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Salesforce Service Cloud Practice Exams

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Service Cloud Consultant - Certification Goal

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Topic Exams

Industry Knowledge
Implementation Strategies
Service Cloud Solution Design
Knowledge Management
Interaction Channels
Case Management
Contact Center Analytics
Integration & Data Management
Service Console


Practice Exams

Practice Exam 1
Practice Exam 2
Practice Exam 3


Question Bank

Question Bank Exam
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Comments

    1. Starkey

      Hello Sanna! We are glad to hear that you are now a Salesforce Service Cloud Consultant certified! You’re preparation and diligence surely paid off. Congratulations and the whole FOF Team is happy for your new milestone!

  2. Wen C.

    I completed the questions about the 1st topic on PC and would like to review that on a tablet. Is it accessible on a tablet like iPad? There is no response when I click on that topic.

    1. Starkey

      Hi Wen, thanks for reaching out. The progress is saved to a user’s browser and not the FoF account for privacy purposes. While its not ideal, an option is to finish the exam on the tablet, then come back to it on your PC and use the “retry incorrect” option. This would allow you to continue with those that were not answered and those that were marked incorrect on the iPad.

  3. Graham Quinn

    I passed on my first try. I am a manager of a large Service Cloud call center. I couldn’t have done it without the support from this website. I did the entire trailhead over the last year which helped me get a good baseline. I put in a 4-week plan to practice an hour a day for three weeks and the last week just did exams. Worked for me.

    1. Starkey

      Hi Graham. CONGRATULATIONS! We appreciate you giving the other users who will be taking their exams soon a glimpse of how your study preparations were. We hope that you could recommend FOF to your call center colleagues. Glad to know that our materials were able to help you achieve your goals. Cheers, mate!