Please be informed that Focus On Force has recently updated this Certification Course to reflect a more modern, stylish and accessible UI.
As you may have observed, we have cleaned up the Main Lesson Page to only show the Main Objectives, Mindmap (also available in Topic pages), and Feedback -- allowing you to have a more clutter-free workspace. We have created separate Topic Pages for each detailed objective which you can access at the left hand side of the page. Upon clicking, you will be presented with the Detailed Objectives under the Section that you have chosen. Additionally, we have put "Topic Progress" indicators which could guide you better on your progress.
For mobile users:
On the Main Course Page, you will see the Lesson Table wherein Percentages and Sections are listed. On the upper right hand side of the table, you will see options to "Expand All" and "Collapse All". If you click on "Expand All", it will give you the option to pick which objective you would like to access.
Resources
Configuration and Setup III
- Given a scenario, demonstrate the proper setup and maintenance of users.
- Explain the various organization Security Controls. (for example: Setup Audit Trail, Login Hours, Session Settings)
- Given a user request scenario, apply the appropriate security controls based on the features and capabilities of the Salesforce sharing model. (for example: public groups, org wide default, sharing: roles, subordinates, hierarchy, report and dashboard folders)
- Given a scenario, determine the appropriate use of a custom profile or permission set using the various profile settings and permissions.
- Knowledge Check
Object Manager and Lightning App Builder
- Describe the standard object architecture and relationship model. (for example: standard object, parent/child, master detail/lookup/junction relationships, and record types.)
- Explain how to create, delete, and customize fields and page layouts on standard and custom objects, and know the implications of deleting fields.
- Given a scenario, determine how to create and assign page layouts, record types and business processes for custom and standard objects.
- Test Your Skills!
- Knowledge Check
Sales and Marketing Applications
- Given a scenario, identify the capabilities and implications of the sales process. (for example: sales process, opportunity, path, and forecast impact.)
- Given a scenario, apply the appropriate sales productivity features using opportunity tools. (for example: dashboards, lead scoring, Einstein opportunity scoring, and home page assistant.)
- Describe the capabilities of lead automation tools
- Describe the capabilities of campaign management
- Knowledge Check
Data and Analytics Management
- Data and Analytics Management Overview Video
- Describe the considerations when importing, updating, transferring, mass deleting, exporting and backing up data.
- Describe the capabilities and implications of data validation tools.
- Describe the options available when creating or customizing a report or report type.
- Describe the impact of the sharing model on reports.
- Describe the options available when creating and modifying dashboards (for example, dashboard components, data sources, chart types, Subscribing, running user).
- Knowledge Check
I heard that Salesforce has changed their exam format and now we are not getting similar questions like we use to get earlier as in ‘practice exams’. Is this true and are we updating the practice questions?
Hi Rahul! Thanks for the inquiry. FOF Study Guides and Exams are all aligned to the most recent and updated Sections and Detailed Objectives that took effect on June 23. New questions were added as part of the updates.
Took my exam yesterday and passed! Such a feeling of accomplishment and it was truly using the exam guide and practice tests that made all the difference. I will say the exam does cover many use cases focused on Flows so make sure you feel comfortable with that topic. I know once I’m ready to go for advanced certification FoF will be my guide ; )
Hi Nina! That’s awesome! Cheers to you for passing the Admin Certification. We know how ecstatic the feeling could be — Congratulations! Thanks for providing your thoughts regarding the Flows, that’s going to be helpful for those who will take the certification soon. Have a great day!
Hi everyone, I passed my Admin certification. Thanks, FOF for the robust collection of relevant information and practice questions.
Hello Adenike! The whole team here in FOF celebrates with you. Congratulations on passing the Administrator Certification. We are always glad to know that our Study Guides and Practice Exams have prepared you well. Great job!
Hello
I just bought both the study guide + certification and I wanted to want to know is it better if I start with them or with trailhead.
Thank you for your help !
Hi Hamza, thanks for the inquiry. The topics covered in the study guides and practice exams are concentrated on the objectives in the exam outline. We recommend you taking the practice exams over and over until you obtain the highest score possible. It’s highly recommended though to reference trailhead and other Salesforce documentation when you encounter topics that may still not be very clear to you, or you may post your inquiries here or in the feedback forums. Lastly, it’s best to gain more hands-on experience in the Salesforce platform especially if you don’t work with it on a regular basis.
Thank you !
Hello everyone! Just wanted to post that my exam is in October and I’m really excited to start your study guide!!
Hi Luis, that’s great and we’re all excited for you. October is just around the corner and we wish you all the best on your certification. We know that our Study Guides and Practice Exams will be able to help you immensely with your Admin Certification journey. Good luck!
Hi Starkey! Thank you so much for your comment. I just started to use the Study Guide and I feel that this is what I need to have passed the exam. Also, I’m studying and practicing on Trailhead. If there is any tip that you could share, I’m all ears!
Hi..are reports and dashboards part of the admin certification now? I know it was there earlier.
Hello Natarajan. The section “Analytics—Reports and Dashboards” was moved to “Data and Analytics Management”. It is a new section weighted at 14%. More information can be found on this blog that we published: https://focusonforce.com/certification/salesforce-admin-exam-update-june-2021/.
Hi team,
Thanks to Focus on Force study guide and practice exams. I passed the Salesforce Certified Administrator test on July, 2021. The practice tests helped a lot for me to understand the underlying concepts. Thanks again!
Hello Bhanu! We are glad to hear that you have passed the Administrator Certification, that is great! We are happy that the materials were helpful to you in reaching your certification goals. Cheers!
Hi Is there any issue on your website — i posted series of questions for clarification from Configuration and Setup modules II and III for second time and today again I see my questions are being deleted, has that been done by system? Or you have deleted those? As when i posted question it was in Waiting for moderator review stage, and today I cannot see my posted questions, this is happening for second time.
Kindly check
Hello Subhro! We have responded to both of your queries via the email on your account to ensure that you’ll get all the answers to all your queries.
Hi Team, There is some update happen in June 21, hope those are also up to date in the Admin course.
Hi Shailendra, you are correct. Salesforce has updated the Admin exam guide on June 23, 2021. If you want to know more about the details of the changes, we have published a blog post about it.
Yes, our materials for both the Study Guide and Practice exams are up to date.
Hi team, I had a question, Is the course still updating ? Like are you guys going to add a few more sections to the current guide Or is it now upto date for anyone to give Admin Certification by this week.
Thanks
Hi Kunal, both the Study Guide and Practice Exams are now up to date and aligned to the new exam outline.