This study guide covers all of the topics in the Admin exam. It includes summaries of all topics, screenshots and review questions. The percentage weighting from the official study guide is added after each topic name.
Platform Administrator - Certification Goal
Resources
Lessons
Configuration and Setup III
- Given a scenario, demonstrate the proper setup and maintenance of users (user name is unique, locales, working hours, how to distribute licenses, types of licenses, not deleting a user, implications of making inactive, override, assigning feature licenses, management of users with various login methods).
- Explain the various organization Security Controls (for example: Identity verification, Setup Audit Trail, Login Hours, Session Settings, agent access).
- Given a user request scenario, apply the appropriate security controls based on the features and capabilities of the Salesforce sharing model (for example: Teams, Sharing hierarchy, public groups, org-wide defaults, sharing: roles, subordinates, role hierarchy, report and dashboard folders).
- Given a scenario, determine the appropriate use of a custom profile or permission set (using the various profile settings, permission set group, and muting).
- Knowledge Check
Object Manager and Lightning App Builder
- Describe the standard object architecture and relationship model (for example: standard object, parent/child, master detail/lookup/junction relationships, record types, Schema Builder).
- Explain how to create, delete, and customize fields and page layouts on standard and custom objects, and know the implications of deleting fields (roll-up summaries, cross object formulas, picklist dependencies, relationship fields).
- Given a scenario, determine how to create and assign page layouts, visibility on Lightning page layouts, record types, and business processes for custom and standard objects (quick actions and global actions).
- Test Your Skills!
- Knowledge Check
Sales and Marketing Applications
- Given a scenario, identify the capabilities and implications of the sales process (for example, sales process, opportunity, path, and forecast impact).
- Given a scenario, apply the appropriate sales productivity features using opportunity tools (for example, dashboards, lead scoring, Einstein opportunity scoring, and home page assistant).
- Describe the capabilities of lead automation tools and campaign management (for example: leads, lead convert, lead assignment rules, campaign, and campaign members).
- Describe the capabilities of campaign management
Productivity and Collaboration
- Describe the capabilities of activity management (tasks, events).
- Describe the features of Chatter (groups, accessibility to groups, internal/external users).
- Describe the capabilities of the Salesforce mobile app (Lightning page, modifying the app, browser, app menu, visibility, branding mobile app, build launchpad).
- Identify use cases for AppExchange applications (awareness of managed or unmanaged packages, who is allowed to publish, prompts on AgentExchange, flows).
- Knowledge Check
Data and Analytics Management
- Data and Analytics Management Overview Video
- Describe the considerations when importing, updating, transferring, mass deleting, exporting and backing up data.
- Describe the capabilities and implications of data validation tools (duplicate and matching rules, validation rules).
- Describe the options available when creating or customizing a report or report type (join objects together, with or without records, renaming the fields, formulas, bucket, join reports, chart settings, hide details, grouping totals, troubleshooting fields at a high level).
- Describe the impact of the sharing model on reports (visibility, understand folder structure, sharing fields).
- Describe the options available when creating and modifying dashboards (for example: dashboard widgets, data sources, chart types/settings, subscribing, dynamic dashboard, org licensing limits, view dashboard as, schedule refresh, filters).
- Knowledge Check
Automation
- Given a scenario, identify the appropriate automation solution based on the capabilities of the tool.
- Describe capabilities, use cases, and configuration for Flow (screen flows, record-triggered flows, autolaunched flows, order of execution).
- Describe capabilities, use cases, and configuration for the approval process (criteria for approvers, rejections, approvals).
- Test Your Skills!
- Knowledge Check
Agentforce AI
- Describe the capabilities and use cases of Agentforce (scenarios about use cases, when it’s appropriate to use AI, security, troubleshooting agent permissions).
- Explain how to maintain, update, or install prompts and instructions in Agent Builder (light testing, conversation preview).
- Knowledge Check
HI Focus team
I am preparing for admin exam with help of your videos. I have booked exam on 15 may 22 .I would like to know will it be SP22 or WI 22.
Thanks
Hello Venkatesh. It will be based on the Spring ’22 release. See Exam Outline here: https://trailhead.salesforce.com/en/help?article=Salesforce-Certified-Administrator-Exam-Guide#Exam-outline
My manager just asked me to create a dashboard that shows pipeline velocity? I know I have to create a report first, can you walk me through creating it?
