This study guide covers all of the topics in the Admin exam. It includes summaries of all topics, screenshots and review questions. The percentage weighting from the official study guide is added after each topic name.
Note
Please be informed that Focus On Force has recently updated this Certification Course to reflect a more modern, stylish and accessible UI.
As you may have observed, we have cleaned up the Main Lesson Page to only show the Main Objectives, Mindmap (also available in Topic pages), and Feedback -- allowing you to have a more clutter-free workspace. We have created separate Topic Pages for each detailed objective which you can access at the left hand side of the page. Upon clicking, you will be presented with the Detailed Objectives under the Section that you have chosen. Additionally, we have put "Topic Progress" indicators which could guide you better on your progress.
For mobile users:
On the Main Course Page, you will see the Lesson Table wherein Percentages and Sections are listed. On the upper right hand side of the table, you will see options to "Expand All" and "Collapse All". If you click on "Expand All", it will give you the option to pick which objective you would like to access.
Resources
Configuration and Setup III
- Given a scenario, demonstrate the proper setup and maintenance of users.
- Explain the various organization Security Controls. (for example: Setup Audit Trail, Login Hours, Session Settings)
- Given a user request scenario, apply the appropriate security controls based on the features and capabilities of the Salesforce sharing model. (for example: public groups, org wide default, sharing: roles, subordinates, hierarchy, report and dashboard folders)
- Given a scenario, determine the appropriate use of a custom profile or permission set using the various profile settings and permissions.
- Knowledge Check
Object Manager and Lightning App Builder
- Describe the standard object architecture and relationship model. (for example: standard object, parent/child, master detail/lookup/junction relationships, and record types.)
- Explain how to create, delete, and customize fields and page layouts on standard and custom objects, and know the implications of deleting fields.
- Given a scenario, determine how to create and assign page layouts, record types and business processes for custom and standard objects.
- Test Your Skills!
- Knowledge Check
Sales and Marketing Applications
- Given a scenario, identify the capabilities and implications of the sales process. (for example: sales process, opportunity, path, and forecast impact.)
- Given a scenario, apply the appropriate sales productivity features using opportunity tools. (for example: dashboards, lead scoring, Einstein opportunity scoring, and home page assistant.)
- Describe the capabilities of lead automation tools
- Describe the capabilities of campaign management
- Knowledge Check
Data and Analytics Management
- Data and Analytics Management Overview Video
- Describe the considerations when importing, updating, transferring, mass deleting, exporting and backing up data.
- Describe the capabilities and implications of data validation tools.
- Describe the options available when creating or customizing a report or report type.
- Describe the impact of the sharing model on reports.
- Describe the options available when creating and modifying dashboards (eg, dashboard components, data sources, chart types, subscribing, running user).
- Knowledge Check
Hi, just wanted to confirm that all the sections that say “to be retired” beside them are not longer to be studied/viewed and just the updated/new sections? because on my dashboard I currently have some new sections and weightings as well as the old sections and weightings which now read “to be retired beside it”. Just want to be super clear on what I need to be doing moving forward
Hi Soluchi, that is right. These sections were retired in the recent exam outline updates that took effect on June 23, 2021. We kept them published for a period of time to help with the transition, especially for those users who were not aware of the changes.
Hello- wanted to know if the material, lessons, and practice exams have been fully updated per the new exam guidelines and information? Or is it still being updated? Wanted to know when I can start looking and studying the material on FocusOnForce since I plan to take the new updated exam in July/August. Thanks!
Hi Alejandra, our materials for both the Study Guide and the Practice Exams have been updated to match the new exam outline.
Thank you, and thanks for the quick response!
I bought this Admin course a few weeks ago and was at 30%, really confusing it has all changed now. Don’t even know where to start from here. Any suggestions?
Hi Jeroen, we recommend for you check the blog post that we published here: https://focusonforce.com/certification/salesforce-admin-exam-update-june-2021/ to have a better visibility on the summary of the changes. It will also be essential to check the new exam outline here: https://trailhead.salesforce.com/en/help?article=Salesforce-Certified-Administrator-Exam-Guide
SF also published an FAQ page regarding the recent changes that they implemented – https://trailhead.salesforce.com/help?article=Changes-to-the-Certified-Administrator-exam-FAQ
Hi, I took a practice exam today (23rd), are these the revised exams? Thank you!
Hi Sabrina, yes, all the exams (topic/practice/question bank) are now updated and is aligned to the new exam outline.
Hi, I’m happy to have gotten these practice tests and study guides.
I noticed that after the Workflow/ process information it says that those guides will be retired on June 23. Which is today.
Does this mean I don’t have to study these sections for my certification exam this coming July 23rd?
I noticed that
I am curious about the upcoming exam that I am taking
Hi Regina, yes, these sections will be retired as a result of a recent update that Salesforce did to the official exam guide. Here is a blog post that we published that provides a summary of the changes: https://focusonforce.com/certification/salesforce-admin-exam-update-june-2021/
We also recommend for you to check the updated exam outline: https://trailhead.salesforce.com/en/help?article=Salesforce-Certified-Administrator-Exam-Guide
Got to know couple mnts ago that Salesforce has made changes to Salesforce admin certification content which is effective from 6/23/2021
I was half way through with my course for admin certification and noticed that the sections of the course have been updated.
Wanted to get confirmation if the course is completely updated as per new guidelines of Salesforce admin certification OR is work being done to make updates? Accordingly, will have to plan my preparation again based on new content and sections.
Also what about admin certification practice exams? Have they been updated ?
Hi Gouriprasad, yes our materials for both the Study Guide and Practice Exams have been updated to be aligned to the new exam outline.
Standard and custom objects study section has disappeared. Was trying to brush up before my exam in 4 hours.
Hi Michael, the objectives from Standard and Custom objects have been moved to Object Manager and Lightning App Builder as per the new exam outline.
Hi, So for the retired lessons, I can’t no longer study them but wait until they are all updated? Is that right?
Hi BonBon, the material from the retired lessons has been moved to the new sections, we have left the retired lessons just until June 23 when the exam will officially change to the new outline.
I passed my exam yesterday! Thank you FofF – great quality material. Could not have done it without the huge range of test questions and mock exams.
Congratulations on passing the exam! We’re glad that our materials helped.
I’m happy to say that after months of studying, many practice tests and literally hundreds of hand-written flash cards, I passed my Salesforce Administrator exam. Thank you to Focus on Force for all of the great study materials and practice exams. I don’t think I could have passed without it. I found the explanations and the supporting links in the post-exam question descriptions especially helpful. Thanks again!
Awesome news, James! Congratulations on clearing the exam! The whole FOF team is happy to know that we are able to help! Cheers!