Service Cloud Consultant - Certification Goal
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Salesforce Service Cloud Consultant Practice Exams
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Hi Martin,
Are you guys working on Field Service Lightning?
We are not working on any new at the moment because we are busy improving our existing courses. In the future, we will consider creating a course for Field Service Lightning.
Hi Sara,
When can a course for FSL be expected?
As of the moment, we do not have plans of creating new courses anytime soon.
This set is good for preparation. Today I have passed Winter’20 exam.
But don’t count that you will see exactly the same questions on exam. Use this questions to explore topics and learn with understanding.
It is not a cheatsheet that you need to memorize like 1A, 2CD, 3B etc.
Great job, Pawel! We are glad to hear the materials helped you prepare for the exam.
You are right about the practice exams not being a cheatsheet. Also, we would highly discourage memorizing the answers as the questions and options randomize each time the user takes an exam.
Only 2-3 questions showed up on the exam itself. I feel like the comments on here are only to sell the course.
Hi James,
The questions in our practice exams are all original. We try to cover the same topics as the actual exams to help users prepare.
SOS Video chat is not end of life, but it is no longer being sold. A number of questions reference this feature. I will be curious to see how it is discussed on the actual exam, but I was surprised to see it mentioned here.
Hi Andrew, thank you for your feedback. SOS is currently in the official exam guide for Winter ’20 so we need to cover it in the study materials.
Could you please share a link about SOS no longer being sold?
It is not included in the Digital Engagement add-on: https://c1.sfdcstatic.com/content/dam/web/en_us/www/documents/pricing/all-add-ons.pdf
Hi Drew,
Thanks for sharing. Salesforce sometimes asks questions about outdated features so we think SOS is still worth knowing.
To wit, I had two questions on SOS Video Chat on my test today.
I managed to pass the SF Service Cloud Consultant exam on Monday – these practice exams and study materials are perfect preparation. Thanks so much Martin & the team!
Hi Rob, congrats on passing, and thanks for the nice words about our course. We’re always happy to hear that our users passed the exam with help from our materials.
I obtained the Service Cloud Consultant Certification yesterday. The practice questions in particular were extremely helpful in assisting with preparing for this. The questions on call center analytics were tricky even after using this material, but overall a pretty comprehensive guide. Thank you!
Hi Simon, thanks for the nice words about our course, we’re glad to hear it helped.
Be aware that you get approved as passing the exam at 63 % but the new winter release notes states that it takes 67 % to pass :)
Hi Niclas, the official exam guide states that the passing score is 61%. The current exams are for Summer ’19.
Can you please share the link with the new passing score for the Winter ’20 exam? Thank you!
https://trailhead.salesforce.com/en/help?article=Salesforce-Certified-Service-Cloud-Consultant-Exam-Guide#about-exam
Hi, can you or someone clarify the passing scores from the official exam guide as it is showing a passing score of 67% on trailhead in the current trailhead link (as per below) which I believe is based on the winter ’20 exam. I believe if you take the exam before Dec 6th it is still for Summer ’19 and does that mean the passing score is still 61% even though they’ve changed the trailhead exam guides?
Hi Brad,
Apologies for the confusion, it was never 61%. The passing score is 67% for Summer ’19 and will most likely remain that way until the Winter ’20 exam is rolled out after December 6th. Salesforce has not yet released the exam guide or updated passing score for the Winter ’20 exam.
Ok no worries, I had the same response from trailhead certification support.
My apologies, I misread the page and thought it was for Sales Cloud. We will update the passing score to 67%. Thank you for raising this issue!
Passed my exam the first try using the material. Great content felt it really fit with how the test was formatted. Questions can be worded tricky but this material prepares you to think the way needed to answer these questions. I am on to communities now.
Hi Edward, i have my examen this week. I only have the exams of focus on force.Some advice?
Took my service exams this morning an i Didn’t pass. Only 7 Questions was present in the real questionary. The most strange result is 0% in Industry Knowledge when here i reached point from 80-90% here
We’re sorry that you didn’t pass yet. I’m not sure what you mean about only 7 questions present in the real certification exam. Our practice exams are designed to mimic the actual test but we certainly do not copy questions from old official exams and put them in our practice exams. We create questions based on the study guide topics, which in turn are based on the current certification objectives. We recommend that you also do the topic exams as well in the higher-weighted areas where you think you didn’t do too well on.
Took my Service Cloud Exam today and did not pass ? This was my 2nd try. I was getting 80% and up on my practice exams. The real exam is much harder and they ask questions in weird ways that are sometimes hard to interpret. I’m not sure where to begin now ?
Hi Stephen, sorry to hear that you were not successful yet. The section level feedback that you would have got from the actual exam is really useful, you can use that to know which sections to study more on. I would suggest not to focus on the %s you get on the practice exams too heavily, they should be used to test your knowledge and if you understand the correct and incorrect areas and give you scenarios to consider.