This study guide covers all of the topics in the Sales Cloud exam. It includes summaries of all topics, screenshots and review questions. The percentage weighting from the official study guide is added after each topic name.
Sales Cloud Consultant - Certification Goal
Resources
Lessons
Sales Lifecycle
- Given business requirements, metrics, key performance indicators (KPIs), or business challenges, determine the optimal solution in Sales Cloud.
- Given a scenario, discuss common sales and marketing processes and anticipate key implementation considerations.
- Understand when to use Sales Cloud features and related products such as Sales Engagement, Salesforce Inbox, Enterprise Territory Management, Opportunity Forecasting, Sales Cloud Einstein, and generative/predictive artificial intelligence (AI).
- Transform business objectives and sales KPIs into reports and dashboards.
- Knowledge Check
Implementation Strategies
- Prior to an implementation, assess user experience, the communication plan, training, and change management, and establish metrics that measure success.
- During an implementation, outline and apply appropriate deployment considerations.
- Post implementation, determine how to respond to low adoption and changing business requirements and user access, and plan for continuous improvement.
- Knowledge Check
Practical Application of Sales Cloud Expertise
- Given a set of requirements, construct an end-to-end sales process within Salesforce that supports the business from Lead to Opportunity to Quote to Close.
- Given a scenario, determine when it’s appropriate to extend declarative development with custom development, third-party applications, or Salesforce products.
- Analyze use cases and considerations for using productivity tools, such as email integrations, Slack, Salesforce Mobile, and third-party integrations.
- Given a set of business requirements, identify the appropriate security model (sharing rules, role hierarchy, Account Teams, Opportunity Teams).
- Knowledge Check
Practical Application of Sales Cloud Expertise II
- Outline the capabilities, use cases, and design considerations when implementing Opportunity Products, Products, Price Books, Quotes, and the possible impact of multi-currency.
- Explain how Campaign capabilities support the sales process.
- Given a set of requirements, determine how to support different business process scenarios for Leads and Opportunities.
- Knowledge Check
Consulting Practices
- Leverage the project management lifecycle to deliver a successful solution on time and within budget.
- Given a scenario, determine how to facilitate a successful consulting engagement.
- Conduct discovery workshops, analyze business requirements, define solutions, and prioritize use cases.
- Knowledge Check
Hi, as I understand that the course is now in line with the new Sales Cloud certification format, did you also align the exam course to the new format?
Hi Stephane, the practice exams are also updated in line with Summer ’19 which is the release the current certification exams are based on.
Hi, Sara, I still have sections without a content: “Content coming soon!” . Is this an issue only in my account or the sections haven’t bee updated yet? EX: Industry Knowledge: Describe the common marketing processes and key implementation considerations.
Solution Design: Explain the capabilities and use cases for Sales Cloud Einstein as it relates to the sales process.
Sales Cloud Analytics: Given a scenario, determine permissions and access to Reports and Dashboards.
Integration and Data Management: Explain how integration facilitates the exchange of data between Salesforce organizations.
Hi Nataliya,
There has been a slight delay, but most new sections will be ready by the end of the week. The Sales Cloud Analytics one was just published today.
Hi Sara
Still sections with “Content Coming Soon!” are they going to be ready
Also, I saw that sales Cloud is now at 61 %, is that aligned with the overall practice tests
Regards
Juan Fach
Hi Juan, all sections will be ready next week. The passing score in the practice and question bank exams have been updated.
Hi, does the Sales cloud study guide fix with the new release ?
Hi Valentin, the materials are up-to-date in line with Summer ’19 which is the release the current exams are based on.
Good day
Please change the passing mark for the section Exams so that to reflect the Sales Cloud Consultant Pass mark
Though studying harder never harmed anyone :)
It is updated now to the current pass mark of 61%.
Thanks Martin!
Hi there, just to confirm, the study material on Focus on Force will align to the new certification over the weekend and will be the refreshed material by next week?
Hi Debra, we will add new sections as they are ready. We aim to finish all new/changed objectives after 2 weeks.
Good afternoon
The official Salesforce Certified Sales Cloud Consultant page – https://trailhead.salesforce.com/help?article=Salesforce-Certified-Sales-Cloud-Consultant-Exam-Guide
Shows the following percentages
Sales Cloud Solution Design 21%
Opportunity Management 13%
Account and Contact Management 13%
Sales Productivity 9%
Integration and Data Management 8%
Marketing and Leads 8%
Implementation Strategies 12%
Industry Knowledge 7%
Communities and Site Management 5%
Sales Cloud Analytics 9%
That tally up to 105%
Do you have any idea on the new percentages?
The pass mark is 61%! wasn’t it 68% before?
When do you plan to introduce the Einstein Analytics Section?
Hi Dimitrios, yes that is correct. Salesforce decreased the passing score along with changing the exam guide outline items.
We are currently working on the new objectives introduced and we will add them as soon as they’re available. The Einstein section is hopefully ready by end of next week.
Hi Dimitrios,
Salesforce updated the exam guide over the weekend. Communities and Site Management was removed so that totals to 100%.
Hello Sara
Was the exam pass mark 68 in the past and now is 61 as per the SF guide?
Hi Dimitrios, that is correct.
The weighted percentages on the main page which lists all of the Lessons is different than what shows up when I click on a specific topic. For instance, it says “Industry Knowledge (5%)” on this page here but when I actually click on “Industry Knowledge” is says “Industry Knowledge (7%)” there are inconsistencies on several of these.
Hi Kevin, thank you for your feedback. You caught us in the middle of updating the percentages, and now they should be in sync.
Passed. The guide is very helpful.
Hi Artur, congrats on passing the exam, it’s always good to hear that our courses helped.
Passed Sales Cloud today. Only study materials I used were from FocusOnForce. Thanks guys, hoping one day you get round to do doing some material on Marketing Cloud.
Cheers.
Hey Scott! Congratulations! And this is encouraging news. Approximately how many hours would be needed to go through the material from your perspective, to pass the exam? Thank you very much for your kind guidance!
Hey ,i passed the sales cloud certification on 1 st Attempt,
i am self taught meaning am not actively involved on day to day basis with SF.my feedback.
There were lots of scenarios based questions on this topic automation(approval,workflow,trigger,process builder,assignment,autoresponse etc) ,integrations scenario based questions.consider adding material to assist non technical people to manouver around this questions. thank you.
Passed my exam on the first try, thanks focusOnForce, your content is very valuable.