This study guide covers all of the topics in the Admin exam. It includes summaries of all topics, screenshots and review questions. The percentage weighting from the official study guide is added after each topic name.
Note
Please be informed that Focus On Force has recently updated this Certification Course to reflect a more modern, stylish and accessible UI.
As you may have observed, we have cleaned up the Main Lesson Page to only show the Main Objectives, Mindmap (also available in Topic pages), and Feedback -- allowing you to have a more clutter-free workspace. We have created separate Topic Pages for each detailed objective which you can access at the left hand side of the page. Upon clicking, you will be presented with the Detailed Objectives under the Section that you have chosen. Additionally, we have put "Topic Progress" indicators which could guide you better on your progress.
For mobile users:
On the Main Course Page, you will see the Lesson Table wherein Percentages and Sections are listed. On the upper right hand side of the table, you will see options to "Expand All" and "Collapse All". If you click on "Expand All", it will give you the option to pick which objective you would like to access.
Resources
Configuration and Setup III
- Given a scenario, demonstrate the proper setup and maintenance of users.
- Explain the various organization Security Controls. (for example: Setup Audit Trail, Login Hours, Session Settings)
- Given a user request scenario, apply the appropriate security controls based on the features and capabilities of the Salesforce sharing model. (for example: public groups, org wide default, sharing: roles, subordinates, hierarchy, report and dashboard folders)
- Given a scenario, determine the appropriate use of a custom profile or permission set using the various profile settings and permissions.
- Knowledge Check
Object Manager and Lightning App Builder
- Describe the standard object architecture and relationship model. (for example: standard object, parent/child, master detail/lookup/junction relationships, and record types.)
- Explain how to create, delete, and customize fields and page layouts on standard and custom objects, and know the implications of deleting fields.
- Given a scenario, determine how to create and assign page layouts, record types and business processes for custom and standard objects.
- Test Your Skills!
- Knowledge Check
Sales and Marketing Applications
- Given a scenario, identify the capabilities and implications of the sales process. (for example: sales process, opportunity, path, and forecast impact.)
- Given a scenario, apply the appropriate sales productivity features using opportunity tools. (for example: dashboards, lead scoring, Einstein opportunity scoring, and home page assistant.)
- Describe the capabilities of lead automation tools
- Describe the capabilities of campaign management
- Knowledge Check
Data and Analytics Management
- Data and Analytics Management Overview Video
- Describe the considerations when importing, updating, transferring, mass deleting, exporting and backing up data.
- Describe the capabilities and implications of data validation tools.
- Describe the options available when creating or customizing a report or report type.
- Describe the impact of the sharing model on reports.
- Describe the options available when creating and modifying dashboards (for example, dashboard components, data sources, chart types, Subscribing, running user).
- Knowledge Check
Hi! In the Organization Setup II guide’s List Views deck, slide 28 seems out of place. Am I missing something there? What does ‘View Deal Changes’ have to do with Kanban layouts?
Hello, Reuven! Thanks for taking the time to share your feedback. Recent changes in deals (Opportunity) can be monitored in the Kanban view by highlighting the modified values. Slide 28 discusses this feature, and it is relevant to the main topic. For example, text colors and arrows can be displayed in the Kanban to indicate amounts and close dates that changed during the last 7 days.
I also thought it seemed out of place, perhaps adding a mention to how it displays in Kanban would clear it up a bit!
Hello, Rachel! Thanks for your feedback. The slide will be updated to clearly mention its relevance to Kanban. We appreciate time as we process the changes.
Hello all, I am glad to share that I completed my Salesforce Admin Certificate last week. The material and the practice tests were so helpful. Thanks so much to all the Focusonforce team.
Great news, Manal! Congratulations on clearing the exam! We are happy to know that we are able to help, cheers!
Congrats, Manal – that’s awesome!!!
special thanks to people in the background of FoF, this guide is really useful and well done! have just passed my certification exam yesterday…see you on FoF for next certification! ciao
Congratulations, Fabio! We are happy to know that our materials helped, cheers!
Thank you FoF team for great study materials! Passed the exam this week on first try using this and trailheads exclusively. Would suggest having more difficult Practice Exams though, I was hit hard by the complexity of the questions on test day.
Congratulations, Olivia! Thanks for sharing your experience and providing feedback. We will definitely take note of this. The whole team is happy to know that we are able to help, cheers!
FoF team, thanks for your useful learning resources — I passed my admin exam this afternoon on my first go-around. A former colleague had recommended Focus on Force to me, and I’m very glad he did!
Awesome news, Peter! Congratulations on clearing the exam, and thank you for sharing your experience with the community. The whole FOF team is glad to know that we are able to help, cheers!
Hi Martin and FOF team !!!!!!!! I cleared my Admin Exam in the First attempt.I am so so ever thankful and grateful to FOF for this wonderful online resource. It really helped me understand the concepts and check my level of knowledge with help of practice exams. Thank You so much . Now my next goal is Platform Builder!!!:)
Awesome news, Jyothi! Thank you for sharing your experience, and congratulations on clearing the exam! The whole FOF team is happy to know that we are able to help, cheers!
Hello guys i just want to let you know that i just passed my admin certif today on first attempt after 1 month with FOF your courses was very helpful i already purchased the course for app builder and pd1.
Great news, Mehde! Congratulations! We are glad to know that our materials helped, cheers!
Big thank you to the FoF team for making this wonderful study guide.
It helped me PASS on the first try the Administrator certification today with an estimated score of 88% (estimated from my exam score per section and section exam weight).
The affordability of the courses of FocusonForce were a factor in my decision to get them, But the list of recommendations from Reddit peers to get them was the selling point for me!
Now, I know for a fact that they are great to prepare for the Salesforce exams (in addition to the mock exam course). I will be here again in a few months for Advanced Admin.
Thank you team.
P.S: Trailhead practise + other random free mock exams + “Who sees What” series on Youtube were the only other resources I used.
Awesome news, Mohamed! Congratulations on clearing the exam, and thank you for sharing your experience! The whole team is glad to know that we are able to help, cheers!
A big thank you to the Focus on Force team!! The study material was quite helpful and helped me pass the exam on the first attempt. Wanted to share my feedback – I was getting 80-85%+ on the full exams but I thought the actual exam had some questions which were quite different. So the exam was not as comfortable as I thought. Sharing the feedback so that you can look into it and maybe it will help others in future. But overall great content and importantly I relied completely on FocusonForce and cleared my exam on the first attempt and all the credit goes to the FoF team…
Congratulations, Nikhil! Thank you for sharing your experience, the whole team is happy to know that our materials helped!
Hello all!!! I cleared my admin exam few weeks back in the first attempt. A big thanks to FoF team. I am new to salesforce.I have spent almost 3 months to prepare for the exam. The material was so helpful and I like the scenarios section from each topic which helped me in applying logic during exam. Your practice tests were also helpful.
Thanks a lot once again!!
Hi Archana, Congratulations on passing and glad you found our materials and scenarios section useful, we appreciate the feedback!