Two-Factor Authentication FAQs


What is 2FA?

Two-Factor Authentication (2FA) is an added layer of security for your FoF account. It requires you to provide two different types of information to log in: your regular password and a unique code generated by your authentication app.

How does 2FA make my FoF account more secured?

2FA adds an extra level of protection. Even if someone manages to get your password, they won't be able to access your account without the additional code from your 2FA app. This significantly reduces the risk of unauthorized access and ensures your data is secure.

What do I need for 2FA?

Your FoF Account and a chosen authenticator app. There are two options for an authentication app - (1) Google Authenticator or (2) Microsoft Authenticator.

What happens if I don’t setup 2FA on my account?

2FA is mandatory when enabled on your FoF account, there is no opt out option. 2FA provides an additional layer of protection, making it significantly harder for unauthorized individuals to access your account. We understand that 2FA can be a hinderance when logging in, but we are commited to providing a secure platform for our customers and their data.

Setting Up

How do I set up 2FA?

Simply follow these steps to setup 2FA on your account:

  1. Upon logging in, you will be prompted to establish two-factor authentication. Enter your email address.
  2. Click 'Activate 2FA Now'
  3. Choose an authenticator app:
    Salesforce Authenticator
    Google Authenticator
    Microsoft Authenticator
  4. Following on-screen directions, you will need to open your chosen app.
  5. Navigate to the menu, select 'Setup Account,' and scan the displayed barcode.
  6. Upon scanning, the authenticator app will generate a 6 digit verification code.
  7. This code should be entered back on the website, followed by clicking 'Verify and Save.'

What should I do if I have trouble logging in?

If you encounter login issues with your 2FA, please complete the 2FA Reset Request Form. Our team will review your submission and provide guidance on the next steps.