This study guide covers all of the topics in the Admin exam. It includes summaries of all topics, screenshots and review questions. The percentage weighting from the official study guide is added after each topic name.
Platform Administrator - Certification Goal
Resources
Lessons
Configuration and Setup III
- Given a scenario, demonstrate the proper setup and maintenance of users (user name is unique, locales, working hours, how to distribute licenses, types of licenses, not deleting a user, implications of making inactive, override, assigning feature licenses, management of users with various login methods).
- Explain the various organization Security Controls (for example: Identity verification, Setup Audit Trail, Login Hours, Session Settings, agent access).
- Given a user request scenario, apply the appropriate security controls based on the features and capabilities of the Salesforce sharing model (for example: Teams, Sharing hierarchy, public groups, org-wide defaults, sharing: roles, subordinates, role hierarchy, report and dashboard folders).
- Given a scenario, determine the appropriate use of a custom profile or permission set (using the various profile settings, permission set group, and muting).
- Knowledge Check
Object Manager and Lightning App Builder
- Describe the standard object architecture and relationship model (for example: standard object, parent/child, master detail/lookup/junction relationships, record types, Schema Builder).
- Explain how to create, delete, and customize fields and page layouts on standard and custom objects, and know the implications of deleting fields (roll-up summaries, cross object formulas, picklist dependencies, relationship fields).
- Given a scenario, determine how to create and assign page layouts, visibility on Lightning page layouts, record types, and business processes for custom and standard objects (quick actions and global actions).
- Test Your Skills!
- Knowledge Check
Sales and Marketing Applications
- Given a scenario, identify the capabilities and implications of the sales process (for example, sales process, opportunity, path, and forecast impact).
- Given a scenario, apply the appropriate sales productivity features using opportunity tools (for example, dashboards, lead scoring, Einstein opportunity scoring, and home page assistant).
- Describe the capabilities of lead automation tools and campaign management (for example: leads, lead convert, lead assignment rules, campaign, and campaign members).
- Describe the capabilities of campaign management
Productivity and Collaboration
- Describe the capabilities of activity management (tasks, events).
- Describe the features of Chatter (groups, accessibility to groups, internal/external users).
- Describe the capabilities of the Salesforce mobile app (Lightning page, modifying the app, browser, app menu, visibility, branding mobile app, build launchpad).
- Identify use cases for AppExchange applications (awareness of managed or unmanaged packages, who is allowed to publish, prompts on AgentExchange, flows).
- Knowledge Check
Data and Analytics Management
- Data and Analytics Management Overview Video
- Describe the considerations when importing, updating, transferring, mass deleting, exporting and backing up data.
- Describe the capabilities and implications of data validation tools (duplicate and matching rules, validation rules).
- Describe the options available when creating or customizing a report or report type (join objects together, with or without records, renaming the fields, formulas, bucket, join reports, chart settings, hide details, grouping totals, troubleshooting fields at a high level).
- Describe the impact of the sharing model on reports (visibility, understand folder structure, sharing fields).
- Describe the options available when creating and modifying dashboards (for example: dashboard widgets, data sources, chart types/settings, subscribing, dynamic dashboard, org licensing limits, view dashboard as, schedule refresh, filters).
- Knowledge Check
Automation
- Given a scenario, identify the appropriate automation solution based on the capabilities of the tool.
- Describe capabilities, use cases, and configuration for Flow (screen flows, record-triggered flows, autolaunched flows, order of execution).
- Describe capabilities, use cases, and configuration for the approval process (criteria for approvers, rejections, approvals).
- Test Your Skills!
- Knowledge Check
Agentforce AI
- Describe the capabilities and use cases of Agentforce (scenarios about use cases, when it’s appropriate to use AI, security, troubleshooting agent permissions).
- Explain how to maintain, update, or install prompts and instructions in Agent Builder (light testing, conversation preview).
- Knowledge Check
Just wanted to say thank you for these resources. I passed my Salesforce Admin exam today and am so relieved and happy to get it first go!
Bridget, this is wonderful news. Thanks for sharing this to everyone. I feel that there will be a lot more users like you who will be even more motivated to tackle their own certifications with the help of our materials. A milestone worth celebrating! Cheers!
I recently Passed my Admin Exam on my first attempt . Focus on Force Exam and study guide were really helpful.Thanks to FoF team.
Hello Usha! We’re glad to know that you have cleared the ADM certification. That’s awesome considering it’s your lone attempt. Congratulations on that achievement!
Cleared my admin exam today. Thanks to FoF team . It really helped me in preparing for certification.
Hello Vijay! Nice to hear that you passed the ADM certification. This is a milestone worth celebrating! Cheers and best wishes on the next ones that you will be tackling!
Cleared my admin exam in the first attempt thanks to the extensive study material provided on your website!
Hello Niha, we are pleased to hear that you have passed the ADM certification. Knowing that we have made an impact on your study preparations is such a good thing to hear for our Team. Cheers to a job well done!
I just passed my admin certification exam, thank you so much for the help!.
Ovarlyn, we are glad to know that we were able to assist you in your preparations. Cheers to your new milestone. We are happy for you!
Hi, I recently passed my Salesforce Admin Exam. Much thanks to FoF for in-depth explanations of all the concepts. The videos and the practice exams were very helpful.
Shilpa, we are delighted to know that you are now a Salesforce Certified Administrator. Your study preparations surely paid off. Congratulations on your success!
Hi, I’m heading to book my exam, I need the Salesforce Admin exam discount coupon, where can I get this? Can you people send me the coupon code?
Our Architect courses will be on sale for $19 until March 21 and will revert back to their original price ($24) as soon as sale ends. This can be used in conjunction with our LUCKY$17 coupon (which also expires on March 21). You may check our social platforms for more information.
I have successfully passed on my first attempt and want to thank you very much for your course and all it’s help it has provided.
Congrats, Anthony! Happy to know our materials were able to help. Best of luck on the next one!
Today, I passed my Admin Exam!! I’m super excited but I couldn’t have done it without Focus on Force help. Also, my deepest gratitude to Charly and her invaluable expertise. I am recommending this website and her videos to several of my colleagues who are interested in getting certified. I know they won’t be disappointed! I’m buying another course and study guide for my next certification. Godspeed!
Hi Fidel! This is a very nice message to start a brand new week. Congratulations on passing your Admin Certification. We’re glad that we were able to help you in your Salesforce journey. Best of luck on the next certifications that you would be preparing for. Cheers!
Where are the videos? I have tried several of the links you posted but on none of these pages are there videos..
David, we checked your user profile and you are subscribed to Salesforce Certified Administrator Exams only.
The videos are part of the STUDY GUIDES. You may check our Sales page here: https://focusonforce.com/catalog/#administrator
More info here: https://focusonforce.com/administrator-certification-study-guide/