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Nick Liechty is a next-generation innovative Salesforce leader with a unique combination of technical expertise and enterprise experience across a variety of industries. Having architected and led dozens of clients through their journey into the Salesforce ecosystem, he is definately one of the leaders of the pack.

Below he shares some of his experiences and tips with you:

How and Why did you get started with Salesforce?
I was doing consulting on analytics when one of my clients asked me to do some Salesforce analytics for them. I have been doing nothing but Salesforce for 6 1/2 years since then.

What were your goals when starting and how did you keep motivated?

I wanted to get as many Salesforce certifications as I could. I now have 6. There is so much to know in the Salesforce world that I can never know it all, so that keeps me motivated to keep learning.

Which certifications did you start off with first and which ones do you have now?
I started with the Administrator in 2010 and got the Advanced Admin in 2011. Since then I have also completed Developer, Platform App Builder, Sales Cloud Consultant and Service Cloud Consultant.

Do you plan to do anymore certifications, if so which ones?
I plan on completing the Community Cloud Consultant and Marketing Cloud Consultant certifications next.

What were some previous positions you held and what do you aspire to do and grow towards?
I have been an Admin for orgs with nearly a thousand users, a Salesforce Consultant on dozens of projects, a Salesforce Consulting Manager, and am now working as an Administrator again. For me, variety is the spice of life, so I look forward to future roles in Administration, Consulting, and/or Management. It doesn’t really matter to me what I am doing, I just love working in the Salesforce industry!

What was the most challenging part of learning Salesforce and how did you rise above those challenges?

Salesforce was very different than anything I had ever done. The most difficult thing was wrapping my mind around how the metadata was structured. Once I had that down the rest has been just a matter of hard work.

What is your role now and what does your day to day look like?
I now manage a team of Salesforce consultants. It is my job to get them up to speed on Salesforce as quickly as possible.

What are some of the success you have had while using Salesforce?
It has been most satisfying to me to see how Salesforce changes the lives of those who implement it: the productivity increase and efficiency gains that come from it are nothing short of amazing!

Which steps would you suggest for someone that wants to start a Salesforce career?
Work hard on getting as many certifications as you can. It always pays to be certified!

Why do you think being certified is so important?
It communicates competence to stakeholders and clients. More and more employers are requiring certifications when posting jobs so becoming certified opens doors that would be closed otherwise.

Do you have any tips for getting certified?

The Focus On Force practice exams are an are the best resource I have come across! I have seen them assist many people in getting certified.

I also recommend studying with others. Teach someone else on a specific topic (even family or friends that aren’t into Salesforce) and you will learn that topic far deeper.

What Certification are you studying for now?

Focus on Force currently provides practice exams and study guides for sixteen certifications

Focus on People: Nick Liechty

Nick Liechty is a next-generation innovative Salesforce leader with a unique combination of technical expertise and enterprise experience across a variety of industries. Having architected and led dozens of clients through their journey into the Salesforce ecosystem, he is definately one of the leaders of the pack. Below he shares some of his experiences and tips with you: How and Why did you get started with Salesforce? I was doing… Read More

Focus on People: Nick Liechty

Extending Social Sign-On in Communities

By: Warren Mangahas With an ever-expanding number of social media platforms, the need for companies to accommodate third-party logins is increasingly paramount. Even if you have a fantastic Salesforce Community set up, full of valuable resources and a vibrant user-base, the idea of having to sign up on another site and memorize another password may just be enough to turn someone off from signing up. This is where Salesforce Social Sign-On… Read More

Extending Social Sign-On in Communities

Customizing a Flow User Interface

Flows are a very useful way for developers to create standardize business processes and perform actions in Salesforce, without writing any code. Some examples of where Flows can be useful include helping your Customer Service team provided consistent service across your organization by standardizing questions and scripts, or Flows can be used internally to help maintain data integrity. When you embed your Flow into your user’s UI, you will usually… Read More

