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Salesforce Service Cloud Consultant Practice Exams

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Service Cloud Consultant - Certification Goal

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  1. Daniel Jones

    Cleared Service Cloud yesterday, 5th Nov 2023. 1st shot. This FoF course was really useful, IMO slightly harder than the actual exam this time. Will pay to know the difference between On Demand Email to Case and Email to Case. Also do a deep dive on Knowledge. Also there will be a few curve ball questions on Agile & Waterfall practise, a nasty Kanban question and a few on social post case creation.

    I would also ALWAYS reiterate the basics of ANY Salesforce exam. Read the answers carefully. Read the question carefully. Do a first pass and clear the easy questions and mark the other harder ones to come back to.

    Dont panic. Eliminate the answers that either dont make sense or arent possible or doesnt meet the use case, you will usually be left with 2. Pick the one that is Salesforce Best Practise and not a fudge. If you cant decide between the 2, my rule of thumb is to go with the longest answer 🙂

    The 2nd set of FoF practise questions are hard, make sure you read around the subject from FoF if you have repeated wrong answers that wont stick in your mind.

    Anyway, thanks FoF, next for me is the solutions architect path, only 4 certs away 🙂

    1. Sandeep Focus Team

      Hi Daniel,

      Wow, congratulations on acing the Service Cloud exam on your first shot, and thank you for sharing your insightful tips! 🌟 We’re thrilled to hear that our course was helpful in your success. Your guidance on reading carefully, staying calm, and focusing on Salesforce Best Practices is invaluable for fellow learners.

      Best of luck on your Solutions Architect path! 🚀 If you ever need support or guidance along the way, we’re here for you. Keep rocking those certifications!

      Cheers,
      Focus on Force Team

  2. Joe Masters

    I passionately hate SF exams. Having said that, I went through this training material one time and each practice exam on here twice and passed the exam the first time. Your sample exam questions are true to the form, phraseology and content without being the exact questions. Thanks y’all!

    1. Sandeep Focus Team

      Hi Joe, Congratulations on passing your Service Cloud exam on the first attempt! 🎉 We’re thrilled to hear that our training material and practice exams were instrumental in your success. Your positive feedback is truly appreciated. If you ever need assistance in the future or have further insights to share, feel free to reach out. Best of luck on your Salesforce journey!

  3. Dhanuka Abeywardhane

    I’ve passed the service cloud exam today. This practice exams and questions were really helpful not only just to pass the exam but to get proper understanding of the customer service in CRM.

  4. DavidM

    Hi all , I passed my Service Cloud Exam today on my first attempt!. I used the FoF study guide and exams and completed the Trailhead Trailmix. This was all I needed. Thanks to FoF for the great study materials and test exams, with out hem I would not have passed.

    1. Sandeep Focus Team

      Hi David, congratulations on passing your Service Cloud Exam on your first attempt! We’re thrilled to hear that our study materials and practice exams were helpful in your preparation. Well done and best of luck in your future endeavors!

  5. Francisco Riccomagno

    Thanks, I passed my certification exam in the first try, mainly because of the practice exams you have! They are really helpful and will continue using this service for my upcoming certifications. Keep up the good work!

    1. Sandeep Focus Team

      Dear Francisco,

      Congratulations on passing your Service Cloud certification exam on the first try! We at the FoF Team are thrilled to hear that you found our practice exams helpful and that they played a significant role in your success.

      Thank you for your kind words, and we are delighted to hear that you plan to continue using our services for your upcoming certifications. We take pride in providing high-quality practice exams that help our clients achieve their goals, and it is great to see that our efforts are paying off.

      Once again, congratulations on your accomplishment, and we wish you all the best in your future endeavors. If you need any further assistance or have any questions, please don’t hesitate to reach out to us.

      Best regards,
      FoF Team

  6. Zoltan K. Szabo

    Thank you, FocusOnForce! I passed my Service Cloud exam two days ago. I relied on your material only which helped a lot. In addition to the tests, I implemented several use cases as practice, which I haven’t done in my job before.

    1. Sandeep Focus Team

      Dear Zoltan,

      We at the Focus on Force team would like to extend our warmest congratulations to you on your recent achievement of passing the Service Cloud exam! We are thrilled to hear that our material was a valuable resource in your preparation and that you were able to put your newfound knowledge into practice by implementing new use cases.

      Your success is a testament to your hard work and dedication, and we are proud to have been a part of your journey. Our mission is to provide comprehensive and up-to-date resources to help professionals like yourself to succeed, and hearing about your success makes all the effort we put into our content truly worth it.

      Thank you for choosing FocusOnForce, and we hope you continue to find our resources useful in your future endeavors. Once again, congratulations on your well-deserved achievement!

      Best regards,
      Focus on Force Team

  7. Anoo

    Hi, I have passed my service cloud exam yesterday in first attempt! The materials and exam questions were really helpful for understanding the concepts. Thank you guys! 🙂

    1. Sandeep Focus Team

      Congratulations Anoo, on passing your Service Cloud exam on your first attempt! We’re thrilled to hear that our materials and exam questions helped you understand the concepts. Your hard work and dedication to learning have paid off and we couldn’t be more proud.

      Thank you for being part of the FoF Team community. We wish you all the best in your continued growth and success in the industry.

  8. Gaetano Mulè

    No questions in these tests were on the exam. I think they have updated them.
    the test now includes 65 questions and not 60.

    I tried yesterday and failed 🙁

    1. Zrna Anicic Focus Team

      Hi Gaetano, we are sorry to hear that you failed the exam. We encourage you to take the additional few weeks for preparation and then to try again.

      We would like to clarify that our courses are aligned with the certification topics, but that our questions are not ‘dumps’ of the original questions, they are rather here to help you learn and prepare for the exam.

      Regarding the number of questions, there are 65 questions in the exam for a while now, however, only 60 questions are scored while 5 are non-scored. It is not clear which questions are scored and which are not.

  9. Janusz Szwarc

    I’ve passed my Service Cloud exam 2 days ago in first attempt! Focus on Force materials are really helpful! will they be Marketing cloud guides and practice exams presented soon?