Premium Support Service
Expert assistance tailored to elevate your Salesforce journey
Overview
See how Premium Support can help you
Premium Support is an exclusive service designed to provide you with personalized assistance and expert guidance throughout your certification journey. Whether you're preparing for the admin certification, app builder, or any other advanced certification, our Premium Support service ensures you have access to the resources and expertise you need to succeed.
Benefits of Premium Support
Open Hours Group Session
Join our bi-weekly Open Hours Group Sessions to get your questions answered by our expert SMEs. These 1-hour sessions provide you with direct access to certification experts who can help you navigate complex topics and clarify any doubts. - based on demand
Advance Question Submission
Submit your questions ahead of time, ensuring that our experts can prepare detailed answers and resources tailored to your needs.
Priority Response
Get priority responses to your subject matter clarification, ensuring that you spend less time waiting and more time preparing.
Unlimited Subject Matter Clarification
You can enjoy continuous access for 12 months
Discover the advantages of using Premium Support
Why you need Premium Support
Enhanced Learning
Gain deeper insights and understanding of certification content through regular interactions with experts.
Improved Success Rate
Increase your chances of passing your certification exams with dedicated support and guidance.
Time Management
Save time by getting timely and accurate answers to your questions, allowing you to focus on studying and practicing.
Save time by getting timely and accurate answers to your questions, allowing you to focus on studying and practicing.
Peace of Mind
Reduce stress and anxiety knowing that expert help is available to you.
Feature
Basic Support
Premium Support
Access to Subject
Matter Clarification
Access to Subject Matter Experts
Access to Open Hours Sessions
Advance Question Submission
Ability to provide feedback
Frequently Asked Questions
General
The service lasts for 12 months from the date of purchase.
Currently, Premium Support is available for Admin and App Builder course materials.
To purchase premium support, you must have a premium support certification course in your cart or be enrolled in a course that includes premium support.
Yes, we offer Premium Support for teams. Please contact our sales team at [email protected] for more information.
Subject Matter Clarification
We aim to respond within 48 business hours, but we cannot guarantee a specific turnaround time.
Open Hours
Open Hours Group Sessions are held bi-weekly.
Each session needs at least 5 participants. If there are not enough participants, the session will be rescheduled.
Yes, if you want Open Hours for a different certification, reach out to support, and we can arrange it if there are enough attendees.
Premium Users can submit questions before the session to allow for focused discussions during the group sessions.
Refund
To request a refund within the 7-day period, contact our support team with your purchase details.
Refunds are not available after 7 days.