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Salesforce Service Cloud Consultant Practice Exams

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Service Cloud Consultant - Certification Goal

Topic Exams

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12%
Industry Knowledge
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14%
Implementation Strategies
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20%
Service Cloud Solution Design
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8%
Knowledge Management
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15%
Intake and Interaction Channels
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18% Part 1
Case Management
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18% Part 2
Case Management
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Contact Center Analytics
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5%
Integrations
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Focus Review

Focus Review
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Practice Exams

Practice Exam 1
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Practice Exam 2
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Practice Exam 3
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Question Bank

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Comments

  1. Natasha Ostrander

    Passed this morning on my first try! Thanks for the great study info!

    1. Sandeep Tomar

      Hi Natasha, hope you are doing well, thank you for sharing the news with us. We are equally delighted and excited for you. More success to you, All the best!

  2. Monica Ruck

    Just passed Service Cloud! Thank you FoF for another awesome learning and study / test prep experience.

    1. Sandeep Tomar

      Hi Monica, hope you are doing well, thank you for sharing the news with us. We are equally delighted and excited for you. More success to you, All the best!

    1. Sandeep Tomar

      Hi David, hope you are doing well, thank you for sharing the news with us. We are equally delighted and excited for you. More success to you, All the best!

  4. Suyao Zou

    I passed my Service Cloud cert 10/29/2022. Thank you for the helpful material!

    1. Sandeep Tomar

      Hi Suyao, thank you for sharing the news with us. We are equally delighted and excited for you. More success to you, All the best!

  5. M. Hasan

    Hi,

    Just wondering if you have any plans to release course/practice exams for CPQ certification?

    Thanks-
    Hasan

    1. Rielle G.

      Hi M. Hasan! The next course that we are currently working on is the Marketing Cloud Email Specialist. However, CPQ has always been a popular request from the community so it will definitely be considered. Also, we have a new “Feature Request” page on the platform where users can submit enhancement/feature requests as well as suggestions on which course the community would like us to build. The request for the CPQ certification is already there where you can add your vote. https://focusonforce.com/feature-requests/cpq-speacialist/

  6. Lory Tibbetts

    I passed my exam yesterday! Thanks to the Focus on Force team for putting together such a comprehensive review material!

    1. Zrna Anicic

      Hi Lory, congrats on passing your exam! Thanks for sharing, we’re really glad to hear that our materials helped!

    1. Rielle G.

      Awesome news, Hector! Congratulations on clearing the certification exam! Cheers!

  8. Pietro Piga

    Hi
    What about other certifications like Field Service, or Business Analyst (from 11 Jul available)?
    Will be available on this platform?

    1. Zrna Anicic

      Hi Pietro, thanks for your interest! We don’t have a plan for those courses in the near future, as we are focused on releasing Integration Architect very soon, and on constantly improving and updating existing courses. However, we will consider it for later in the future.

      1. Pietro Piga

        Thank you Zrna, for clarifying.
        Would you be able to tell me when Service Consultant questions were updated last time?

        1. Zrna Anicic

          Hi Pietro, all our courses are being updated within a few weeks after each official release.

          1. Pietro Piga

            Thanks Zrna for your feedback
            Enjoy your day

  9. Srujana Padamatinti

    Hello Team,

    I passed out Service Cloud Consultant Certification on June 21st, 2022. Thank you for putting together such a great content. I used the same resource for Admin and PAB too. Appreciate all your hard work for the community!

    1. Starkey

      Hi Srujana! We are glad to know that you have passed the Service Cloud Certification. Congratulations on this milestone. It is our honor to be able to prepare you well for the exam you had. Great job! On to the next goals that you have set! We wish you all the best on your next certifications. Job well done!

  10. Nicole Hansen

    One of the exam questions in practice exam 1 has two identical answers (word for word). This happens to be the correct answer, and even though I selected it, it was still marked incorrect (I’m assuming because the other identical choice is the one selected as the “correct” answer on the bag end. I don’t want to post the details here, but I also opened a case. Happy to share the specifics.

    1. Starkey

      Hi Niki! Thanks for reaching out to us!

      Are you pertaining to this question?
      Cosmic Solutions have enabled their customers to log cases in their Experience Cloud site. They would like to display possible articles that could help the customer when they log a case to assist with self-service. How could this be achieved?

      Two of the answers looked similar at first glance (but are actually different)
      – Select ‘Enable Suggested Solutions’ in Support Settings and select the Customer channel.
      – Select ‘Enable Suggested Articles’ in Support Settings and select the Customer channel.

      Could it be that you have chosen the erroneous one?

Comments are closed.