This study guide covers all of the topics in the Admin exam. It includes summaries of all topics, screenshots and review questions. The percentage weighting from the official study guide is added after each topic name.
Note
Please be informed that Focus On Force has recently updated this Certification Course to reflect a more modern, stylish and accessible UI.
As you may have observed, we have cleaned up the Main Lesson Page to only show the Main Objectives, Mindmap (also available in Topic pages), and Feedback -- allowing you to have a more clutter-free workspace. We have created separate Topic Pages for each detailed objective which you can access at the left hand side of the page. Upon clicking, you will be presented with the Detailed Objectives under the Section that you have chosen. Additionally, we have put "Topic Progress" indicators which could guide you better on your progress.
For mobile users:
On the Main Course Page, you will see the Lesson Table wherein Percentages and Sections are listed. On the upper right hand side of the table, you will see options to "Expand All" and "Collapse All". If you click on "Expand All", it will give you the option to pick which objective you would like to access.
Resources
Configuration and Setup III
- Given a scenario, demonstrate the proper setup and maintenance of users.
- Explain the various organization Security Controls. (for example: Setup Audit Trail, Login Hours, Session Settings)
- Given a user request scenario, apply the appropriate security controls based on the features and capabilities of the Salesforce sharing model. (for example: public groups, org wide default, sharing: roles, subordinates, hierarchy, report and dashboard folders)
- Given a scenario, determine the appropriate use of a custom profile or permission set using the various profile settings and permissions.
- Knowledge Check
Object Manager and Lightning App Builder
- Describe the standard object architecture and relationship model. (for example: standard object, parent/child, master detail/lookup/junction relationships, and record types.)
- Explain how to create, delete, and customize fields and page layouts on standard and custom objects, and know the implications of deleting fields.
- Given a scenario, determine how to create and assign page layouts, record types and business processes for custom and standard objects.
- Test Your Skills!
- Knowledge Check
Sales and Marketing Applications
- Given a scenario, identify the capabilities and implications of the sales process. (for example: sales process, opportunity, path, and forecast impact.)
- Given a scenario, apply the appropriate sales productivity features using opportunity tools. (for example: dashboards, lead scoring, Einstein opportunity scoring, and home page assistant.)
- Describe the capabilities of lead automation tools
- Describe the capabilities of campaign management
- Knowledge Check
Data and Analytics Management
- Data and Analytics Management Overview Video
- Describe the considerations when importing, updating, transferring, mass deleting, exporting and backing up data.
- Describe the capabilities and implications of data validation tools.
- Describe the options available when creating or customizing a report or report type.
- Describe the impact of the sharing model on reports.
- Describe the options available when creating and modifying dashboards (eg, dashboard components, data sources, chart types, subscribing, running user).
- Knowledge Check
Hello. I just purchased the Study guide and cannot access the resources. Each time I click on a lesson it just refreshes the administrator study guide home page, it doesn’t display the contents. I have use 4 different devices including mobile, same.
May we suggest for you to (1) clear your system’s cache, (2) log out of your FOF account and (3) log back in? These troubleshooting steps most of the time resolve end-user issues.
I was having the same problem. I put in a ticket though support for this yesterday. Support said they fixed the issue. It should be all good now.
I passed the Salesforce Admin Certification today! Thank you so much for creating the study and the exam questions, I don’t think I would have passed the exam without these two materials.
Hi Manoucheka! This is a very nice message to end the week. Congratulations on passing your Admin Certification. We’re glad that we were able to help you in your Salesforce journey. Best of luck on the next certifications that you would be preparing for. Cheers!
Passed my Salesforce Certification exam..!! Tons of thanks to all who are behind this preparation guide. It has helped me tremendously. I completed the entire topics and covered all the practice tests and the exam appeared easy than the practice tests.. The study groups also helped me to understand the concepts thoroughly. I already purchased my second study guide with same expectations. Thank you !!
