This study guide covers all of the topics in the Admin exam. It includes summaries of all topics, screenshots and review questions. The percentage weighting from the official study guide is added after each topic name.
Note
Please be informed that Focus On Force has recently updated this Certification Course to reflect a more modern, stylish and accessible UI.
As you may have observed, we have cleaned up the Main Lesson Page to only show the Main Objectives, Mindmap (also available in Topic pages), and Feedback -- allowing you to have a more clutter-free workspace. We have created separate Topic Pages for each detailed objective which you can access at the left hand side of the page. Upon clicking, you will be presented with the Detailed Objectives under the Section that you have chosen. Additionally, we have put "Topic Progress" indicators which could guide you better on your progress.
For mobile users:
On the Main Course Page, you will see the Lesson Table wherein Percentages and Sections are listed. On the upper right hand side of the table, you will see options to "Expand All" and "Collapse All". If you click on "Expand All", it will give you the option to pick which objective you would like to access.
Resources
Configuration and Setup III
- Given a scenario, demonstrate the proper setup and maintenance of users.
- Explain the various organization Security Controls. (for example: Setup Audit Trail, Login Hours, Session Settings)
- Given a user request scenario, apply the appropriate security controls based on the features and capabilities of the Salesforce sharing model. (for example: public groups, org wide default, sharing: roles, subordinates, hierarchy, report and dashboard folders)
- Given a scenario, determine the appropriate use of a custom profile or permission set using the various profile settings and permissions.
- Knowledge Check
Object Manager and Lightning App Builder
- Describe the standard object architecture and relationship model. (for example: standard object, parent/child, master detail/lookup/junction relationships, and record types.)
- Explain how to create, delete, and customize fields and page layouts on standard and custom objects, and know the implications of deleting fields.
- Given a scenario, determine how to create and assign page layouts, record types and business processes for custom and standard objects.
- Test Your Skills!
- Knowledge Check
Sales and Marketing Applications
- Given a scenario, identify the capabilities and implications of the sales process. (for example: sales process, opportunity, path, and forecast impact.)
- Given a scenario, apply the appropriate sales productivity features using opportunity tools. (for example: dashboards, lead scoring, Einstein opportunity scoring, and home page assistant.)
- Describe the capabilities of lead automation tools
- Describe the capabilities of campaign management
- Knowledge Check
Data and Analytics Management
- Data and Analytics Management Overview Video
- Describe the considerations when importing, updating, transferring, mass deleting, exporting and backing up data.
- Describe the capabilities and implications of data validation tools.
- Describe the options available when creating or customizing a report or report type.
- Describe the impact of the sharing model on reports.
- Describe the options available when creating and modifying dashboards (eg, dashboard components, data sources, chart types, subscribing, running user).
- Knowledge Check
I have passed the examen today!! I am Certified. I have studied for 2 months every day about 1-1,5 hours and I could pass it. Thanks to all organization for this course.
Congratulations! Thanks for sharing your experience! The whole team is happy to know that our materials helped, cheers!
Hi all at FoF – Just want to thank you I passed my Admin certification first time round on Saturday! 🙂 The breakdown of topics really helped and especially the explanations on the answers in the practice exams.
Awesome news, Christina! Congratulations on clearing the exam and thanks for sharing your experience with us! The whole team is happy to know that we are able to help, cheers!
Finally Certified. Thank you Focus On Force. The study guide and practice exams were really helpful. Next step now Platform Developer 1.
Congratulations, Fahad! Thanks for sharing your experience, the whole team is happy to know that our materials helped!
WooHoo, I am certified! Thank you, FoF Team. Your study guide and the practice exams are super helpful. I am recommending FoF to anyone that I know who is or will work on Salesforce Certs. Keep up the good work!
Congratulations, Charlie! Thanks for sharing your experience, the whole team is happy to know that our materials helped!
Hi! Passed my exam last monday!! Thanks for your helpful material.
Hi Achille, great news, congrats! We’re happy to hear that our material helped!
i’ve just passed this exam and I can’t thank Focus on Force enough it’s been an amazing resource thank you!!! This was my second attempt so I want people to know to trust the study guide and don’t give up as this exam is tough!!
Congratulations, Carl! Thanks for sharing your experience! The whole team is happy to know that we are able to help, cheers!
Passed the Admin Certification Exam! Thanks so much to Focus on Force – I don’t know that I could have done it without your guides & practice exams. Definitely will be coming back when the time comes for the next exam.
Congratulations, Kyle! Thanks for sharing your experience, the whole FOF team is happy to know that our materials helped, cheers!
I am finally SF admin certified thanks to FocusOnForce ! Thank you for all the help!!
Congratulations, Bekah! We are glad to know that our materials helped, cheers!
I passed the Admin exam last week!! Thank you so much for your resources. The practice exams and the study guides were a huge help. Best feeling in the world seeing that word “PASS”! I highly recommend FOF.
Congratulations, Kim! Thanks for sharing your experience. We are glad to know that we are able to help, cheers!
Yayyyy Meee….I am Certified!!!! Thank you guys so much for the practice exams and guides… They were extremely helpful. I will be advance my skills and will be sure to take the Advanced Course. Keep it up guys, you make a difference. xoxo
Amazing news, Shay! Thanks for sharing your experience! Congratulations on clearing the exam, the whole team is glad to know that our materials helped.