Hello Maya, you may want to revisit these ADM sections and detailed objectives for “Pipeline” discussions:
Sales and Marketing Applications
Given a scenario, identify the capabilities and implications of the sales process. (for example: sales process, opportunity, path, and forecast impact.)
Sales and Marketing Applications
Given a scenario, apply the appropriate sales productivity features using opportunity tools. (for example: dashboards, lead scoring, Einstein opportunity scoring, and home page assistant.)
Data and Analytics Management
Describe the options available when creating or customizing a report or report type.
A big thanks to FOF team, I am now Admin certified!!!
The Team is happy to know that the materials that we are keeping relevant and up-to-date were helpful to you and your preparation, Vikas. Congratulations on a job well done!
Hi
Thanks for the best course material, I passed with flying colors ADM 201 exam in first attempt.
Videos are great , have watched these couple of times .
Course material is great.
Registered now of the Apps Builder certification.
Thanks again.
Samir
Hi Samir! We are glad to know that you have passed the Admin Certification. Congratulations on this milestone. It is our honor to be able to prepare you well for the exam you had. Great job! On to the next goals that you have set! We wish you all the best on your next certifications. Job well done!
A friend of mine at Destined recommended FOF to me. Your studying materials are just impeccable! Both practical in work and useful in exam prep. I really love it that you guys paid so much attention to detail. There are things like … “Broadcast Chatter Group” that we are actually every day but never paid any attention to got mentioned in your study guide and practice exams – it was also asked in the cert exam. I passed it yesterday, 83% overall, very happy with the result, though still thought I could do better. Will keep on learning on FOF. Just wanna say thank you. You guys are really amazing!
Hi Claire! This is a very nice message to end the week. Congratulations on passing your Admin Certification. We’re glad that we were able to help you in your Salesforce journey. We appreciate your kind words and compliments. Best of luck on the next certification that you would be preparing for. Cheers!
Hi! I started preparing for Salesforce Platform Developer I certification . Can I know whether there is any discount offer on practice exams for PD I ? Thanks
Hello Mamatha! Currently we have an ongoing promo using the coupon code BUNNY30 (11Apr until 18Apr). Note though that this would get 30% Off on the following bundles (Practice Exams + Study Guide) only: Experience Cloud, Service Cloud, and Sales Cloud.
I took the Test today and I passed, first try!!!
Combo Winner = trailhead + Focus on force (Study guide, Tests and Charly Prinsloo Videos)
Thank you, I‘m super happy!
Hi Blixa! We are glad to know that you have passed the Admin Certification. Congratulations on this milestone. It is our honor to be able to prepare you well for the exam you had. Great job!
Congrats!!!
How many total hours of video is the Salesforce Certified Administrator Study Guide? Trying to plan my time each day
Not counting the video recordings for the Study Group sessions, there are 28 Topic Videos overall for ADM. We strived to keep the videos less than 20 minutes (for shorter topics) and a max of around 30 minutes (for more complex and longer ones). It might be safe to say a total of 10 to 11 hours worth of video content (rough estimate only). Best wishes, Nicole!
I passed the Salesforce Administrator Certification today..Thanks a lot especially to Charly and other instructors and the whole Focusonforce Team!!!
Hello Revathy! We are glad to hear that you are now a certified Salesforce Administrator. Your preparation and diligence surely paid off. Congratulations and the whole FOF Team is happy for your new milestone!
Thank you!!!!
Congratulations Revathy! I am planning to take exam this week.
Thanks!!! All the very best Sangeetha.. FOF materials and classes helped me a lot in passing the exam!!!
Congratulations Revathy…
Thanks Sreenivas!!!
Congrats Revathy, other than FOF study material what other resources did you use for certification preparation, Thanks.
Thanks Pavan!! Mostly FOF study guides. practice exams and Salesforce reference links given.
Thrilled to say that I cleared my ADM 201 exam yesterday with the help of FoF. I got 76% overall.
Must thank Charly for her group videos and all the other instructors. I enjoyed Charles’ videos a lot.
Thanks again.
Hello Nag! We are very pleased to know that you passed the Salesforce Administrator certification. Thanks for sharing that to everyone. The Team is happy to know that the materials that we are keeping relevant and up-to-date were helpful to you and your preparation. Congratulations on a job well done!