Hi Nisha! This is an accomplishment worth of a celebration. Congratulations on passing the Administrator certification. Comments like these make the FOF Team even more motivated and dedicated in making sure that our materials are relevant and up-to-date. We are happy for you. We wish you all the best as you prepare for your next goal!
Hello! Passed my sf admin cert on my first attempt yesterday! Little tougher and trickier thank I expected but all credit to focusonforce study and practice guides! The structure and depth definitely helped me pass. Look forward to the next. Thank you!
Hello Habeeb! Passing on the first try is great. Cheers to that milestone. It’s a pleasure for us to know that the FOF materials have been very helpful in preparing you for your actual certification. Best wishes on your next certification goals!
Hi, in the User Request Scenarios, the solution was to add the sharing button to the Contracts Page Layout; however, there isn’t an option to do so in the contract layout palette. Could you give insight as to why or what I’m doing wrong?
Thanks,
Kathy
fyi, here is the specific scenario I’m referring to:
SCENARIO – Typically, no one should be able to see each other’s contracts, but users share on a record by record basis when needing help with re-negotiation.
SOLUTION❖Set OWD to Private for contracts. ❖Put the “Share” button on the contract page layout, and show users how to manually share the records.
In the OWD, the setting for Accounts and Contracts is the same. Yes, you wouldn’t find the sharing button on the Contract page, rather you share the account record that the contract is associated with.
Passed my Salesforce Administrator Certification exam! Thank you Charly for explaining the Salesforce Platform in a clear and concise way! Your study sessions helped me a great deal and I will continue to follow along the new sessions as they are posted!
Congrats Fay. This is encouraging! I took my first one a couple weeks back and didn’t pass. Doubling down and now have the retake scheduled for 12/10 and am getting much more favorable results in the practice exams.
Hi Chris, I had the same experience. Did my exam around 3 weeks ago and did not pass and have it again on the same date like yours. Any different related to your study are you doing right that you could advice me? Thank you in advance.
Hello, Each time I click on a lesson it just refreshes the administrator study guide home page. I made sure pop-ups and redirects are enabled but still no luck. Any help would be appreciated.
thanks,
Travis
Hello Travis. This should be fixed already. Kindly perform the following: (1) Clear cache, (2) Logout of your FOF account then (3) Re-login. You should be able to access the materials properly after that.
That did the trick. Thank you!
Just took the exam and passed! I never would have passed with FocusOnForce’s study guide and practice tests. Thanks for putting together such a great resource.
Hi Bill! This is a very nice message to start a brand new week. Congratulations on passing your Admin Certification. We’re glad that we were able to help you in your Salesforce journey. Best of luck on the next certifications that you would be preparing for. Cheers!
Thank you!!!!
I’ve just passed my admin certification, I don’t think I could pass without the study guide and the exams.
The material is very good, just as the same level that is expected on the exam, thanks a lot !!!!
Hello Anne-Laure! We are really glad to hear about your results. The whole FOF Team would like to wish you all the best for your future endeavors and certification goals. Cheers on being a Certified SF Administrator! You did well!
Hey guys. Just took my Admin exam for the first time today. It didn’t go well. In hindsight, I spent most of my time studying and preparing for configuration and Setup. Given these kind of results, how much they are weighted, how long would you recommend I take before scheduling my re-take?
Thanks in advance.
– 85% – Service and Support Applications
– 62% – Data and Analytics Management
– 50% – Configuration and Setup
– 50% – Productivity and Collaboration
– 40% – Workflow/Process Automation
– 33% – Object Manager and Lightning App Builder
– 28% – Sales and Marketing Applications
Hello Chris. Sorry to hear that you found the Certification Exam challenging. There is no “recommendation” set in stone as to when a user should reschedule and retake. This is due to varying learning methods, availability to prepare and study etc. What we recommend though which we feel might be helpful for you is to visit this page: https://focusonforce.com/my-study-plan/. On that page, you may set timeframe for yourself according to your circumstances. We wish you luck as you prepare for your 2nd take. Best wishes!