Customizing a Flow User Interface

Focus on People: Nancy Johnson

Nancy Johnson is a high level Project Manager hailing from Sydney, Australia. Having focused on being a Project Manager and Business Analyst during her career, getting Salesforce certified was her next logical step. Nancy shares her Salesforce journey with us below. How and Why did you get started with Salesforce? I am a very experienced Project Manager and a friend asked me to be a Project Manager at her organization… Read More

Focus on People: Nancy Johnson

Top 5 Salesforce Business Analyst Skills

Salesforce Administrators are in the unique position of wearing numerous hats to maintain their instance. Depending on the number of licenses and integrations, people can find themselves in more of a business analyst or project manager position instead of working in just Salesforce. Quite a few admins are the sole system experts for their company so this can be very complicated when enhancements pop-up. The main problem is that just… Read More

Top 5 Salesforce Business Analyst Skills

Focus on People: Neal Lightfeldt

Neal Lightfeldt works as a Sales Excellence manager and in this post, shares his Salesforce journey with us. How and Why did you get started with Salesforce? Our parent company began a new initiative several years ago focused on applying OpEx principles to the front end of the business. Part of that initiative included implementing Salesforce. I already had experience implementing and administering our previous CRM system (SalesLogix), so I… Read More

Focus on People: Neal Lightfeldt

Salesforce Naming Conventions are not just for Devs

by Amanda Bailey In a previous post, we did a deep-dive into cleaning up Salesforce fields using a free resource called Field Trip. We discussed the importance of removing fields that are not used or updating them to be required. In today’s post, we will be taking cleanup a step further by discussing the importance of naming conventions. It isn’t the most glamorous of topics but an administrator who can… Read More

Salesforce Naming Conventions are not just for Devs

Focus on People: Jasmin Ashley

I have been a Salesforce.com consultant for two years in Wellington, New Zealand. A career in IT was not a focus while I was studying both a Marketing and Psychology degree. I even completed a couple of IT papers while at university, wondering why they were compulsory. Having worked a series of different jobs in different industries in the build up to this role, I observed different businesses and processes… Read More

Focus on People: Jasmin Ashley

Clean up your Salesforce fields with this free tool

by Amanda Bailey At some point in a Salesforce Administrators career, they will inherit an existing and already customized Salesforce instance. It can be very exciting to start digging around in the custom objects and code, putting on a thinking cap and working through how the customizations all work together and how the business uses the tool. The downside to this excitement is that often times they will also uncover… Read More

Clean up your Salesforce fields with this free tool

Clone of Opportunities and Line Items using Visual Workflow

In this post, we are going to explore how Visual Workflow can be used to clone opportunities and line items. Yes, Salesforce does has a ‘Clone with Products’ and ‘Clone without Products’ option on a single record, but what if your requirements are more complex than that? For example, you may want to control which fields are cloned, or use a naming convention on the cloned opportunity, or set particular… Read More

Clone of Opportunities and Line Items using Visual Workflow

5 Free Salesforce Career Game Changers

By Amanda Bailey Every day people read job descriptions for their dream positions and feel frustrated when they get to the “required skills” section because it has 20 skills that they don’t have. In most industries, it would require extensive classes, possibly college courses and more to be able to gain those skills. Fortunately, with Salesforce they want you to grow and the community of people who work with the… Read More

5 Free Salesforce Career Game Changers

Focus on People: Peter Yurchision

Curiosity, Google, and Salesforce Help Today I’m writing a post explaining my path to becoming involved in the world of Salesforce. As a current freelance Salesforce Admin/Business Analyst/Consultant, my career plans did not include managing a Salesforce Implementation. Yet, six years after first logging into Salesforce as an inside sales rep, I can’t image a better way to spend my working days. I hope my story inspires you to become… Read More

Focus on People: Peter Yurchision

Customer Service Project Case Study

In this post Jasmin Ashley, a senior functional Salesforce consultant, shares a case study of using Salesforce to improve customer service by implementing a case management solution, including email to case, queues and omni channel routing. The project goal was to create a case management solution using email to case and Omni channel routing. All cases feeding through from one email address and routed to the appropriate business team to… Read More

Customer Service Project Case Study