This study guide covers all of the topics in the Admin exam. It includes summaries of all topics, screenshots and review questions. The percentage weighting from the official study guide is added after each topic name.
Platform Administrator - Certification Goal
Resources
Lessons
Configuration and Setup III
- Given a scenario, demonstrate the proper setup and maintenance of users (user name is unique, locales, working hours, how to distribute licenses, types of licenses, not deleting a user, implications of making inactive, override, assigning feature licenses, management of users with various login methods).
- Explain the various organization Security Controls (for example: Identity verification, Setup Audit Trail, Login Hours, Session Settings, agent access).
- Given a user request scenario, apply the appropriate security controls based on the features and capabilities of the Salesforce sharing model (for example: Teams, Sharing hierarchy, public groups, org-wide defaults, sharing: roles, subordinates, role hierarchy, report and dashboard folders).
- Given a scenario, determine the appropriate use of a custom profile or permission set (using the various profile settings, permission set group, and muting).
- Knowledge Check
Object Manager and Lightning App Builder
- Describe the standard object architecture and relationship model (for example: standard object, parent/child, master detail/lookup/junction relationships, record types, Schema Builder).
- Explain how to create, delete, and customize fields and page layouts on standard and custom objects, and know the implications of deleting fields (roll-up summaries, cross object formulas, picklist dependencies, relationship fields).
- Given a scenario, determine how to create and assign page layouts, visibility on Lightning page layouts, record types, and business processes for custom and standard objects (quick actions and global actions).
- Test Your Skills!
- Knowledge Check
Sales and Marketing Applications
- Given a scenario, identify the capabilities and implications of the sales process (for example, sales process, opportunity, path, and forecast impact).
- Given a scenario, apply the appropriate sales productivity features using opportunity tools (for example, dashboards, lead scoring, Einstein opportunity scoring, and home page assistant).
- Describe the capabilities of lead automation tools and campaign management (for example: leads, lead convert, lead assignment rules, campaign, and campaign members).
- Describe the capabilities of campaign management
Productivity and Collaboration
- Describe the capabilities of activity management (tasks, events).
- Describe the features of Chatter (groups, accessibility to groups, internal/external users).
- Describe the capabilities of the Salesforce mobile app (Lightning page, modifying the app, browser, app menu, visibility, branding mobile app, build launchpad).
- Identify use cases for AppExchange applications (awareness of managed or unmanaged packages, who is allowed to publish, prompts on AgentExchange, flows).
- Knowledge Check
Data and Analytics Management
- Data and Analytics Management Overview Video
- Describe the considerations when importing, updating, transferring, mass deleting, exporting and backing up data.
- Describe the capabilities and implications of data validation tools (duplicate and matching rules, validation rules).
- Describe the options available when creating or customizing a report or report type (join objects together, with or without records, renaming the fields, formulas, bucket, join reports, chart settings, hide details, grouping totals, troubleshooting fields at a high level).
- Describe the impact of the sharing model on reports (visibility, understand folder structure, sharing fields).
- Describe the options available when creating and modifying dashboards (for example: dashboard widgets, data sources, chart types/settings, subscribing, dynamic dashboard, org licensing limits, view dashboard as, schedule refresh, filters).
- Knowledge Check
Automation
- Given a scenario, identify the appropriate automation solution based on the capabilities of the tool.
- Describe capabilities, use cases, and configuration for Flow (screen flows, record-triggered flows, autolaunched flows, order of execution).
- Describe capabilities, use cases, and configuration for the approval process (criteria for approvers, rejections, approvals).
- Test Your Skills!
- Knowledge Check
Agentforce AI
- Describe the capabilities and use cases of Agentforce (scenarios about use cases, when it’s appropriate to use AI, security, troubleshooting agent permissions).
- Explain how to maintain, update, or install prompts and instructions in Agent Builder (light testing, conversation preview).
- Knowledge Check
I passed my Admin cert last month, but had to take some time to come on here to give thanks! Thanks so much for the great materials and explanations in the comments to questions. It was all instrumental in me passing my exam on the first attempt and my App Builder exam as well tonight,
Dear George,
Congratulations on passing your Admin certification exam and App Builder exam! We are thrilled to hear that our materials and explanations were instrumental in helping you achieve your success. Your hard work and dedication have paid off, and we are proud to have been a part of your journey.
Thank you for taking the time to share your gratitude with us. We are always here to support you and wish you continued success in your Salesforce career.
Best regards,
FoF Team
Hi,
I cannot access Charly’s group study videos.
Hi Piyush, we have checked and the videos are working normally. We can recommend clearing your browser’s cache and reloading the page. Please let us know if the issue persists.
Thank you, Zrna! Clearing the cache helped.
Hi everyone,
I have Cleared my certification for Salesforce Administrator. These materials and the practice tests were very helpful for me to clear the exam. Thank you FOF for your guidance .
Congratulations Keerthana, on passing your Salesforce Administrator certification exam! We are thrilled to hear that our materials and practice tests were helpful in your success. Your hard work and dedication have paid off, and we are proud to have played a small part in your journey. Keep up the excellent work!
Regards,
FoF Team
Passed my admin exam today, thanks FOF! your study guide and practice exams proved to be a great help!
Dear Ashley,
Congratulations on passing your admin exam! We’re thrilled to hear that our study guide and practice exams were helpful in your success. We’re proud of you for putting in the hard work and dedication to achieve this accomplishment. Keep up the great work!
Best regards,
FoF Team
Just passed my admin cert exam on the first try thanks to the great work done by the team at Focus on Force! Keep up the good work!
Dear William,
Congratulations on passing your Admin cert exam on your first attempt! We are thrilled to hear about your achievement, and we at Focus on Force are honored to have played a part in your success.
We are dedicated to providing top-notch study materials and resources to help our users excel in their certification exams. We are thrilled that our efforts have helped you accomplish your goals, and we hope to continue to support you as you progress in your career.
Thank you for your kind words, and we are delighted to hear that you found our work helpful. Your success is a testament to your hard work and dedication, and we are honored to have been a part of your journey.
Once again, congratulations on your accomplishment, and keep up the great work!
Best regards,
FoF Team
Just passed my Admin exam! Whoooo hooooo! Thanks for everything FOF! ??
Congratulations Sandy, on passing the Admin exam! We are thrilled to hear about your accomplishment and proud of your hard work and dedication. Keep up the excellent work!
Best regards,
FoF Team
awesome
Hi Esau, thank you for your short yet wonderful comment. We are glad you liked our practice materials.
I have passed my SF Admin Cert exam (in first attempt) day before yesterday. Thanks to FOF team for great course material.
Great news, Gurucharan! Congratulations on clearing the exam! We are glad to know that we are able to help, cheers!
Congrats! Go Get EM!
I passed my Admin exam today! The study notes and practice tests really helped in preparing for the exam. Thank you to the FoF team!
Hello Alias, Congratulations on passing your Admin exam! That’s great news. We are glad to hear that the study guides and practice tests were helpful in preparing for the exam. Well done on all of your hard work and dedication to achieving this goal. Keep up the good work!