Salesforce Service Cloud Consultant Practice Exams

Comments

1. 

   Pietro Piga

   Hi
   What about other certifications like Field Service, or Business Analyst (from 11 Jul available)?
   Will be available on this platform?

   1. 

      Zrna Anicic Focus Team

      Hi Pietro, thanks for your interest! We don’t have a plan for those courses in the near future, as we are focused on releasing Integration Architect very soon, and on constantly improving and updating existing courses. However, we will consider it for later in the future.

      1. 

         Pietro Piga

         Thank you Zrna, for clarifying.
         Would you be able to tell me when Service Consultant questions were updated last time?

         1. 

            Zrna Anicic Focus Team

            Hi Pietro, all our courses are being updated within a few weeks after each official release.

            1. 

               Pietro Piga

               Thanks Zrna for your feedback
               Enjoy your day

2. 

   Srujana Padamatinti

   Hello Team,

   I passed out Service Cloud Consultant Certification on June 21st, 2022. Thank you for putting together such a great content. I used the same resource for Admin and PAB too. Appreciate all your hard work for the community!

   1. 

      FOF Moderator Focus Team

      Hi Srujana! We are glad to know that you have passed the Service Cloud Certification. Congratulations on this milestone. It is our honor to be able to prepare you well for the exam you had. Great job! On to the next goals that you have set! We wish you all the best on your next certifications. Job well done!

3. 

   Nicole Hansen

   One of the exam questions in practice exam 1 has two identical answers (word for word). This happens to be the correct answer, and even though I selected it, it was still marked incorrect (I’m assuming because the other identical choice is the one selected as the “correct” answer on the bag end. I don’t want to post the details here, but I also opened a case. Happy to share the specifics.

   1. 

      FOF Moderator Focus Team

      Hi Niki! Thanks for reaching out to us!

      Are you pertaining to this question?
      Cosmic Solutions have enabled their customers to log cases in their Experience Cloud site. They would like to display possible articles that could help the customer when they log a case to assist with self-service. How could this be achieved?

      Two of the answers looked similar at first glance (but are actually different)
      – Select ‘Enable Suggested Solutions’ in Support Settings and select the Customer channel.
      – Select ‘Enable Suggested Articles’ in Support Settings and select the Customer channel.

      Could it be that you have chosen the erroneous one?