Salesforce Sales Cloud Consultant Certification Exam Changes
As Salesforce continuously makes improvements to their product offerings, updates to their respective certification exams are also made to reflect these enhancements.
As a result, changes will be made to the Salesforce Sales Cloud Consultant certification exam on November 4, 2021.
The current exam outline has 9 sections and 41 detailed objectives, whereas the upcoming exam outline (effective on November 4, 2021) will have 10 sections and 27 detailed objectives.
Author: Martin Gessner
Martin Gessner is the Founder of Focus on Force.
He has spent over 10 years working in various Salesforce roles including business analyst, project manager, consultant and solutions architect. Along the way he has earned twelve certifications, published "The Salesforce Career Playbook", and helps Salesforce professionals learn more about Salesforce, develop their career and prepare for certifications.
Let's begin by taking a look at the sections of the current exam outline. The highest-weighted section for the time being is Sales Cloud Solution Design at 21%. This was followed by Account and Contact Management and Opportunity Management at 13% each, Implementation Strategies at 12%, Sales Productivity and Sales Cloud Analytics at 9%, Marketing and Leads and Integration and Data Management at 8%, and finally, Industry Knowledge at 7%.
CURRENT SECTIONS | CURRENT WEIGHTINGS % |
|---|---|
Sales Cloud Solution Design | 21% |
Account and Contact Management | 13% |
Opportunity Management | 13% |
Implementation Strategies | 12% |
Sales Productivity | 9% |
Sales Cloud Analytics | 9% |
Marketing and Leads | 8% |
Integration and Data Management | 8% |
Industry Knowledge | 7% |
While the core concepts remain the same, a few key changes to the updated Salesforce Sales Cloud Consultant certification exam outline will take place:
- 1Renamed sections and detailed objectives
- 2Changes to the weighted percentages
- 3Additional topics to be introduced (i.e. High-Velocity Sales, Salesforce Inbox, Salesforce Maps, Slack, Quip, and Consulting Project Lifecycle)
CURRENT SECTIONS | CURRENT WEIGHTINGS % | RENAMED SECTIONS | NEW WEIGHTINGS % | DETAILS TO CHANGES |
|---|---|---|---|---|
Sales Cloud Solution Design | 21% | Application of Product Knowledge | 18% | âś“ Section renamed âś“ Weighting decreased by 3% âś“ Number of objectives reduced from 10 to 6. However, majority of core topics remain the same. âś“ Objective covering Sales Cloud Einstein will be moved to the Sales Practices section |
Account and Contact Management | 13% | Account and Contact Management | 11% | âś“ Weighting decreased by 2% |
Opportunity Management | 13% | Opportunity Management | 10% | âś“ Weighting decreased by 3% âś“ Objective covering the relationships between Opportunities, Products, Product Schedules, Price, Books, Quotes, and Contracts will be moved to the Application of Product Knowledge section |
Implementation Strategies | 12% | Implementation Strategies | 13% | âś“ Weighting increased by 1% |
Sales Productivity | 9% | Sales Productivity and Integration | 8% | âś“ Section renamed âś“ Weighting decreased by 1% âś“ Introduction of the following topics: Salesforce Inbox, Slack and Quip |
Sales Cloud Analytics | 9% | Sales Metrics, Reports & Dashboards | 7% | âś“ Section renamed âś“ Weighting decreased by 2% |
Marketing and Leads | 8% | Lead Management | 7% | âś“ Section renamed âś“ Weighting decreased by 1% âś“ Number of objectives reduced from 10 to 6. However, majority of core topics remain the same. |
Integration and Data Management | 8% | Data Management | 8% | âś“ Section renamed |
Industry Knowledge | 7% | Sales Practices | 11% | âś“ Section renamed âś“ Weighting increased by 4% |
— | — | Consulting Practices | 7% | ✓ NEW section ✓ 2 NEW Objectives: 1. Analyze and prioritize valid use cases from a client. 2. Understand the consulting project lifecycle. |
With the changes happening on November 4th, Application of Product Knowledge (formerly Sales Cloud Solution Design) will still be highest-weighted section at 18%.
Additionally, the following new topics will be introduced:
Three sections remain the same and these are: Account and Contact Management, Opportunity Management, and Implementation Strategies. The only changes happening to these three sections are their weightings, and one objective will be moved to a different section.
Account and Contact Management has a 2% decrease in its weighting
Opportunity Management has a 3% decrease in its weighting, and will have an objective transferred to a different section
Implementation Strategies will have a 1% increase in its weighting
There will also be an entirely new section added called Consulting Practices where 2 new objectives will be introduced as well.
Consulting Practices is a new section with 2 new objectives:
1. Analyze and prioritize valid use cases from a client.
2. Understand the consulting project lifecycle.
Focus on Force Tip: If you've scheduled your exam for after November 4th, make sure you give enough attention to the Consulting Practices and Sales Productivity and Integration sections as these topics will be gaining more importance with the new structure.
As mentioned, the number of detailed objectives within the sections will be reduced from 41 to 27 effective November 4, 2021.
The updated exam outline will have the following detailed objectives (Click on each section to view):
Application of Product Knowledge: 18% (6)
Account and Contact Management : 11% (3)
Opportunity Management: 10% (2)
Data Management: 8% (2)
Sales Metrics, Reports & Dashboards: 7% (1)
Implementation Strategies: 13% (3)
Sales Practices: 11% (3)
Sales Productivity and Integration: 8% (2)
Lead Management: 7% (3)
Consulting Practices: 7% (2)
In Summary
Starting on November 4, 2021, changes will occur to the Salesforce Sales Cloud Consultant certification exam to reflect recent improvements done by Salesforce to Sales Cloud.
To summarize, the key changes are as follows:
Best of luck to test-takers!
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