Business Analyst - Certification Goal
Resources
Lessons
Customer Discovery
- Determine business strategies, goals, initiatives, and challenges to define the scope of a Salesforce project or business initiative.
- Discover how a customer is leveraging existing products to establish the current state.
- Understand and explain Business Analyst roles and responsibilities in different phases of the implementation lifecycle.
- Apply the implementation lifecycle for planning business analysis activities.
- Analyze the customer's Salesforce environment(s) to identify opportunities and constraints.
- Demonstrate knowledge of Salesforce capabilities, align them with business needs, and recommend potential solutions.
- Knowledge Check
Collaboration with Stakeholders
- Plan discovery activities based on the target stakeholders to perform a thorough analysis of business needs.
- Identify key stakeholders and develop relationships with them as a trusted advisor to act as a liaison between business and technical teams.
- Given a scenario, choose the most effective technique for eliciting business needs from stakeholders.
- Explain how to move from current state analysis to an agreed future state design.
- Given a scenario, manage competing priorities to obtain stakeholder consensus.
- Knowledge Check
Business Process Mapping
- Demonstrate how to define the scope of a complex business process and break it down into manageable steps.
- Analyze and document a business process to elicit requirements and engage stakeholders to visualize a future state.
- Document business processes in a version controlled repository to manage scope.
- Knowledge Check
Yessss I passed my BA test tonight! Thanks FoF team for the awesome study material and practice exams.
I must say the test was more challenging than I expected with many questions which were very detailed and open to interpretation depending upon your experience etc.
Thanks again!!
🎉 Congratulations, Hayley! We’re thrilled to hear you passed the Business Analyst test, it’s a huge achievement. 🌟 Thank you for trusting FoF to support your journey, and we’re so glad the study materials helped you reach your goal.