Salesforce Service Cloud Consultant Study Guide

Comments

1. 

   Carlos Siqueira

   Passed the Field Service Lightning cert today and a lot of what you learn on the Service Cloud (Cases, Entitlements, Work Orders) are part of the exam.
   As soon as you pass the Service Cloud exam, don’t wait long to start studying for the Field Service Lightning exam.
   Good luck.

2. 

   Chris W.

   Passed the Service Cloud Cert yesterday… thanks Martin!!

3. 

   Jaswinder Rattanpal

   Hi,

   In the comments here, a trail is mentioned. Can you tell me which one? Is that required for this study guide? (or maybe bring up the chances?).

   Are these guides and exams updated for each release? I am trying to get both, guide and exam this time (Are those bundled? Want to make sure I buy those properly).

   On a side note, I took the sales cloud exams and those were great; passed on first try. Thanks!!!

1. 

   Martin Gessner Post author

   Hi Jaswinder, there are some Trailheads that cover Service Cloud topics, I don’t have the specific names handy sorry.
   If you have time, and you don’t have practical experience with Service Cloud I recommend to go through them, as they will give you hands on experience.
   The study guide and practice exams will help you to focus on the essentials you need to know.
   Unfortunately the practice exams and study guide are not bundled currently, you need to purchase separately.
   Yes every release, we go through the official study guide and look for any changes, and update accordingly. We also do a review for any major functional changes.

   That’s great you had success with Sales Cloud!

4. 

   Pitacco Valentina

   Thanks Martin. I have passed the exam on first attempt using both Study guide and practice exams.

5. 

   LoganSmith

   Passed my exam on the first attempt. Thankful for this and the practice exam resources.

6. 

   Karthik

   Thanks Martin. I have passed the exam on first attempt. Study Guide topics are very well organized with visuals for easy understanding. Practice exams are extremely helpful.

7. 

   Gildas Canté

   Thank you for the great learning content Martin ! I only used your Service Cloud Study Guide and Practice Exam to learn and practice and successfully passed the Service Cloud certification in just a few days. I would definitely highly recommend your website to anyone looking to see the magical “PASS” displayed on the screen :) Now onto the App Builder !

8. 

   Gil Jordaan

   I passed on my first try. Thank you for this very helpful guide.

1. 

   Martin Gessner Post author

   That’s great news Gil, thanks for letting us know.

9. 

   Maneesh Gupta

   Hi Martin,
   Have practice exams for Service Cloud been added?

1. 

   Martin Gessner Post author

   Hi Maneesh,
   Service Cloud practice exams are here:
   https://focusonforce.com/salesforce-service-cloud-certification-practice-exams/

10. 

    sunil_dani

    Thanks Martin

Comments are closed.