Salesforce Service Cloud Consultant Study Guide

Comments

1. 

   Allison Fernandez

   I’m having a hard time deciding when you use an email template and when you use Quick Text. In the study guide it says that “messages can be assigned to the Email channel so that they are available in the Email action.” Can you please elaborate?

   1. 

      Sara Samonte

      Hi Allison,

      An email template is only used in emails. You could select a letterhead, add images, insert merge fields, use HTML code, and include attachments.

      On the other hand, quick text can be inserted into emails, chats, tasks, events, etc. You can include merge fields, line breaks, lists, and special characters; there is no formatting involved aside from that. Think of it as a text snippet you can easily insert instead of typing everything manually each time. There is a limit of 4000 characters as of date.

      Here are a couple of pages you might find useful:
      https://help.salesforce.com/articleView?id=email_create_a_template.htm&type=5
      https://help.salesforce.com/articleView?id=quick_text_create.htm&type=5

2. 

   ASHISH MOKASHI

   Thank You Martin and FoF team, I have passed service cloud consultant certification. Study guide and mock exams are really helpful

   1. 

      Zrna Anicic Focus Team

      Hi Ashish, congrats on passing the exam, we’re glad to hear that our materials helped!

3. 

   Esther

   I passed my Salesforce Service cloud exam 30th Nov 2019 using focus on force study guide,practice tests and Trailhead.thank you guys

   1. 

      Zrna Anicic Focus Team

      Hi Esther, congrats on passing the exam. We’re happy to hear that our materials helped!

4. 

   Edward Ivanov

   Passed my Service Cloud last night first try thanks to FOF! Thanks for all the hard work you guys!

   1. 

      Zrna Anicic Focus Team

      Hi Edward, congrats on passing the exam, it’s great to hear that our courses helped.

5. 

   Lavinia Ciuciui

   Passed the exam today, first try. Very helpful material and questions, i used that and the Salesforce Trailhead trailmix to practice, and the exam seemed easy. Thank you!

   1. 

      jaymalik

      We’re happy that you found our materials helpful. Congratulations on the new certification!

   2. 

      Cristina Anduiza

      Congrats Lavinia!!. I hope to pass the exam in two week. Any recommendations?

6. 

   Adam Schoolsky

   Hi Martin:

   Would it be possible to include the percentage of the exam categories next to each lesson title? I prefer to concentrate the ones that have the most weight in the live exam. Thanks.

   1. 

      jaymalik

      Thank you for your feedback. We will update the page to include each section’s percentage weight in the exam.

      1. 

         Katharine Miller

         Will this happen soon? Would be much appreciated. I’m looking at Service Cloud study guide and don’t see it there yet.

      2. 

         Susie Turpin

         I’m waiting to see this as well. 3 months and no update…??

         1. 

            jaymalik

            We had previously included the weight percentages for a brief time but they were being changed quite often especially for Service Cloud so we had removed them in the meantime to avoid confusion.

7. 

   Tarun B

   Hello Martin & Sara, Is there any plan to include “Field Service Lightning” Certification to be included in FocusOnForce? If yes, when can we expect ? Looking forward to it as my next Certification

   1. 

      Zrna Anicic Focus Team

      Hi Tarun, we’re currently working on completing Data Architecture Study Guide, and after that, we will see about the next course. We will take Field Service Lightning into consideration, but no specific plans yet.

8. 

   AHLMattos

   I passed the Service Cloud exam this week. This was my 5th certification. Thanks again Martin and Sara. The best part of this time was that the statements were for the most part short. For the first time in my certification exams, there was plenty of time left to review all the answers. But, it’s not an easy certification. You need to study hard and FocusonForce is a great source of reference along with Trailhead. What I like the most about FocusonForce are the links justifying the answers in the exams. Now, let’s go to the next and counto with help from FocusonForce one more time.

   1. 

      Zrna Anicic Focus Team

      Congratulations on passing the exam, and thanks for the nice words. It’s always great to hear that Focus on Force materials helped!

   2. 

      Thomas Cox

      Can you tell me more about your service exam? Did it compare closely to the practice exams? Anything blindside you I should be aware of?

      1. 

         AHLMattos

         Dear Thomas, sorry for delay in answer you question. Actually, I don’t have much more information to add. Regarding FocusonForce’s practise exams, it’s few times closer to certification ones, but, in my opinion, the most important thing is the style of questions that are very similar. Also, I agree with people that practise helps a lot. If you don’t have project opportunity to apply knowledge, try to create a particular free dev org and build as many as possible scenarios covering full content. There are several questions exploring details. Trailhead is another very good source to be explored. Good luck.

9. 

   Kim

   Passed my Service Consultant exam today. Thanks to the Focus on Force tests and study guide!

10. 

    James Padrino

    Passed the Service Cloud certification exam on the first attempt. I like your materials very much.